Lowe’s Home Improvement Warehouse

Horrible check out process. The associates are very nice but there’s not enough of them and no front end manager to help! Half of the items in the store don’t have barcodes for easy scanning. The self-​service kiosks come up with errors half the time. Waited 12 minutes at a kiosk to buy two $ 0.51 bricks!

Heh… have to agree with Lou. Don’t know if I am Chinese and therefore the store loved to lie to me about my orders. If they weren’t ready, why emailed me saying they were ready and ended up making wait for 30 minutes for my orders??? Idiots. Finally I yelled at the manager about it. Other folks got their internet orders promptly.

Shout out to all if for cutting my wood today for my project! Coming along nicely!!! This store is full of wonderful helpers like Michael in paint, and Russel!

Lowes is the get in and get out quick type place… if you know what you are looking for and know where it is. I walked in today for a few misc things and was never greeted once. Of course I used the self check out because the cashiers were born yestersay and dont know how to use them. I prefer the competition because Im familiar with the employees who are helpful and have great recommedations. This store is pretty well laid out and well labled so you can find what youre looking for quick. It shares a parking lot with a very shady WalMart.

I can’t remember when I bought anything from this Lowe’s, ever. The store is nice and neat. However, my major dissatisfaction was when they didn’t care about their customers.
Last night, I bought a light bulb. I used the self-​checkout register, because there wasn’t any cashier around. But for some reason, the machine called for an associate to finish the transaction because I used a store credit card.
The one-​and-​only cashier walked toward me and stopped at a white customer with a dog. She spent 5 minutes hugging and kissing her dog in a bag while I patiently waited. As she got done, a black couple with a cart walked up to the opposite side of me. This cashier decided to greet them and answer questions for about 3 minutes while I spread my arms signaling her.
She acknowledged and told the couple that she had to clock in. Then, she walked to the time clock near the exit and came back to help me. I didn’t hear apologies or thank you from this old white lady.
I never used race card on any of my reviews. But this really gone out of hand. Was she on a break at her workstation? That’s a management’s problem. Was she shortsighted and only assist customers closer to her? Or, did she see Asian customer not a customer. Gee, she greeted the dog before me.
No wonder I only come here for window shopping.

Worst Lowes that I’ve ever been to. I was in the store for 1 hr and saw 2 employees. 0 cashiers, self check only. The isles were crammed with stock and you couldn’t even pass down them. This store needs a manager because it oviously doesn’t have one.

The service here is absolutely terrible. The wait for any type of trimming service is at least 20 minutes. The only reason I’m giving 4 stars is for Crystal’s patience with us having to come back four time to get our blinds cut. She measured our old blinds down to precision, and after trimming the blinds, took the time to tape the end of the box to prevent dust from flaking everywhere. Sadly though, the windows at our house are total bullshit and widens or narrows at the bottom, varying from window to window, meaning every window has a unique shape but ROUGHLY the same dimensions, and resulting in the multiple trips we had to take. Still, A+ for Crystal for being a trooper and dealing with us coming back four times within 5 hours.

What a terrible store! The majority of the workers can’t be bothered here.
My husband purchased an open box lawn mower (discounted because it was opened) that was on display yesterday. We just need a cheap one to do the job so we didn’t care that it was from an open box. Well this morning my husband found out it doesn’t work! Why would you even sell it in the first place??? When he returned it the lady behind the counter didn’t even apologize and acted like she couldn’t be bothered.
I’ve been to Lowes, Home Depot, etc. several times over the past few weeks. Except for a very few this has been typical in these type of stores. Why?!?

went here again this month and the few employees who were working there did not offer assistance, and when i needed it there was no one around the department

The products and customer service here are horrible!
I ordered a washer/​dryer on Monday June 8^th. John called me Friday, June 12^th to tell me that my dryer is in and that it can be delivered on Monday, June 15^th. When I called Monday they delivery guy said I was scheduled for Tuesday and that there is nothing he can do. On Tuesday, I got a call from a delivery manger in anticipation of bad weather he wanted to rescheduled me for Wednesday but said if they were able to do deliveries on Tuesday that «I would be first priority» and apologized for me getting the run around. I called Tuesday morning to see of they were doing deliveries today since weather isn’t bad. The manager said there is a truck that went out and gave me their number. Delivery company looked me up and saw that my delivery was canceled. I Called lowes back and the manager said it will have to now be Wednesday since they already sent the truck out. I have now been without a washer and dryer for over a week and I can’t seem to get consistency with any employees/​managers at this Lowes.
I also bought a refrigerator here in September 2014 that broke less than 6 months later. They sent out a third party repair man but it still leaks on the floor, makes awful noises, and the water in the door is unusable.
I also purchased a lawn mower at this Lowes that would not start after the first time using it. I tried to take it back to the store to exchange it and the manager told me that I probably don’t know how to take care of the mower. She was rude and not helpful at all.

If you don’t need any help at the store then go here but if you need help go somewere else. I needed some blinds cut and guess what there blind cutter didn’t work there was no sign put up. I realy think they just did not want to cut the blinds.
If you want sevice at lowes go to the I-​10 & Fry store.
Daniel in blinds was a big help. At the Fry store.

I am convinced if I had to rely solely on this place for home repair and improvements my house would never get anything new. As with most big box stores the customer service is dismal.
I wanted a sink. A basic pedestal sink for my downstairs half bath. I had it picked out and made it very clear to the young man at the register I was ready to buy. I realize he was helping another customer. But while that customer was on the phone talking to someone about what parts they needed, he could have at least acknowledged my presence. But nooooo…
Then when I told him I only wanted the sink and not installation, he seemed fully capable of becoming Mr Gotta-​make-​the-​sale. Look I had one of their rent a contractor people do an installation once & had to have a competent one come and redo it later. I don’t trust them to install anything.
My review? If you know what you are looking for and don’t need any help getting, buying or loading it the prices here are very competitive. Check out is usually pretty quick and I have never had an issue with returns if I have my receipt. But if you need to actually have help or ask questions be prepared to be discouraged.

As soon as I walked in I was asked if I needed help and MIKE immediately volunteered. He asked questions to get me the right product. Plus, he was knowledgeable. Very nice, neat store. Will totally come again!

This is one of my favorite hardware stores. I’ve shopped here a lot and it is really convenient. Today the men’s restroom was filthy. Toilet paper all of the floors, dirty stalls, and no toilet paper in the stalls. I may have to find a new hardware store.

This is a nice location and the staff is friendly and helpful. The garden area has a nice selection and one of the guys told us if we wanted shrubs he would sell them to us for $ 1 each. We were looking for a certain kind of light and instead of just telling us where they were, the nice lady took us right to them half way on the other side of the store.

This is pretty much my neighborhood Lowe’s. Anything from lightbulbs to applicances to window blinds to whatever life throws at you, I run to Lowe’s. The employees are all over the spectrum – some are very dedicated and patient while some just rush you, roll their eyes, and make condescending remarks. I think for the most part they were the latter, hence the 2 stars.
We recently made two huge purchases at Lowe’s and during both our visits, the customer service was poor (thus my reason for this review). During the purchase of the blinds (which is an exhausting task), the lady would get an attitude with us after each question and told us we don’t know what we are doing because the sizes were all too similar. She was wrong– our blinds fit perfectly for all the windows. .However, I came back another day to order custom blinds for two additional windows and the guy working the evening shift was quite helpful and very patient through the ordering process.
Our microwave recently broke and what better time to purchase a new than Black Friday. The representative at the appliance section was a bit rude too. When I questioned about why they didn’t display the sale price (and only had the original price), the woman said, «Sweetie, we don’t change the tags for every sale.» Oh how that got under my skin! Then, the checkout was even worse. The cashier didn’t know anything about the Lowe’s credit card transactions and had to call the manager to answer our questions. Then, when we decided to pay with a check… she didn’t know where the routing and bank numbers were on the check! I thought they train them on these things. The whole thing took so long! This place just needs better employees.

It’s right by the Walmart on Kirkwood. It was pretty busy on a Saturday, but was able to find what I needed quickly. Then again I’m generally a girl who knows her way around a hardwood store. The cashier kept having problems with her machine, at check-​out so that took awhile.

This location isn’t the best in Houston and it has it’s fair share of ups and downs.
Their selection is pretty good, but not the best in town. I would say that this Lowe’s fits in the middle when it comes to their offering. Whatever the case, you should be able to find most things you need here.
The employees typically do an okay job here, but it’s more of a mixed bag if you ask me. Some of the employees are hard workers and do what they can to help, but others are downright lazy and rude.
I remember coming here to buy herbs for my garden once, but the plants I was looking for had been moved. We asked the employee working in the garden department for assistance, but she made absolutely no effort to help us. She was very rude about it and we have begun to visit this location less often as a result.
What really irks me about coming here is how people tend approach you randomly, either asking for money or trying to sell you something. I’ve had some really creepy people come up to me and I think this location does too little to control these things.
Overall, this location is a bit below average and is nothing to write home about. I’d prefer to visit their Bunker Hill location instead, but sometimes this one is more convenient.

Yes I visit this store once on Friday
The first lady was nice, I brought wood blinds two sizes.
I also wanted to buy lights the lady came was nice.
But the lady at the cashier why was she hired?

I came here instead of Walmart (which is next door) to make a key. I got so upset when in the whole entire store, I was not able to find anyone that could help me. I asked customer service to find me a «key» maker and they announce it on the intercom but no one came. I guess just don’t come here during lunch time (11 a.m. to 2 p.m.)