Swan’s Cleaners

DON’T BELIEVE THE BAD REVIEWS.
I’ve been a dry clean fanatic for 8 years now and have dealt with the best and worst of them from Manhattan to Miami and everywhere in between. Relocated to Houston 6 months ago and had mediocre to bad experiences at local cleaner chains like MW and others.
After my girlfriend and I moved to Gables Upper Kirby I was looking for a local cleaner to help with my laundry needs. Van at Swan Cleaners was directly across the street from us, figured it was worth a try.
Don’t let the look of the storefront fool you. Van gave me hands down the best, friendliest and most personalized customer service from any dry cleaner I’ve ever used. This isn’t a sponsored review. He didn’t ask me to write this. I was thrilled and impressed that Van took the time to go through my shirts with me, listen and learn my cleaning preferences and rush delivered me 5 chosen items from my laundry so that I could have it in time for vacation. Van even texted me today to let me know it was ready and greeted me with beautifully pressed and dry cleaned clothes, a hand shake and a big smile at a fair price. As long as I live in Houston he has more than earned my customer loyalty.
Don’t believe the bad reviews. Van truly is the man and sets a stellar example of how customer service should be done.
Thanks again Van!

Told him I needed my clothes first thing in the morning. Decided to open late. My son couldn’t go on his field trip because he didn’t have his tux in time to go on his out of town band trip. Never using them again!

Pay for what you get! Best one I have found in houston! Talk to him and he will fix it!

I only gave it a one star because a zero star is not an option.
First off, what self respecting laundry/​dry cleaners doesn’t open until 8:00 AM? Further, three times I showed up at 8 was do business on weekdays and no one is there. One time I waited out of necessity and someone finally arrived at about 8:10. Don’t use Swan if you need to get to work before 8!
Next the clerk. I noticed she was decidedly unfriendly on several visits so on what turned out to be my last visit, I didn’t initiate conversation to see what would happen. Not a word was spoken… even after I broke down and said «Thank you.» after I had to reach across the counter to take my clothes from the hook.
Finally, the cleaning. It is passable but not outstanding. By no means up to making up for the sh! tty service. OK… This moves it to a valid one star.
Back to the «find-​a-​convenient-​and-​good-​cleaners» drawing board.

This review is long past due. I’ll never forget it, but this happened years ago and I was extremely appalled by the complete lack of customer service. In fact, the owner went out of his way to insult me.
About 5 years ago, my girlfriend borrowed a dress, got wine on it, and naturally took it to get dry cleaned here. When I got it back, all of the silk trim turned a pale yellow (the dress was true white). Not only did he blame the unstable dye, he also yelled at me when I questioned him about it. I told him I wanted a refund for trying to give it back to me while evading the issue. He then threatened to call the cops – in front of other customers! I was livid – and almost impressed by how terrible of a person he loved being. This man doesn’t deserve a lick of anyone’s business.

I have to agree with the others here. I took in five items and the cost was $ 41! Also, I had to go out of town and the owner called and text messaged me relentlessly until I picked up my items. Crazy! I’ll never go back. There are cheaper and much better options all over town.

I live down the block, this is the worst b. owner i have seen. Charges extra without telling you, stated he fixed my pant hemp, it came out again and charged me again with extra charges, I decided to say what the hell and pay, but his machine was broken and refused other payments, I had to call the cops to get my pant back. can you believe that?

Horrible Customer Service! I wouldn’t take anything to them that you want to wear again. My dress was returned to me w/​black marks on it. I called the owner and he tried to tell me that was how I brought it to them which is a complete lie. He told me that his employee (that didn’t speak English) told him I brought the dress in to him that way. The funny thing is he knew which dress it was right off the bat which tells me they obviously tried to reverse the damage they did to it.

I went here based on the City Search reviews I read, that was a huge mistake. I don’t know who they got to write those but everything I read was the total opposite. I took 4 pieces of clothing in, and asked if 1 of them could be completed the same day, which they could do but that it was an extra $ 5. I decided that was fine because I really needed the item. Well turns out that was the best deal I was going to get, it cost more than $ 5 just to get that one piece cleaned!!! My total bill for 4 items was $ 35, yes $ 35. That’s $ 8.75 a piece. At my old dry cleaners I would take these same items and it would be $ 1.25-$ 2.00 a piece based on what it was. I would still go there but I moved to a completely different area of town. I will say one of the shirts had some beading on it but I’ve never ever been charged $ 8.75 for it to be cleaned. The rest of the items were normal dry cleaning items.
When I went to pick it all up and they told me the total (the pick up slip they give you doesn’t have the price) I was shocked. I asked to see a price list since there wasn’t one listed anywhere and they couldn’t give me one, said everything was different based on the type of clothing. I don’t know many dry cleaners that don’t have prices listed on the wall and further more are unable to produce a price list for you. I complained for a bit but he wouldn’t give me my dry cleaning until I paid so I did. I noticed that he had only charged me $ 25, so I assumed he had given me a discount for the ridiculous pricing… that was a mistake. I told him thank you for the discount and he looked at the receipt and said he had just entered it wrong and needed $ 10 more dollars. I couldn’t believe it, I should have kept my mouth shut (lesson learned and next time I will!) I handed him the card back and he said he needed cash because he was charged every time he swiped a card. I had heard more than enough at this point and told him if he wanted the $ 10 he could swipe the card or I was leaving. He swiped the card for the additional $ 10 and I left.
I was completely irritated by the horrible customer service and felt completely taken advantage of by the outrages prices. I did learn however to make sure prices are listed before leaving my clothes. To top it all off they broke the zipper on one of my items as well and I had to take it to the tailors to get it replaced. I go to another dry cleaner now and have taken the same items there, my bill has never been over $ 15 for everything. I don’t care how bad you need dry cleaning done, don’t go here. There are plenty of other places in the area.

Their dry cleaning service is fine (nothing special but no complaints either) but the woman who I believe is the owner is so rude. After a mishap with some of my stuff, she said she would comp me $ 3 and then when I said I wasn’t going to return as a customer, she said there was no point in her comping me that $ 3 and she just charged me full price. Seriously?! $ 3!!!
And their prices are ridiculous. I would suggest taking your stuff around the corner to Prism Cleaners, they are awesome and so nice and friendly. Their prices are way better than Swan’s, too.

I live nearby and when my regular cleaners closed, I gave Swan’s a whirl. Here are the highlights:
— They are more expensive than the average dry cleaners in the area.
— Some of their counter help speak very little English and therefore it is hard to communicate with them about a spot or an price quote for cleaning a particular item.
— The owner fellow can be testy and rude. I have experienced his anti-​customer service attitude first hand after having a discussion with him about a bill for which I was clearly overcharged.
Based on the above, I no longer go to Swan’s Cleaners.

Swan’s has been doing my dry cleaning (miniscule as it is) for a few years now. Their dry cleaning does it’s job and is priced pretty well, they take competitors coupons, which is nice in these economic time. They’ve been rates Best of Houston quite a few years in the past.
I love that they are right down the road. They take good care of my sweaters when I get them cleaned and put away at the end of winter. And it is a special treat that they do leather alteration on site — who wants to send their leather away just to get a button sewn?!
One warning — beware of their «posted hours,» they almost always close early on the weekends.