T-Mobile

This location is the most helpful out of all the T-​Mobile shops I’ve been to!
Prior to stopping by, I was already at the T-​Mobile store located in Hong Kong City Mall on Bellaire Blvd and the representative there was lying to me by stating that certain extra fees (insurance for each phone, activation fee, new sim card fee) were required for the buy one get one half off iPhone deal. I called this location (since it was on the way home) to ask a few questions and the representative, Obi, was very helpful in answering all of my questions. He even contacted me back 10 minutes later to discuss what were the best options for my account. Arriving at the location Obi was busy with a customer, but he had his manager Javi help us throughout the whole process. Javi was friendly and explained everything thoroughly before we paid for anything. I’m glad I work near this location so I can stop by whenever I need assistance!

I use T-​Mobile for part of my business pool of lines. I will also transfer the rest once circumstances allow. I have switched back to T-​Mobile a couple of months back and couldn’t have been happier. I like the carrier but what makes it for my business and I is the exceptional service we receive from Javi, the Manager and Robert, one of the sales guys, every time we visit this location. We believe Javi goes above and beyond his call of duty to accommodate us and keep us happy. He truly deserves a raise and a pat in the back. I know CR just named you guys the best wireless carrier again but without managers like Javi providing such great service this wouldn’t have been possible. Hats off to Javi and his team…

I have visited this location several times since June and have experienced the same high level of customer service, friendliness and attention each time. The staff are very focused and engaged in solving each customer’s issues, and they are not rushed to push you out the door. Thank you!

First and second visit were actually the same length of time. The difference?
First visit – very helpful and welcoming. Was greeted upon entering the store, however, it’s kind of hard to dismiss a customer when you’re the ONLY customer in the store. I wanted to know how to do screen shots with my new phone. The young lady behind the counter wasn’t familiar with how the feature worked with my phone, so she looked it up online and figured it out. We practiced before I left and was grateful for such assistance.
Second time – store is packed with customers. I truly do understand when a store is packed that I may have to wait, but being too busy to greet customers as well as not having a sign in sheet to keep track of who needs to be waited on is a recipe for disaster. I walked around from the front of the store to the back of the store and no one bothered to welcome me to the store. I walked back to the front and saw a lady and her daughter looking at phones. I asked her if there was a sign in sheet, but she replied, «I don’t think so… no one has even acknowledged me at this point!» With that comment, I knew it was no use staying around to experience this customer service fiasco. I left – record time – and went about my day. It’s just a shame that when a store gets busy, employees forget some the basic etiquette of customer service 101.
If I’m in the area going somewhere else and there are no customers, I might give this place a chance again, but going out of my way to visit? Not desired.

I was using T-​Mobile to avoid Comcast, but this experience has somehow found a way to make Comcast look good.

I didn’t have a good experience at this T-​mobile store. Their customer service was extremely slow and there werw only two people who worked there at the moment. Very hard to find parking!

I came here to ask a simple question. First off, I was not greeted, but I can tell you the two ghetto fab divas that came AFTER me sure as hell got greeted. Kristian or whatever however you spell his name is was supposed to help me but no, totally. ignored me, and helped them first. Not like I was hiding, I was RIGHT IN FRONT of him, blew me off and helped these 2 divas. Thanks I appreciated it, sorry I am not African American and you couldn’t have helped me even when I clearly was there before them. Kristian know I was there, he saw me. Very pissed.

Staff is very knowledgeable and friendly. They are also very eager to help with any problem that you may experience with your phone. T Mobile always has specials and rebates so you are likely to find a good deal any time you come here.

I don’t know what it is about this storefront, but in my dealings with T-​Mobile, this location has been consistently awesome. Whether we’re upgrading phones or adding a line, the staff here gets the job done. Probably the most helpful SOP is the fact that you’re actually asked what issue you need help with upon entering the store. If it’s something that can be fixed easily, you get priority. If it’s something that’s more complicated – well, you were probably going to take the better part of an afternoon anyway. But even when I’m in the «slow boat to China» line, my problem or concern is addressed in record time because the staff appears to have brains in their heads and aren’t ticked off to be at work, unlike other «service» I’ve had to endure elsewhere.
Whenever I go here, I’m reminded of the scene in A Christmas Story when Ralphie’s teacher gives him an «A plus, plus, plus, plus, plus, plus!» That’s the kind of enthusiasm this store inspires from me.

I love T-​Mobile. I love my Blackberry. I love the fact that I have the everything plan and internet for a reasonable price. The staff at this location are very friendly. I get in, I ask my question, and I get out, fast. My bill is always right and for the last year I’ve had absolutely no problems.
I say this because I switched from Sprint, and that was a complete and total nightmare. So 5 stars to you T-​mobile for giving me no problems this year.