Uptown Appliance Repair

These folks came out when they said they would (which was pretty quick!) diagnosed the problem (a dead condenser on our refrigerator), had the part in stock back at the shop, repaired the problem, and cleaned up after themselves. The bottom line is that I will be happy to call them again.

I had a washing machine break down and called these folks out to fix it. The 1^st visit I opted to fix it even though it cost almost as much as a new machine. After 3 washes the same thing started happening again. I called them out again and was told I needed another part that would take about a week to get. The part came in and Patrick came out to install it only to find out that I would need an additional part. They were very fair and did not charge me for anything else except for what I paid initially. The washer works great and I’m happy with the company. They were very attentive through out this whole ordeal. Now 2 weeks later, my dryer is not working properly. Guess who I called. Yes I called and requested Patrick. They took my call right away and set up service.
You will be taken care of with this Company! I highly recommend them

Highly recommend — I received an appointment within days of when I called to request service for my less than 2-​years old LG washer. On the first visit, they diagnosed the problem, and then they agreed to come back on the weekend with the necessary part to complete the repair, due to my schedule. It was not a cheap repair, but washer now works and I did not have to buy a new one, wait for delivery, etc. Washer now runs smoothly without displaying error. Bobby was very courteous and professional, and repairs done quickly.

Bobby showed up as promised and took care of our issues. Our appliances are working great. He was very professional, and the pricing was reasonable. Definitely recommend.

Do not try to actually fix something yourself first. They will not work on it after you. This makes zero sense. At least have a waiver than can be signed.

Robert was knowlegeble and honest, repaired our Viking 48 inch refrigerator.
Had to order Viking parts, but all done in less than a week.

I have been very disappointed with Uptown Appliance. I had them service an appliance at my house and thought that «Bobby» was a nice young man. Advertising his Baylor allegiance and had a good line. I was very disappointed when he sold me Dacor grills that were provided by Dacor free of charge and assured me that he would get back to me to make an adjustment which he never did. If you want to work with a dishonest appliance repair person this is your guy.

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MikeL This matter has been taken care of to my satisfaction. There was a misunderstanding but the company has corrected the problem.
Mike L

I talked to Bobby today and am satisfied with my experience with his company.

My family and I had a peaceful March morning, until I found out that our kitchen refrigerator had thawed out all of our food! Imagine our horror when my Viking refrigerator had stopped freezing!
The refrigerator stopped working on Saturday. Before calling Uptown Appliance, I called another repair company that very day, but after being promised twice by the receptionist to be given a call back soon to confirm an appointment (yes I called twice) I never received a call. By Monday morning, I had lost my good mood and I needed someone reliable and prompt. While at work, I called Uptown Appliance after looking at reviews on Unilocal and scheduled an appointment for Tuesday.
I took the earliest appointment available (meaning I was away while the work was performed). I don’t like to be away when getting anything repaired or installed, but this was urgent so I arranged for my trusty wife to stay home for the repairmen. I was worried that I might be overcharged, but my fears were in vein. The repairman told my wife that the problem was a malfunctioning fan and that the repair would cost a couple hundred dollars. She approved the repair and we had a working refrigerator that same evening.
Thank you Uptown Appliance! By the way the owner called two days after the repair to ask about my experience, we received excellent customer service!

I recently just had Uptown come out to fix my washing machine. The service i received was top notch. They were timely and efficient and communicated with me throughout the process.