Sprint Store

Just had the best customer service experience with Miguel. All cell phone companies suck but great customer service made my night.

Not impressed with the staff. Came here yesterday and asked about upgrading my phone and they said it would be 50 $ to upgrade and they also suggested I back up everything on my phone to my laptop so to come back after I did that. Did all of that and today they said it’s actually going to be $ 375?! They also said the person who I spoke with yesterday is still training and that’s why I was told the wrong thing. What a waste of my time. Time to shop for a different carrier after over 10 years with sprint. Nice work.

Staff is reasonably friendly, facility is up to par.
Came in to switch from Verizon for the «All-​In» plan with a new iPhone 6. About as simple as new service can be — pointed at the banner in the window and said «I want that.» That’s where the simplicity ended.
— Had to submit to a credit check for the new service. Ok, I expected that, except their credit report system was down. Waited on hold for 30 minutes with the credit staff to answer questions and be approved. Now 1 hour in to my visit after my wait to be seen.
— Had to give them my pin and account number for my Verizon service to keep my old phone number. Keeping my number was a big deal for me, but they couldn’t get the number to release. On hold with Verizon for 45 minutes. Now 2 hours in to my visit.
— Waited for the new Sprint phone to be activated. It’s now 7pm and I’m told it should be «just a few minutes…» It’s still not activated by the time the store closes at 8pm. I am told after 3 hours in the store to take the phone home and it should be activated «literally any minute». Keep in mind that my old Verizon service is now shut off.
— Have the phone all night and it still does not activate. So no phone at all. I come in (missing work) when they open at 10 (ridiculous open time) and after another hour of waiting they say they are having «provisioning system problems» and I just have to wait — complete lack of effort to fix the situation at all. I write this review now with two useless phones and no recourse to get them to hold up their end of the contract.
I am generally very courteous and patient with retail staff, but the younger staff here will have no problem jerking you around if their system or staff isn’t able to get the job done. All I wanted was a new phone and a new plan but they can’t seem to be able to make that happen. Nearly half of the customers who came and went in the store during my collective 4 hours there had some kind of issue and left without it being resolved.
TL;DR: Don’t believe any company that says switching carriers is easy. I’ve been a Sprint customer for 18 hours and it’s already worse than anything I’ve experienced with any other carrier.

This is the only sprint store in Houston I go to! Brishay and Tip are super nice and the manager Vincent is reasonable, accommodating, friendly and is a cutie!
Don’t waste your time going to any other sprint store… this is the fastest most professional!

Every time I walk in a Sprint Store there is always something new that they are offering either a new type of device or they move things around. It always looks different when I go into any sprint store, I guess it is the marketing. This place is A okay in my book, because they are always friendly and always checking to see if you need anything. I just go to use the kiosk to pay my bill. FYI on the kiosk if any of your bills have any marker marking on them the machine will not take it. That is what happened to me on one of my dollar bills. The employee saved the day by trading out my dollar bill for one of theirs and case solved.

Hours have changed folks Monday thru Saturday 10 – 8 and Sunday’s 11 – 7 all of the information here is inaccurate, the store phone number is 7 136 619 800 feel free to stop by and get all your wireless needs taken care of ! You can call or go to
to make an appointment that way you don’t have to wait. Accessories sales are normally rung out in and out due to the fact that transaction is only a couple of min long vs everything else that takes a little bit longer. We are continuing to hire more smiling faces to accommodate all of our customers!

When you need a new phone or have an issue with a phone I would say they have five star quality service. The guys have always been beyond friendly and will keep you laughing if the wait is too long.
My only critiques about this store are: The wait times and those people who simply want to purchase an accessory and leave. Why are they made to wait along with the other people who have more complicated phone needs?
I tried to just buy a charger yesterday, a charger that could have been rung up if it wasn’t locked up as if though thieves regularly hit up that section of the store. It’s not that I like the wait when needing to buy a new phone, needing to discuss something on my contract, or when I need a phone repair of some sort. No one likes waits, but I am willing to be patient if that is the reason I’m waiting.
Just to buy a charger? No patience there. They really ought to consider how to handle the wait issue and not lump people who need a new phone with the person who just needs a new case and charger. The accessory person shouldn’t have to wait 30+ minutes. I didn’t wait. I stayed maybe five minutes, when a rep told me he would finish with a customer first before helping me. Even the customer told him to help me, as I stated all I needed was a charger. Well, the guy said no he was going to finish first. I mean, Kudos I guess for your customer loyalty, but you still expected me to wait a long time for a charger.
Look, you need a new phone, contract, plan, come here. Looking for accessories? Just order them from Amazon or the Sprint store. The guys here are usually very friendly, but that wait time is what makes this Sprint Store a 3 Star instead of a 5 star venue.

After 12 years as a Sprint Mobile customer, I will be switching mobile carriers as a result of my horrendous experience at this store… I went it to buy an iPhone 6, and upon arrival, I checked-​in, and I was told that there were 7 people ahead of me, and it would be about 30 – 45 minutes… OK, but after 1 hour and not being serviced, I asked how many people ahead of me… There were now about 4 people ahead of me… Displeased, I decided to wait it out, but over the next 45 minutes, not a single person was serviced, and when I asked how much longer, the employee told me there was still 4 people ahead of me, and she did not know how much longer it would be… All the while, she is telling new arrivals that «there are about 11 people ahead of you, and it will be a 1 hour wait.»… Not likely… I decided to leave after about 2 hours of waiting, and if you do the math, I would have waited 3 – 4 hours to be serviced even though I was originally told 30 – 45 minutes.
Avoid this store, and if it is any reflection on the overall Sprint service, avoid Sprint.

Every time I visit this store for technical support they are always fast, courteous, and professional. They have installed screen covers, helped me with network issues, and replaced a couple of phones for me. After each visit I always think, «Wow! I wish every sprint store was this way!»

Reading the previous review from 2011 tells me that this store has focused on improving customer satisfaction. I went to this Sprint store and Darien took care of me. He was professional, knowledgeable, and friendly. My transaction was taken care of without one glitch, quickly and efficiently. Both the manager and another female employee (I wish I could remember her name) were available to talk to me and answer my questions, and I was impressed with both the staff and the clean and comfortable store. I would recommended this Sprint location without hesitation. Thank you Darien and staff for doing a first-​rate job!

There can not possible be enough words in the english language to describe how much I dislike Sprint. Went into this store to get my free phone upgrade, which was a disaster. They kept trying to sell me phones I didn’t need and the whole process took forever and was more painful than it ever needed to be and when I went back to pay my bill there was a charge on my account for my new phone. Nice turkeys…