NTB – National Tire & Battery

After giving them a second shot, they improved a lot much better. Tony is a chill guy now so I hope this can continue that customer service will get better

Place needs to close down point blank. Good thing I didn’t get anything done because they were not that nice. I just told him your services are whack and I left. This place is a scam. They have morons working there too.

This place is absolutely criminal. I bought four new tires two months ago and have already had to replace a stem valve in one, and today my tire blew out on the freeway. After three hours of waiting on the shoulder, I got a spare and drove another hour to the nearest location. They didn’t have my tire so they sent me here. With a warranty, I still have to pay over $ 40 to get a new tire. This is a good deal? They are affiliated with big o tires and they are both a massive rip off. They sold me shitty tires and ripped me off. I will never come here again.

Huge place with four guys working. Had to wait three hours for a tire replacement. Waiting room is clean and decent bathrooms.
Oh boy, they forgot to rotate the tires. It will be four hours for this tire change.
After I got home found the tire pressure on one tire inflated to 80 psi and the others were appropriately at 40. Sloppy work.

This is a hard review. The guy who was helping was very courteous but when it comes to performance, they could not get one of the lug nuts. This is a tire specialty shop? Had to go to another shop to get the stud and lug nut drilled out. ;(. Not impressed

Horrible experience from start to finish. Found tires on their website, went to store when it opened. They said the cheapest tire they had was $ 30 more that the one I had found online. When I showed them the tire using my phone they said «sorry, didn’t realize we had them». Things went downhill from there.
1. Made an appointment but when I returned they had no record of my order.
2. Truck not ready after they had called me to come for it.
3. Tires not installed on the wheels I specifically asked them to be put on.
4. Waited 15 mins as manager said he would get wheels rotated, worker came out from workshop and informed me he would not rotate the wheels as «that’s not the way we do it». After manager spoke to worker he agreed to rotate the wheels but told me «you are going to have a long long wait».
Asked for keys and walked out. Will never ever spend another dime in this store and doubt I would ever use another NTB anywhere. Except for one employee, the staff were incompetent in every way and in the end plain rude. The left hand doesn’t seem to know what the right is doing and it’s the customer who suffers. Stay clear of this place, Discount Tire is way better in every way, but unfortunately not open Sunday.

Long lines and the workers stole my jumper cables from my trunk. So obvious, they left the bag they came in, but took the cables. When I questioned the employees, they acted clueless and barely had anything to say. Go somewhere else!!! anywhere!

Made an appointment for a Saturday at 10 am for a conventional oil change. Didn’t get out of there until 1 pm. I guess appointments don’t matter, or I shouldn’t have made it on a Saturday? They still should have pulled my car in sooner. The reason I gave them two stars instead of one is because the people working there were nice and apologetic, and didn’t try to sell me anything I didn’t need.

Terrible service We walked into this location and the first guy was really helpful even though he said we’d have to wait an hour to an hour and a half for an oil change (young hispanic guy with a soul patch) We said fine because we came to lowes to shop and wanted to knock out the oil change too. We left the car there at 545 and came back around 7. A new person greeted us and asked if we owned the car and told us the car was making a ticking noise and that he couldn’t work on it as instructed by his manager. The guy was a husky white looking guy with a serious beard and a hispanic accent. he also told us that the manager (she) was not here. This location closes at 7 so its really convenient that this came up even though we have had the car serviced various times within 2 months from a family friend mechanic as well as another mechanic and no one said anything. To top it off he said they just pulled it in 20 minutes ago which left me wondering why he wouldn’t immediately call us since we were shopping just to kill time anyways instead of letting it sit there. This was our first time coming to an NTB and now probably the last.

The mechanic did not seem like he was knowledgeable about the alignment that he did on the car. He did not even make sure that the tires were all having the same tire pressure (FR-​41, FL-​35, RR-31,RL-36). Just an average service !

I came in right when they opened and was taken care of right away! The oil change was done quite fast, which I was happy about.
However, they were done with my car and it sat there in the parking lot. When I told the guy my car was sitting there he said I needed to wait for a cashier! My car sat in the parking lot for about 15 mins! That was kinda annoying!
Lastly, they put the sticker in my window but instead of putting at what miles it needs to be changed, they put my current miles and today’s date instead of the day in which to come back. Who does that… lol. Anyway, I WONT BE BACK!!!

The absolute worst place for fleet service, they are slow, unapologetic for their colossal waist of your time. It’s like a training location.
Dropped my vehicle off at 3:30 not done till 7 oil change and 3 tires.