Saint Laurent

Just save yourself the trouble and buy YSL at Saks, Neiman or online. The store’s return policy is ridiculous, salesperson lied about the store policy when my coworker was purchasing a bag with me. Tell us the purse could be returned to its original transaction within 10 days of purchase, wrong!
My husband made a mistake and went here to buy my wallet few days after I bought my purse and boy was I mad when they said you can only get store credit or exchange when I try to return it. Adding to this you can only use the credit in the f***ing store, how f***ing wonderful is that. I don’t want anything at this damn location or deal with the shitty service. If only I knew that my husband was going to get me a wallet here I would’ve told him to go Chanel and get it bc the wallet that I got was defected and used, not a brand new one but USED, I don’t do used stuff and don’t tell me that you guys don’t polish the YSL logo that’s why it’s scratched up when you clearly can tell between new and used. To spend that much on a damn wallet I want it new and rather have a Chanel that holds more value to it instead of being stuck with store credit to this shit hole you call a upscale store that I don’t want anything to do with.
I know I know can’t compare Chanel to this shit hole but they should learn from the top competitors that the service needs improvements and the policy needs to get thrown away.
Btw, Ferragamo is even better with policy and service times ten.

Compared to other smaller saint laurents, they have a good men’s selection. The sales team is okay. Ask for Peter.

I love this store! The customer service is wonderful! Miguel was very helpful and made sure my bag was perfect. I had a weak magnet on my new bag and it was replaced at no cost. Thank you!

I’ve always had exceptional service in this boutique, whether or not I purchased anything. The staff is very friendly and extremely knowledgable. I’ve tried shopping at other places that carry Saint Laurent, but the associates are not as savvy as the ones in the boutique!

What a bitch. So I just got home from the galleria and I am soooo furious. I went into the ysl store to look at their bags and I grabbed one from the display and tried it on and I went to put it up and it was weird how they had it hanging so I couldn’t figure out how to put it back and so this rude ass lady came to help me put it up and just was a complete bitch the entire time… my question is WHERE THE HELL IS THE CUSTOMER SERVICE AND WHY ARE THEY HIRING THESE PEOPLE WHO ARE VERY MEAN, as soon as I walked in she had this attitude that made me want to walk out of the store I am 24 years old and I don’t need some wanna be kris Jenner being disrespectful. She is the face of the brand In the store… It is very funny when I got home I looked here and there is a complaint about the exact same girl. Which means there is CLEARLY A ISSUE. So needless to say I will never be shopping with ysl again. WORST EXPERIENCE I HAVE EVER HAD. Mind you walk down and there’s LV and Pravda and all of them are they welcome you with so much warmth

I went in to purchase a clutch I simply fell in love with and was immediately greeted by a friendly sales person. Although I didn’t get her name, a girl with short black hair, was extremely helpful and nice. Loving my new clutch!

I have had nothing but good experiences during my fashion pursuits at this place. The sales reps are surprisingly down-​to-​earth compared to some of the sales clerks I have experienced at other stores in the designer wing at the Galleria. If the item that I want is not in their inventory, they will get in contact with other stores and obtain it for me.

there’s a bitchy male salesman that works here that really rubbed me the wrong way. even with his flip attitude, i remained polite and tried to initiate a conversation about the brand. but he was not interested. there was literally no one else in the store, so it wasn’t as if he had other things to do. when i needed help or had questions, he stood ten feet away and gave me one word answers. truly unacceptable in a luxury store.
on the flip side, i’ve come across two other employees here, one a tall male (think he might’ve been a manager) and an asian woman that were both incredibly nice and full of helpful information. i love ysl and would love to shop for it here (as opposed to saks, neimans or nordstrom). but now i think twice about going in there because i don’t want my day ruined by an asshole sales associate.

7÷05÷15 My bf and I wanted to buy a pair of boots he saw on Ysl’s website, so we went into the store to check it out & as we were looking around one of their employees approached us in a Very Rude tone asking «What were we looking for» as if we looked out of place there. Anyway too bad I didn’t get her name but the girl with the «Kris Jenner» haircut wanna be ha wow! Where’s their customer service ?! Felt like she was trying to get rid of us rather than helping This Location does not deserve a star!

Workers here are not friendly until they think you’ll actually buy something. Only pleasant person I’ve been helped by is Peter L. This other girl was very rude when I asked about some shoes. She acted like she was too good to talk to me, barely looked at me, and stood from afar. Girl, you’re wearing dirty converses to work at YSL?! Didnt even try to help me with anything after that, so I walked out. I don’t shop here if I see her working. On many occasions, Peter will actually check their online boutique for my sizes and colors and order them for me. For a high end boutique that gives commission to their employees, you would think the employees would be a little nicer to the customers. You never know who is gonna walk in and buy something.

This being a upper scale boutique you think the customer service would be better. WRONG. I’ve been purchasing YSL handbags and shoes for 12 years and I don’t even have a salesperson. When I do go into the store the sales people have an attitude or not willing to help. And forget about asking about sale items. They just roll their eyes. Just like anything else it starts from the top and the manager is just as rude and not helpful. Rather purchase my items online at Neimans or Saks. You don’t get an attitude.

I always go to Saks or Neiman Marcus if I wanted to look for something particular. There are times I intend to forget that the actual stores of the brand I am looking for is in the same mall too. They carry a more variety of colors, styles and choices. It’s sad how I never thought about this until when I saw a specific shoes online that only the actual brand store carries it. I called them and right on dot, they just got a shipment the same day I called to ask.
When I went to pick it up, I was referred to Michael. As I entered, the store was cute, well organized and lovely. He was such a sweet and nice sales man! Everything went smooth and he was so easy to talk to and I felt pretty comfortable buying something around him. He wasn’t like those other snob sales people. He made my purchase experience so easy that I had to write about it. I will definitely keep him on mind for future purchases. Customer service was smooth and no complaints at all.