Pep Boys

Actually had the pleasure getting my 93 GMC CK 1500 fixed by Macon and the guys here. Very knowledgeable, honest and fast. Years of combined experience with the mechanics. Felt like I received great service. Thanks!

My steering wheel started vibrating after I went over a curb a little too hard. I called ahead and explained the issue and he – I think I spoke with Macon – discussed possible solutions (balancing, alignment) and told me they could take my car in without an appointment to get the issue diagnosed free of charge. I went after work – I really appreciated that they were open until 7 so that I didn’t have to go during my lunch break or try to make alternative arrangements at work. Jeshua confirmed Macon’s suspicions about it being a balancing issue and was up front about it taking a while for him to look at it, as he was already working on another car. Once he did look at my car, he showed me the issue (bent wheel) and actually fixed the problem for free, which was a delightful surprise. I’ll definitely be back with any future car problems!

This location may be good at servicing vehicles (based on the other reviews here), but they are not the place to purchase any parts. I ordered some items online and picked this location for free shipping/​pickup. Expected delivery was 1 – 2 days and nine days later they are still missing an item. No emails, calls, or any updates. When I contacted customer service, someone promised they would have it shipped overnight and would have it the next day — never happened. I called and they said they would call me back with an update — never happened. I think they should list their locations to indicate if they are just a service center and let customers know there are other locations that include a parts inventory. Regardless, this location has been poor at communicating; even though they are just a service center, there has been very little ‘service’ delivered to this customer so far.

Came here twice for emergency work and both times it has been a calm professional experience. These guys are friendly and hardworking, will return here again for sure.

It seems the Unilocal reviews for this location fall into one of two categories: «Great service, trustworthy, fair price, great job» OR «Took longer than I expected». In my experience, both are correct. Therefore, if you’re on a very tight schedule and need specific work done immediately, this is probably not the right place for you. If, on the other hand, you prioritize solid, honest work at a fair price, then this IS the place for you. I myself prioritize quality, safety, and price. If service mechanics discover something «else» wrong with my car, and fixing it results in a bit of a delay, then so be it! It’s not their fault the car got messed up to begin with, and it’s not their fault little Jenny has a swimming lesson at 4:30pm. But if Jenny’s swimming lesson is more important than fairness and quality — and it might be for some people — there are definitely other places out there.
Hats off to both Jeshua and Macon for being straightforward with me through every step of the process. I had a lot of work done on a 1998 Ford Explorer — all of which was, in fact, overdue (I let it sit for four months while I was overseas). Because I was patient with them and gave them the time to do a thorough job, that’s exactly what they did. It’s a good sign when a mechanic is very busy and unable to get to your car immediately! The reason they’re busy is because they’re GOOD, and new customers become return customers.

BEST PEP BOYS IN HOUSTON! since some things we cannot control — we have people to help us. My starter in my car went out but I had just enough juice to make it to this location (which I’ve been to before and got excellent service) I got here at 6:20 on Thursday, they close at 7, and Jeshua stayed with me until 8 for my ride (who ended up going to the wrong place) and because of that j took me home. WHERE ARE MORE JESHUA’s lol.
The manager, Macon Phillips, saw the note that I needed my car ready by noon the next day & GUESS WHAT — he called me at 11:40 saying it was done. Best service and people (cheapest price too) come here if you have problems — seriously, you won’t regret it!!!

I dropped in to get a tired repaired that has a nail sticking out of it. They took a look at it, fixed it on the spot, and topped off the air pressure on all 4 tires — and didn’t charge me anything! I was in and out in less than 10 minutes. Awesome service, and they didn’t even try to up sell me a new tire or anything like that. Thanks guys!

They stayed open late for me on a Saturday when I got a hole in my tire. They fixed the hole extremely quickly as soon as I arrived and didn’t even charge.

My car was struggling to start all week and yesterday after work the ol’ Corolla barely started. Having assumed that it was a dying battery, I went straight to the closest Pep Boys which was the one on Greenbriar. I walked into the lobby and after a few minutes a man came from the shop area and when I asked whether someone could check my battery, he immediately went outside and got his equipment. Turns out, the battery was almost completely gone. It was 6:00 on a Thursday evening, and all three bays were occupied with cars, but he said he could replace my battery in about 30 minutes. So I happily waited in their waiting room until he could get to me. Within 30 minutes, he changed my battery and I was back in business, in a rush to get to a dinner date. As I paid for the new battery, only then did I realize that this kind and helpful man was the only one working there! He was answering the phone, working on cars, and tending to walk-​in customers the whole time I was there. I asked him about it and he just laughed and said, «sometimes it just happens like that.» Yes it does.

Booked an appointment online for an oil change. When I got there they were very busy but the guy up front assured me they could get to my car in an hour. After an hour my car hadn’t moved and they told me it would be at least another hour and a half till they could get to me. I couldn’t sit around all day so I made an appointment for 7:30am the next day (Saturday), first appointment of the day. When I got there the tech then told me that there staff doesn’t usually get in until 8 Saturday’s…why would you let me make an appointment for 7:30 then.
TLDR: terrible service, appointments don’t mean shit.

I booked an appointment online a week in advance for an oil change, giving them the make and model of my car. When I arrived the man behind the counter told me he had to verify that they had the correct filter for my car, he said they dont often service the kind of car I drive. Once he confirmed it was in stock (shouldn’t you have checked that before my appointment ??) he informed me it would be about 45 minutes before my car was done. After about 20 minutes he let me know that he needed a special tool for my car and the only staff member who had it was late coming back from lunch and stuck in traffic. I could wait or reschedule. I decided to wait another 30 min, and then leave if he wasnt back. I gave up after waiting almost a full hour from when I arrived. When asked when I wanted to come back, I mentioned that I wanted to take advantage of the $ 19.99 weekday oil change online special advertised when I made the reservation. At that point he informed me that it didn’t apply to my car, that the total for me with tax would be over $ 100. I’m glad I asked before they actually did it. It would be cheaper for me to take it directly to the dealer! Won’t be going back here.

I mistakenly got my key ring wrapped around the end of my key when I started my car, preventing me from completely turning the car off and pulling the key out of the ignition. In a panic since it was 5 pm on a Sunday with nothing opened, I stopped at Pep Boys for help. They (I unfortunately didn’t catch the name of the man who helped me) were incredibly nice, told me to wait in the air conditioning, and cut the key ring off and gave me a new one, all free of charge.
I will definitely go there for future car-​related business due to their friendliness and professionalism.

Great neighborhood service center. This is not a full store but just a service station. Friendly service and convenient. Plugged a tire for me complimentary.
Matt is managing the counter and he is a great guy. Nice job Pep Boys

Had flat on SW Freeway & they had me up & running in well under an hour. Nice people & clean shop.

Great customer service. 4 stars only bc they forgot to close my hood all the way after replacing my tires. Overall really good feeling about this place, very nice people and reasonable prices.

Such great service. I came in yesterday to get my brakes fixed (they were making that oh so familiar grinding sound at stop signs) and Matt looked at them and told me I could bring it back today and they would be quick. So I did, and he and Terry did a full brake inspection and realized it was a piece of PLASTIC sticking out of something making that noise and just removed it — no charge. They could have changed my brakes and charged me hundreds of dollars and I never would have known, but their honesty and good humor was refreshing and awesome and now I will only ever come to this place for brake issues (and seriously, everything else they do.) Can’t recommend them highly enough!

I booked an appointment online only to be told on arrival by the Assistant Manager that the shop did not pay attention to requests from the website. My car could not be serviced — basically, he said it was my fault for not calling and booking the appointment.
After arriving a second time, Brandon (Manager) said that I still had to wait at least 30 min for a technician to begin servicing the car although I had an appointment. At first, the manager was unapologetic and said that appointments are not guaranteed. I explained what happened the previous day and asked what could I do to avoid this in the future. Using a patronizing tone, he said that it was company policy — nothing could be done. Instead of trying to understand the customer’s perspective and apologize, he preferred to argue and create a bad impression of service at this shop. After 30 minutes, he came back to apologize for his indifference and lack of service.
I initially rated this one star. However, since he apologized, I’ve changed the rating.

I’ve been a client of Pep Boys pretty much since I’ve been driving (let’s just say over 10 years) and they’ve always taken care of me. I know a little something about cars, and I’m not afraid to ask questions, so I never worry about paying for services my car doesn’t need. I’m a rewards club member because I spend quite a bit of money there, so I was happy to find a location in Houston where I could bring my car for its routine maintenance.
I showed up on a Saturday morning for an oil change and new air filter without an appointment. Matt, who was working the counter, greeted me and got started on the process right away. One thing I noticed about this location is that it’s very small and doesn’t retail car parts/​accessories; it’s just strictly maintenance, which is cool. The waiting room accommodates about six people, but I kept myself occupied watching Saturday morning cartoons (Justice League anyone?) and eventually my car was done. Matt was very attentive and periodically provided me with updates on my vehicle’s progress.
After speaking with Matt about my vehicle’s history and possible upcoming maintenance, he gave me a tip on how to maximize my rewards points by calling in for the SKU numbers instead of having to wait for coupons in the mail. That was extremely helpful and made me want to come back. I hope to receive the same courteous and prompt service for my brakes soon.

Showed up with no appointment for an alignment on my NSX, these guys did it express and even followed my custom values.
Waiting room is crappy but service is very good and the garage area is very clean and organized, which tells a lot about how they perform their job. Would def come back here again.

Been a client of Pep Boys for 3 years now in California and I like their service, their prices, and quality of their parts.
Recently moved to Houston and all warranties carried over within the US. Needed to rotate 2 new tires purchased 4 months ago. Setup my profile online, and made an appointment at Greenbrier location. Was running late, called and pushed out appointment another 2 hours. They had no problem with that. When I arrived, sat and watched TV in waiting room and they were done within 45 minutes. Tire rotation was free of charge, Branch manager was polite & very professional. Staff were upbeat & friendly, I’ll be back for sure!