Staples

It seems most of the negative reviews here are in regards to customer service and I admit it can be challenging to find the help you need if you’re not familiar with office supply stores, but the layout at all Staple locations are pretty much the same and there are plenty of signs to direct you if you look up. This is typical of any box stores whether it’s office supplies or hardware, etc.
Rarely have I visited one of these stores and not found what I needed the selection can be a little over whelming and that may be the reason a lot of people get frustrated I don’t think most of the employees here look at this as a career so they simply don’t have the knowledge or drive to get very involved in learning the merchandise or engage the customers. I frequent Staples mostly because they are a authorized dealer for Apple accessories and that saves me time verses driving to a official Apple Store so I overlook the poor customer service and ineptness that abounds here.

They are a bit pricey. The store is super clean. I like everything about this place. I will continue to come here.

I had to go 15 miles to a store closest to me since my store at Gessner closed earlier this year. When I went I took the items to the sign that said customer service and waited 15 mins while 2 people over there were doing there thing (nothing) Never received any eye contact or even a hello. I finally spoke up and said can anyone help me? Oh, is this a return? you have to get in line over there and they will do it??? There were 7 people in the general line. Waited another 10 mins and finally got my number and had the same salesperson tell me the returns are on that register??? I know anyone can do returns and I have been going to staples for years and never had any problems. I asked him, then why couldn’t you do the rtn when I was waiting under customer service. He had a smug remark and said that’s how its done at this store.
Asked for manager — 10 more mins — -explained the what had happened and she said anyone can do returns and apologized about the employee and said that she will speak to him.
I said ok and proceeded to go but then I remember one of your emails coming every 1 – 2 days about not using my rewards program. I showed the associate the email and she said yes go ahead and pick anything in the store above $ 5. Got item and proceeded to checkout only to find out it wasn’t running. Then she called for help and guess who shows up same individual who was having a bad day, hated Indians or just didn’t want to work. He made a scene and said loudly that the coupon was already used back on the 13^th. I said then why did it show up on my online account and I had 2 emails from 16^th and 22^nd that the coupon needs to used before it expired.
AFTER ALL THE EMBARASSMENT, I SEE THE MANAGER AND THAT GUY LAUGHING AND HID AS SOON AS I MADE EYE CONTACT WITH THE MANAGER. BTW, ALL 3 EMPLOYEES WERE MEXICANS. ALL SPEAKING IN THEIR NATIVE TONGE ON THE FLOOR.
I have managed and trained over 300 licensed agents for 50 states and listen to tone and conversation skills by these agents. I have over 10 years retail experience and to see this on your property and store.
Well I was upset and embarrassed and decided to call the customer service number for rewards and found out the calls went to India and the lady on the phone said sir the coupon was used on 13^th so I asked her to send me the receipt or something. (im driving back to work at this time) I receive it and call back again and get a Indian gentlemen and said I had bought more items since then and a new email was generated – I told him the dates of the email were for the 16^th and for the 22^nd. He ignored my plea and didn’t know how to check in the system how to find out. I finally asked him to transfer me to the states and I finally got someone who knew what she was doing and said right away –yes sir you have $ 5 reward and it has to used up before the 31^st.
You are loosing customers and your brand is going down the tube. We have company accounts at Office depot and have great relationship with staff and online ordering. Your stores are empty in the morning and noon rush and 5 – 7 pm evening rush. I wish you the best but I am never shopping at Staples again and have already told what happened to my friends and yes they have had the same experience. main issue your employees don’t care. its a paycheck, that is it.

I asked 2 people where to find a calendar and they both sent me to the wrong places. Finally I found them on my own after about 10 mins of searching. Everyone was rude and no one acted like they neither wanted to be there, nor wanted patrons to shop there. I’ll look around for an Office Max next time.

I came in to pick up an online order after receiving a confirmation e-​mail to pick up. Nobody was working at the online pick up order line so I had to wait in the regular line. And when it came my turn, they had trouble finding my order because the cashier and someone else in the back kept going back and forth about the name on the order. After 10+ minutes of that and other customers coming and paying at the cashier, the cashier finally took a few steps to the online order line and opened up a cabinet where my order had been the whole time.
For whatever reason, she had to opened up the order and write down my name, DL number, and address on the «store copy» of the order. At the same time, there was a few pages of other orders’ «store copy» with nothing written on it except for the signature of the people picking it up.
I was hoping that this would be a five minutes in and out thing for me. But I ended up spending almost 20 minutes in there. Very inefficient.

It’s not often I have a need to visit a Staples store, but when I do, I’m glad it’s here. We order from Staples Advantage here at the office (which has great quick 1 – 2 day delivery) but I needed some cardstock ASAP for a co-​worker who was working on a last minute project. I came here on my lunch break and found what I needed immediately and was checked out quickly. They have a great layout and they have lots of product in stock. This location is super close to Downtown as well as where I live.

I came here yesterday and used their printing station to print invitations and the black man working the counter was extremely helpful and friendly. So helpful in fact, that I returned this morning to get some more printing needs taken care of. However, the Hispanic girl working the counter this morning was not as helpful.
I asked if she could help me print some address labels that I already had typed up and put into a template, they simply needed to be printed. She insisted that they could not do that for me. After walking away frustrated, I realized that her explanation made no sense, and it would actually be a very easy task considering I was proving the paper and document. I returned and rephrased my question, hoping maybe it was just a communication error and we could take care of it. She started getting really snappy with me and insisted that she could not do what I was asking her to do because o did not have my document on a flash drive. To which I replied, I can email it to you. She then proceeded to tell me that they did not accept emailed documents for printing, which I told her was not true because I had literally done it the day before. Not to mention, the email address on the card is
. She proceeded to get very snappy with me and told me that even if she could do it she did not have the time because she had «more important things to print».
Needless to say, I will not be returning. I went over to FedEx and they did it with a smile and no problem!

Overview — You’ll find what you need but you’ll struggle to find an employee to assist you.
I came for a moleskine notebook and was immediately greeted and had the opportunity to ask which aisle to find my notebook in. Once I had my notebook I went to check out and the registers were a ghost town. My greeter was helping someone with a return at the customer service desk but he wasn’t acknowledging those of us in line at unmanned registers. There were employees over at the printing station to whom I waved to, pleading for attention… who did not acknowledge me. As our line continued to grow, an employee (who I believe was a shift leader) hurriedly ran over to us to check us out.
I’m happy I have my moleskine, they had options to select from including different sizes, colors and types of inserts. I’ll visit again next time I need a new notebook but sadly, this is a consistent level of service that I receive at any Staples I visit.

Their Copy & Print services is one of my favorites! Forget Fedex & Kinkos. At Staples you can place you order online (upload docs and pics), and pick it up same day. What I love most is that their employees actually think about what they’re printing too. I just worked with Emma, and she adjusted my document to make it perfect, no cut off words, centered, and super quick! I don’t print anywhere else.

The copy and print staff are extremely unhelpful, not knowledgable of basic functions and unwilling to help you solve issues that are caused by their department. The lack of customer service is astounding.

I seldom use Staples as they never seem to have the cartridge or item I need in stock. However, this complaint is about another matter, I woke up one morning to find one their new shopping carts in my yard. I didn’t put it there, but figured they would like to save the $$$ of replacing this cart by picking it up.
I as assured that someone would be out right away to retrieve the cart. That was a week ago and I now have been on hold over ten minutes waiting to speak about this matter again. If this is a sample of their management and customer relations, I think I’ll continue to use their competition for my office supply needs.

I needed to print 200 color copies of 2 fliers — one for business and one for charity. I logged on to the website and was able to upload one and paid $ 5.00 extra for RUSH processing. The other I was not able to upload, so I went to the store about 2:00 and gave it to them on a flash drive. The person in the printing department told me that he could have both orders ready for me by about 5:00 (promised time on the first order was 6:00).
I drove the store in rush hour traffic to pick up my order at about 5:30. When I got there, I was told that they did not have the paper (24 lb standard white paper) they needed to print my order. but they would get some from another store the following day. I notified them that I was flying out at 6:00 AM the following day which is why I paid for the RUSH. I never received a phone call to notify me and drove all the way across town to find out. The Manager told me she was sorry and she understood my frustration. Save the patronizing apology and get your store in order. I wish I would have read the other reviews first. Save your time and go to any other office supply store or better yet, a union printer.

Went here to return an unopened paper product I no longer needed. I had my receipt and it was charged to a credit card so the return process just required scanning 2 bar codes (one on the product and one on the receipt). I figured it would take 2 minutes but I was wrong. As soon as I walked in a manager was chatting on the phone behind the customer service counter. To his credit he did greet me but pointed me to a register for returns instead of doing it at customer service. So I walked 10 feet to the only register open. The cashier was on the phone with a customer as another customer walked over on the regular check out side of the register. The cashier skipped over me and tended to the other customer. Then he says I should walk around to the other side where people buying merchandise from inside the store are walking. To his credit he might have been mentally ill or something. Anyway, I got in line and then the manger opens a register and takes a guy in line ahead of me. Maybe they just hated the shirt I was wearing or something. Anyway from the time I walked in to the time I walked out it took 10 – 15 minutes to return one item when no one else was in any line when I walked in. This kind of stupidity is why big box retailers are losing business to online sellers. I blame only myself for not buying this product from Amazon and taking 1 minute to print a return label and be done with things. On top of that the prices are outrageous at Staples. I plan to never buy anything from them again at any location if I can help it.

I have to disagree with the other reviewers. Although this is the closest office supply store to my office, I was hesitant to go based on all the negative reviews, especially with regards to customer service. My experience was completely different as two different employees came up to me while I was shopping and asked if I had everything I needed. They actually helped me pick out several items, were very helpful, and seemed knowledgeable about their products. Also, although they only have a two week return policy they actually tell you that outright as you’re checking out, so you shouldn’t really be surprised if you try to come back past that time to return an item (perhaps trying the manufacturer would be a better option at that point). In all, happy I went and will definitely be coming back.

So far all I’ve read are bad reviews on here but I have had the opposite experience for years. They are my closest office supply store and they also work on computers! They fixed my computer a few months ago and it s still working beautifully. Sometimes they don’t have what I want in stock but are always willing to help me order it and I get it in 1 or 2 days to my home with free shipping. There has been a lot of change in staff over the years but everyone has always been very friendly and willing to help me. I recommend this store to people all the time.

If you’re in a jam and need to print save yourself the hassle and don’t come here, long lines and unhelpful staff.

06÷07÷14 update
I went into Staples to buy some stationary supplies. I selected a nice pen for a graduation gift and took it to the front counter. As in my previous visit, the cashier says they don’t have that one, and asks if I would like the one they do have. I informed her if I would have wanted the other pen, I would have selected it. I had to ask her if they had the pen at other stores and she responded, «yeah, that’s a good idea.» Urggghhh. Sadly, this is the pattern at this staples location as noted by other reviewers. I went to OfficeMax and bought what I needed there. My rating would be less than 1 star if Unilocal had such a rating. The customer service is horrible!
Staples marketing campaign for sometime was, «the easy button.» This is not the case for this location. The customer service is atrocious. This morning I stopped in to purchase a Cross pen. I took the card to the cashier who looked under the counter for about a minute. She emerged with two other models, neither of which matched the pen model I selected.
She says, «…we don’t have those models and would I like one of these.» I told her no because that’s not what I selected. There was another employee near the register who heard the conversation. He looked over and I saw his name tag read «Manager.» He seemed perfectly OK with his employee’s response.
Heaven forbid the employee check to see when a shipment comes in, offer to have it shipped from another location, order it for me… nothing.
I will avoid this store like the plague. It’s sad that customer facing employees don’t care, so I will take my dollars elsewhere.

The manager is a joke. Needed to return print cartridges as they were defective, had the receipt, manager would not return them or exchange. Customer service is aweful, he needs to be fired. Go to another office supply store, don’t waste your time here.

I didn’t think it was possible, but the service was even worse than usual! I should’ve known better. Grr.
I stopped in yesterday morning to pick up a copy job I submitted the night before. The only reason I even sent it to Staples is because they had the best price AND the fastest turnaround. (Keep in mind, I paid for the order when I submitted it). I walk in, and the guy at the copy center counter is leaning against the counter texting, and doesn’t even BOTHER to greet me. I asked a cashier later, and apparently, he was a technician there to fix a copier. Ok fine, just tell me you don’t work there. I’m not a psychic, so I don’t know these things!
Getting back to my copies, they all had some discoloration on the side, which I pointed out to the copy center clerk. All she said was, «oh, that’s just the roller from the machine.» No offer to redo my job on another machine, or any attempt to make it right. Maybe because I was the sucker that paid in advance? I didn’t even bother talking to the store manager, because it’s obvious to me that this lackadaisical attitude toward customer service is shared by nearly everyone who works at this store. I’ve been here numerous times over the years, and while customer service has never been stellar, I’m just done. Suffice it to say, I don’t think I’ll go back to this location.

It’s a well kept store, close by, and I love office supplies so i’m a regular.
However, customer service is really not the best — whether you’re in the store or just trying to call in to ask a question.
I’m actually writing this review while listening to cheesy jazzy Christmas Hold-​music with a metronome composed of static. My phone reads 7 minutes and 35 seconds since I dialed in looking for the furniture department (30 seconds~ probably went to the automated secretary though.)
I hit the 8 min 45 second mark…
Let’s play an over/​under game while I write this review…
i’m going to predict that they pick up… after 11 minutes 30 seconds.
and if it hits 15 min, I’m hanging up.
I’m going to pop open my book and read for a little bit…
11 minutes and 35 seconds — someone picks up!
hahaha.
I win! or do I really…
The lady was attentive and helpful, rounding the score up to 2 stars!