RMS Auto Care

Man so awesome! I was heading to a property and my low tire light popped on. I stopped at the gas station and put in air… only to watch it spit back out… Yep, nail! My regular shop was closed and they were open, answered right away, super nice on the phone. They offered to fix my tire complimentary. Really? Ok, but I at least need to tip the person who does the work. That’s great customer service right there. Looks like they are going to be my new goto shop… I haven’t been too happy w the one I have been going to lately. :)

this review is way overdue rms is like family they treat you with respect they are honest
and they know what there doing i have been there several times not only because there in my neighborhood because they are good they dont oversell you on everything but only the problem usually fix it in a day and its done right, i also started to take my sons cars i strongly
reccomend these guys.

Short and sweet review. Just picked up my car from these guys. They did a great job on the body work. It was a pleasure to deal with this shop.

These guys are incredible. They are transparent about pricing, quick and take great care of me every time. As a women, it is hard to walk into a repair shop and know you will not be taken advantage of. I also love their oil change special in Feb — 2 for 1 pricing and all proceeds go to a Children’s Advocacy charity in Houston. Give these guys your business — they have earned it.

RMS has been caring for my cars for years and I would not go anywhere else. For one, the location is right in my neighborhood and I love to support my neighbors who do great work. They do exactly the work they say they will do, but also have gone the extra mile for me a number of times. Like when I ran out of gas in the middle of Westheimer (idiot me!), Ford from RMS helped me get refueled and on my way… and was nice about it. They help me manage the maintenance of my car by notifying me of what will need to be taken care of next, and at what point I may need to do it. They are always polite, respectful of my time, and great at what they do. You must give them a try.

Great, friendly, honest service with reasonable prices! I will be back here if I have anymore problems with my car!

12 days ago I wrote a review about my sad experience with RMS. To continue; my wife was asked, by the «managing partner», that I remove my «characterization» of him from my review… I wonder if he means also removing my description of him being a nice guy, but etc.etc. I really do not know how to remove my description… so just let me say that I recant «characterization“of him, don’t want to hurt his feelings, even though he seems only to approve a positive «characterization.» Let me also say, after, at least four bad experiences during the course of 5 plus years with RMS, I have only recently decided to write a review out sheer frustration with Them. Since the original review, before my rode trip… during my trip, I was west of Austin, in the middle of nowhere, my jeep started have the same problem that I had repaired at RMS. It got worse, I did not think my jeep would make it. My wife called RMS, spoke with the «managing partner»… He told her that I should get to a mechanic and he would pay the repair, of course his work being under warranty. He would also reimburse my rental of a car, which is what I would expect an ethical business to do. He even volunteered to drive out to west Texas and drive my jeep back, after the jeep dealer finished the repair… when my wife got back to him to take him up on his offer, he agreed, noticeably not too happy.
We went to RMS to get my jeep, supposed to have two keys. Only got one, «where is my other key?»… «Uh… Must have it on a key ring at home.» Really? Seriously? Well, does anyone, including RMS not understand my frustration? Human error happens, mechanical breakdowns happen… understandable…however a business, a service business needs to make corrections, have conversations with their employees… pay attention to detail… I take no pleasure
giving anyone a bad review, my intention not to «bad mouth» them, but rather let you as a consumer, ask questions get honest assurances concerning your rights. I have no problem paying hard earned cash for a repair… just provide stellar service… again, if I hurt the «managing partners» feelings, I apologize.

There so many stereotypes with car repair mechanics/​shops, and (dare I say) almost as many stereotypes of women who go to car repair /​auto care places. In the past I’ve been ripped off, spoken to like I’m a pre-​pubescent child, and ignored. None of this has ever happened to my husband. I think there are some stereotypes still in play in some auto care places.
I was hesitant to try RMS due to my past experiences, but when I noticed they were parked on Westheimer in Montrose, I thought, «if they can afford rent here, then they may be pretty good.» So, my car and I went in for a 10K mile check-​up. Their prices were reasonable, so I returned.
The next time I returned, my radio display had ceased working, so I asked them to fix that along with my 10K mile check-​up. They called me to say, they could fix it, but it would be costly because it would take time to find the issue, so I would incur lots of labor charges. They recommended that I take it to my Dealer, who may know exactly what’s causing it since they’ve probably seen this before.
I was amazed. This man went out of his way to tell me he didn’t think he could do a cost-​effective job on my car! He wasn’t trying to rip me off, ignore me, or speak to me like a child.
I did eventually get my radio fixed, but I’ll always remember how honest and kind they were both about my car and my wallet. Thank you, RMS.

Great place and really decent guys. Definitely recommend this place !! Lowell was really helpful and courteous along with the staff.

The battery light was intermittently flashing on my wife’s Honda, so I figured it was either the battery (an inexpensive fix) or an alternator issue (an expensive fix). RMS determined a bolt had sheared off on the alternator bracket, resulting in an intermittent slippage of the belt, etc. etc.
Bottom line… they replaced the bolt and we were on our way.
They are my vehicle repair heroes, and have been for 3 decades or so.

Looking for an auto shop that doesn’t make you feel like you’re being taken for a ride? RMS is where it’s at! I love these folks! They’re kind, accommodating, reasonable and honest. I found this place the weekend I moved here after my A/​C went out — eek!!! — because it’s right around the corner from my house. How fortuitous that I stumbled on such a gem! I’ve since taken my car in for new tires, check engine lights, a broken engine block and more. The mechanic even rode around the block with me so I could point out the weird noise my car was making. Last night, they gave my friend who is in a wheelchair permission to park in their lot while we went to the new escape room nearby. All-​around good people, decent prices and quality work.

Tuesday night I was pulled over for having a headlight out. I got out of the car with the officer and sure enough it was out. Luckily he let me off with a warning :-)
So the next morning I went to an auto parts store, purchased a bulb, and armed with a Youtube video, began to do something I had never done before: open my car’s hood. Two steps into the video later I couldn’t find anything that looked like the part the guy in the video was holding up, and decided for the safety of my car, it would make more sense to just pay someone to change the bulb for me. I called RMS auto and the very friendly guy said to stop by.
When they got to work, it was only a minute before they called me over to show me that both lights were working. They checked every other light on my car and everything was fine. I did some research when I got home and it turns out the Prius has a known issue of headlights intermittently turning off. I have owned my car for 9 years and had no idea!
The guys at RMS auto could have charged me the labor to remove the bumper (which it turns out you have to do to change the bulb), remove the old bulb and install the new bulb, etc. and I would have never known the difference. Instead they chose to be honest which is far more valuable as I will be bringing my car here for any issues from now on. You guys just earned yourselves a loyal customer and a whole lotta love from this Unilocaler :-)

You will never be disappointed at this place. I moved recntly to Houston and found RMS they Unilocal for my Prius repairs
Most courteous service, mr. Ford is so friendly and customer focused.
Strongly recommend this place for all your car service needs

RMS does business the old fashioned way, they actually CARE about you and your safety.
Mechanics are like doctors you have to trust them and believe they have your best interest at heart. The RMS team delivers quality in service, fair and transparent pricing and a commitment to the community they work in. Great job RMS keep up the excellent work!

Standup mechanics. Was referred by friends and they didn’t disappoint. They give fair prices and don’t try to upsell you on unnecessary extras. The guy at the front desk (Ford) was courteous and clear. It took a little longer than desired for an oil change (1 hr, and we arrived at 9 am, an hour after opening). But they have fair expectations. We will be back.

I came in for a broken A/​C and spoke with Ford. I got it fixed at an affordable price in a reasonable amount of time. No complaints

Not going back to RMS. Got an oil change for my Toyota at RMS. A couple of weeks later engine made terrible noises. Went to a new mechanic, all the oil had leaked out of the filter RMS installed.
Mechanic said that RMS had used the old oil filter gasket and a cheap filter (made in China) that caused the oil leak. My engine could have been ruined. Will not be going back to RMS.

We were looking for an affordable place to get our oil change done and boy did we find it here! I called ahead of time to find out how long it would be and about how much they charge for oil changes (my boyfriend really wanted to keep going to the place he’s been going to for a couple years but after showing him the bad reviews that place got and pointing out every time we get our oil changed at that place there’s always another problem with the car). Anyway he finally agreed to try somewhere new after hearing it will cost the same amount and telling him about the great reviews RMS has on Unilocal.
Not only did they quickly get our oil done but they even bolted the plastic that was hanging under our car for a long time. I think one of the times we got our oil changed (at Firestone) they didn’t screw the plastic cover back on and it’s been hanging there ever since, even after several visits to the same place, it never got bolted back on. I was so happy to see RMS fixed it for no extra charge! We will be back for our next service and will recommend to everyone we know. Nice guys and great service overall.

Searching for a dependable and fair auto repair shop in the Montrose area, I asked friends and family for recommendations; RMS was suggested along with a few others. Unilocal and Google reviews were consistently strong for RMS, so I gave it a shot.
With my windshield leaking at the slightest bit of rain, I needed a quick and effective fix. Neil at RMS worked with me through several solutions until we found the culprit – a spout that had not been properly connected to the drain at the base of the windshield.
After an initial solution failed, RMS stuck with me – the quality of their work and attention to detail (the car was vacuumed and detailed when it was returned) are impressive.
If you’re looking for an auto place in Montrose, I recommend RMS.

Let me tell you a story about excellent customer service.
For about three days we were seeing a notice «check tyre pressure» in our Fiat 500L, but managed to continually forget to do so. Once we had quarters ready to fill up with air we discovered the culprit– a screw was lodged in the tire.
We called our dealership, our car is a 2015, and asked them to fix it for us. They couldn’t take us in until NEXT WEEK. I told him «I’d rather not drive around too much with a nail in my tire! (I didn’t know it was actually a screw) and he responded with an ‘eh’ attitude.
I then called RMS. I was told to bring it in ASAP, and I shouldn’t drive too rough with it. I was there 20 minutes later, and they immediately started to work on it. Within 20 minutes I had my car back– at no cost! I was told to «come back when there is a real problem». I could understand this treatment when a customer for years, but this was my first time!
I am so impressed.