SML – Simple Moving Labor

I used them in August based on Penskes referral. Now 3 months later they are trying to stick me for another 146.00. DO NOT USE THESE PEOPLE!!!
I’m not thru disputing the issue with them, but it’s the same as hacking my bank card as far as I’m concerned. You’re better off with 2 guys from MANPOWER. It’s not like you’ll get skilled labor.
There should be negative stars!

Awesome company! I would recommend them to anyone that needs packing ! We just needed some help packing, securing, and loading our truck for a cross country move… They were quick, professional, and courteous.

I had no idea that a service like this existed. I called two different companies to get quotes and they were both about the same price but, SML was so nice and so helpful over the phone there was no way I could choose another company. Gayle was the best. I only gave her three days notice and she came up with a great crew. They were fast, efficient, and knew exactly what they were doing. I had never seen any body wrap a large picture so fast.
We asked them to load the truck a certain way because we were moving from a house to temporary housing and had to put half of our furniture and things into storage. The head guy was very polite in explaining that if we wanted everything to fit into the truck we had, we must let them load it the «proper» way. I’m so glad we listened. There was not an inch of space left in the truck when they finished packing.
When we arrived at our cross country destination there was only one issue. The foot had come off a large cabinet. We put it back on and all was well. A perfect move!

DO NOT USE THIS COMPANY IF YOU WANT A SIMPLE, STRESS-​FREE MOVE!!!
My fiancée had arranged — several weeks in advance — for SML to simply load our moving truck for a move of 1500 miles. It was going to be a long, 2-​day trek. It was arranged thru this company that they would have movers arrive between 10a and 11a. As the day progressed, the company moved our time back to between 2p and 3p. 2p came and went. 3p came and went. We received no call or message that things were delayed. Finally, we started to call. A rep from this company stated the movers had an ETA but they did not know what it would be. 4 o’clock…5 o’clock…6 o’clock…nothing.
Eventually, we felt we were being put in the lurch so we started to load the truck ourselves. Myself, my fiancée and my 65-​year-​old parents doing the job WE HAD ALREADY PAYED SOMEONE TO DO FOR US!!! We were continually told throughout the evening they they were, in fact, on their way. Finally, at 8p, they said they would have movers arrive at 9:30p. We received a call from the movers themselves at 9:30p and they informed us they had to come from over an hour away and might make it a little before 11p.
When they finally arrived at about 11p, they looked absolutely exhausted. Despite this, they loaded the truck and finished at 3:15a…a full 45 minutes before we were originally scheduled to leave for our trip…
Hiring SML to load our moving truck was a mess and a mistake. Not only was there NO COMMUNICATION or truthfulness about them, they were unwilling to make up for it as they should have. We were awarded a slight discount off our move, which was an absolute slap in the face.
DO NOT USE THIS COMPANY IF YOU WANT A SIMPLE, STRESS-​FREE MOVE!!!

My husband and I recently moved to a new town that we were completely unfamiliar with half way across the country. Not knowing the area we decided to use SML based on a referral from Penske, the truck rental service. We thought that being a national company it would be trustworthy. The so called professional movers they were supposed to provide were the exact opposite. They had no tools or hand trucks, one of the movers was physically unable to carry a large piece of furniture, among other very unprofessional issues. It took about 5 phone calls or more with the company during and after the move to resolve any of these issues with them. If I was able to give zero stars I would. Do not use this company to help you find movers. They are basically just charging a finders fee plus a steep price to set you up with movers that they have little to no experience with.