Nordstrom

Nordstrom is one of my favorite shopping malls. There are tons of clothing with new styles for men & women, even children, although lots of their things are very expensive, for example, a wind-​coat could be $ 300‑2000. Have a lot of choices, beautiful, impressive with new fashion styles.
If you don’t have time to go to their store physically, you can browse stuff online and order them online. Some of the clothing are not in the store, they can be ordered only online. For example, recently I ordered several sets of sleeping clothing sets for both me & my husband, which are 100% cotton, very fine. The order came on time, and the quality is as good as it says online. Perfect order, which I did not see in the store.
I would recommend this store for clothing.

I’m usually don’t shop at Nordstrom and whenever I do, their customer service is excellent, both in store and online. Their return policy is unbeatable. Very easy to return any unwanted items (with or without the receipt)
As for the store itself, the shoes department is always super busy. However, you can always find the help you need at reasonable time. I also had a chance to use their Spa service for a airbrush tanning service before and that was a delightful experience. Highly recommend it if you have an extra bucks to spare :)
Overall, I prefer this Nordstrom over other department stores in the Galleria.

Instore service when buying the shoes was great, a kind sales lady helped us perfectly. When something was wrong with the item 3 weeks later though, I called their customer service and unfortunately spoke to a very unkind and grumpy lady that was plain rude and said I «just had to buy a new one». Some people should really not be working in customer service. I’m buying online from now on, they have seperate customer service that do understand the meaning of service.

I do about 90% of my shopping here. Awesome staff, curbside delivery and a great selection of goods from affordable to ultra luxe. Always a great experience and never a burden to shop here.

After purchasing Dior from Saks yesterday. I will never step foot in another Saks again!
The staff was rude, obnoxious and looked down on us as we walked past.
Nordstroms sales associates are kinder, much more helpful and the store is fabulous! No? Return policy! Who could pass that up?
Never Saks again! Lesson learned.

I have been to nordstrom many times, the dallas location is a lot better, customer service wise on the floor, and people whom dress the part for a job. The barton creek location in austin is… okay, but This particular store in houston, I would have to say is on the opposite end of the mall for a reason, and a part I won’t continue to walk to. Save your money and go to Saks or Neimans, same product, better service as in, they aren’t goofing off, gossiping in corners, eating and drinking on the floor and looking like they don’t care to be there at all, and you don’t have extremely eager «sales people» trying to take every little bit out of your hand, a lot of their employees either smell like weed or cigarettes. 90% of the employees are upstairs drinking with me on lunch breaks, or at Saks, peli peli, no joke. with their nordstrom employee bags and all. And the designer section? If they steamed their clothes I may want to buy them off the rack but definitely not in the condition that they are in. Crystal and Pam on the second floor are the only reason I still buy from there and even then, I have them pick things out for me and send them to my house. I don’t dare go into the store anymore. Saks shoe department has a better display and set up, half the time in nordstrom you can’t even tell who is shopping and who is an employee. Their dress department always always looks like a cyclone hit, I went for a dress one time, I tried on a 6 and needed an 8, they said they had 3 in the store, 3!!! they couldn’t find one, after me helping them look for 45 minutes i said forget it their manager desiree? came out and said well sorry i don’t know what to tell you?! really you have 3 dresses on not so huge of a floor and you don’t know what to tell me, well let me tell you, I took my $ 730 over to saks !! where they even through in alterations, had it hand delivered to my house when finished and a hand wrote letter on how they appreciate my business ! St john department seems like they have a «club» huddle every time i pass by, it is like where every one meets in the store to gossip, and take pics with merchandise, store merchandise as they are employees??? Like I said, opposite end of the mall for a reason. Save your money, your frustration, and time, go to the saks or neimans, or tootsies, where the merchandise is treated as well as you would treat it, the companies take pride in their employees and their employees love working for the company and love making you the CUSTOMER their number one priority! xx

NORDSTROM GALLERIA: The most unprofessional place i have EVER been to. I applied for a job at the hermes perfume in cosmetics and was scheduled for an interview a month later (JAN 21^st 2016) i aat with the cosmetics manager and after a few minutes she noticed how much i loved clothes and dresses and wanted to introduce me to the wedding dress manager. After introducing me to the manager, Desiree, she interviewed me and apologized for not having any positions but said she really wanted me to work for Them and that she will talk to her assistant manager and schedule another interview and that she will Make sure she fits me in because of how much she supposedly liked me. The interview was thursday the 21^st and she told me we will give you a call by Tuesday if not, call us back for sure so i said alright will do. Tuesday came and i got no call. I called them Wednesday morning and was told Desiree isn’t available. The day after, i was told she isn’t available as well. The day after, i gave my information and was told i would get a call back, never did. The following day i called and so on, got excuses each day. In the end, i was very annoyed and skipped a day without calling. Today, FEB 3^rd, i decided to call. I was told desiree will come in at 1:00. I called at 1:30 and was told she isnt here yet… Left my info once again and was told i would get a call
Back soon. Its not 5:30 and i just got a call from Morgan at Nordstrom– no idea who that is. And was told the position that i applied for at the wedding dress suite was taken by someone else. You know, the position that they were supposedly not hiring for… Or so i was told by desiree. As badly as i wanted to work here, i dont think i want to anymore. I bought all my clothes and cosmetics from
Nordstrom, dont think I will ever even shop there again! Horrible experience that everyone should know before considering working there.

A true 5 stars all around. Selection, service, pricing a land mark at the Galleria. Simply consistent for 20 years as long as I have shopped @ Nordstrom.

You get service for the pricy clothes and items! Excellent!!! Returns no problem. Heike Cruz

This has got to be the smallest Nordstrom rack I’ve ever been to. The women’s shoe section is tiny. The men’s is huge. The walkways are small and narrow. Not a lot of room the walk through. I felt like I was cramped everywhere I went.

I tried to give this Nordstrom store another chance and yet again the tbd department is so rude! The main girl that’s always there needs a attitude check, it’s called customer service.

I went there yesterday to check out boots and shoes with my twin sister. There was a cool guy (the one with the cool blue jacket) who helped us the entire time. As we were leaving, he stopped us to give us my sisters phone she had left on the chair! She had totally forgot it. We are so grateful! What a great person/​associate. I wish there were more people like him. The world would be a better place. I believe his name was Kirkland (not sure). (GIVE HIM A RAISE!)

Beware of the crappy UPS drivers that will deliver the online items you buy to the wrong address! Now I’ve spent 2 days and over an hour on the phone to get a credit issued for the Nordstroms jewelry delivered to the wrong house! Now I am on gold again to find out why they never gave me a credit or shipped me another one… and then I get to hold some more to close out my debit and credit cards with Nordstroms because I’m sick of all the bullshit! Since you can’t ring up more than $ 500 worth of rewards at a time, their rewards system is more of a pain in the ass! I also love that when the mail man gives my mail to the neighbors they redeem my Nordstrom notes since you can redeem them without your ID, so damn rediculous! Ugh!
Honestly, I’ve dropped a house down payment at Nordstrom since 2013, perhaps they just did me a favor by reminding me to stop shopping lol

I was really disappointed. I was killing time and my friend and I were shopping around the handbag department looking for a bag she wanted. After awhile I decided I wanted to look at this Chloe bag I’ve been dying over and the sales lady rudely told me «that purse is $ 1,900» as if I’m some idiot or child. shocked by her tone I told her that I knew the price and was just looking because it is my dream purse. I’ve never had a bad experience with Nordstrom and I’m a regular there and I even have a Nordstrom card because I shop there so much. I wish I had gotten her name I just know she was maybe around her late 30-​early 40s, she needed better customer service or maybe she just shouldn’t be such a sour person.

I bought my boyfriend a watch from Nordstrom Rack. They told us to go to Nordstrom to get it resized, my boyfriend bought the One Million cologne then we told the salesman about the watch that we needed resized. He told us «let me take you guys to the professional» we wanted 3 links taken off, he suggested 2. Since he was the expert we went with his opinion. Well it was loose to the point where it looked tacky and my boyfriend wanted my opinion as I was looking at shoes. As soon as I went and found him the first thing I said was it is too big… Went back for another resizing.
Later that night the watch came apart, he didn’t put the pin in back correctly. My boyfriend somewhat fixed it. The next day while he was at work the pin falls out again!

Very happy shopper. I shop in the men’s store here quite a bit and especially for my suits. Today I brought back a suit that I had purchased before that simply wore out in the inside seam area and only after a half dozen wears or so. Was a bit disappointed given the brand so we took it back to see what my options were. Just wanted to get fixed or possibly some credit back on it. The salesman I bought the suit from was actually in the store which was unexpected. We talked about the issue and he surprised us by saying that the fabric failure was unacceptable and he offered to return it in full and credit toward a new suit. Not completely uncommon except I bought the suit in December 2013 and this is August 2015. And it was during the semi annual sale so I was able to get two new suits in place of the returned suit. Absolutely amazing and I am thoroughly impressed by their store policy on this and the willingness of the salesman to help with it. Very unique and I will be back for my next suit purchase.
So why only 4 out of 5 stars? Because I have been a bit disappointed over the past couple of years with the buyers for the store’s merchandise. I am a mid-​aged man of normal build and they seem to have a buying preference now of the 20 — something, thin build with a slight feminine preference. Not very attractive merchandise for someone like me and deterring me from buying my regular clothes here. But still love the service.

Nordstrom seem like a store for the rich, if you compare it to Macys. That’s not true at all. You can find some really great deals! It’s worth getting their Nordstrom debit/​credit card. You can link it to your checking account and spend what you have. You get perks for having one too. Bonus points on shopping days, invited to their many events, birthday gift from Bobbie Brown make up counter, reward points for what you spend. You definitely can get out of hand shopping with their card, but why not shop somewhere that accepts Free Returns/​exchanges Anytime? Most department stores are doing that now, but Nordstrom by far has the Best customer service when it comes to returns/​exchanges. You will get what you pay for here! I’ve never been disappointed in a purchase at Nordstrom! My shoes have lasted several years without tearing and my clothes. Every Nordstrom staff works on commission. If you find someone that you know that has helped you in anyway, I would go back to that person and reward them in that way! Nordstrom offers so many services! If you are looking to put a wardrobe together, there’s a personal service that will find clothes for you! Top notch service! I love Nordstrom for so many reasons!

Customer service is impeccable. Prices are steep but you can actually find some really good deals. It’s always clean and clutter free.

I have to agree with some of the customers here. Their customer service has gone so downhill I’m nauseated to go there for anything except its compulsory.
Saks and Neimans would judge you by your looks or what you wear, which I just wouldn’t tolerate, so I had the love relationship with Nordstrom which sadly I had to break off not for the same reasons as the saks and Neimans mainly but because some of their employees attitude is same or worst than Walmart employees.

Nordstrom Galleria just became my new favorite store! I have nothing but nice things to say about them. I love the customer service, every one is so friendly, always very welcoming, and everyone is very attentive. I was there for a recent Kate Spade purchase. Everything went wonderful.
Then, I was «returning» my purse after I saw a sale at Kate Spade store for 15% off so I went back and they suggested they can give me that discount instead of going through the trouble of buying it at Kate spade. The difference was even returned to us in our preferred credit card. Nordstrom I am extremely satisfied, you were such a pleasant and smooth shopping experience! I will definitely be shopping here more often. I couldn’t have asked for better service! Thank You!

A great variety of clothing, especially gowns! I was looking for a nice dress for my best friends wedding and what I found was better than I ever imagined! Unique pieces, but of course, pricey. Despite the prices, customer service was exceptional! The person who helped me also tried to track down a dress for me in my size. I really hate the galleria, but Nordstrom is the exception.

Nordstrom has the best return policy and used to have the best customer service. Their customer service has gone down hill. I used to be able to have assistance in the shoe department the second I picked up a shoe. Now, I have to interrupt the employees and break up their personal conversations to get a pair of shoes. They used to bring shoes that they think they would be interested in. Now, they do the bare minimum.
The employees in the kids department stand around near the register. I had to flag someone down just to get a question answered.
I received a letter in the mail from an employee of Nordstrom informing me of a sale and it was a mass photocopied piece of paper that was faded and off center. Not the quality I expect from a store that used to have impeccable customer service. I have never considered shopping elsewhere, but if customer service stays like it is they will lose a customer that has been around since the grand opening.

Beatrice is PHENOMENAL! A true artist who works at the Chanel counter. Beautiful young lady with gorgeous eyes and a lovely personality. She definitely knows what she is doing and can really ‘beat’ a face. Once I saw what she did to my friend, I requested her. And she delivered exactly what I wanted! Every question I asked she answered promptly and honestly. Great listener with amazing people skills. Very charismatic. Thank you for making me look and feel so pretty on my sister’s wedding day

The cashier left a very small 48.00 item out of my bag and I didn’t know it until I got home and joined the family for the trip to the airport. Very aggravating, I was gonna give it as a gift at the airport.
The bag sat upright on the passenger seat all the way home so it wasn’t lost.

My favorite store until the day I die. The customer service is exceptional, and all other retailers should take notes on how to train their staff to be the most professional, warm, and helpful employees ever. They go to great lengths to make sure I never leave dissatisfied, and I’m not even special– they do this for everyone!
What I look for in my shopping experience is selection, ambiance, and customer service. Their variety of brands suits my every need, whether I want to treat myself or others. I do all my gift shopping here because they have the easiest return policy. No receipt? No problem, you can still return or exchange anything because they put a tracking sticker on every item. No questions asked. The quality of the items they carry justifies the price; I’ve never had any issues.
The ambiance is always pleasant, even around Christmas when the rest of the mall is pure chaos. The merchandise is spaced out well and arranged neatly, so I can shop with relative speed without feeling overwhelmed. The customers are generally very courteous and considerate of others. These might seem insignificant, but to me, they dramatically affect my mood.
I have so many examples of the stellar customer service. I was looking for a Celine bag that they didn’t carry at this location, but Bonita called several stores around the country to locate it and have it shipped to my house. I’ve been on the wait list for a pair of those highly coveted red-​soled shoes, and whenever a new shipment arrives, I get a personal phone call or text message to inform me before they even put it on the shelves. I adore the home goods section, and the ladies who work there are the sweetest. They take meticulous care in gift wrapping all my purchases and always send me off with extra boxes and ribbons and bags.
I’ve noticed that I am greeted or offered help by almost every employee I encounter. Nordstrom knows how to treat customers. There are other department stores where I can get the same exact items, but this is always my first choice. As much of a shopaholic as I am, I’d never been persuaded to apply for a credit card at any other retailer besides Nordstrom. The rewards are excellent if you shop here frequently, and I promise it will pay off to stay loyal.

is amazing, but why can’t their store be just as good? There is just something about their in store selection that doesn’t wow me. Maybe it’s how it is organized but rarely will I buy clothing at the store. However, the shoes are a completely different situation. I can’t seem to stay away from the shoe section.
The men’s clothing section is fantastic. I’m always able to find a great outfit for my significant other :)
Thankfully they are updating the beauty department. I can’t wait to see how it looks once it is done!