Walgreens

Slowest. Pharmacy. Ever. Unbelievable inefficiency, it is quite shocking.

Can I give less than one star. No wonder they are closing stores. Customer service has been the pitts for awhile. Staff never helpful except for Photo department. Pharmacy is the worst, will be transferring prescriptions to Kroger across the street. Staff rude and no knowledge. PM staff might work well as a greeter at Wal-​Mart. Management in denial. Please put the public out of their misery and close this location. Not sure if it homeless or management begging in parking lot.

The drive through sucks bc you have to screen for them to hear you and even then you have to repeat yourself (they talk through a phone as the window doesn’t open up). The staff I can’t figure out whether the are slow or untrained. The last 3 itmes I went to pick up scripts, they tried charging me and had not run them through my insurance. I’m pissed because each time I sat there for a half hour. No matter if there is no one in line, it always takes forever and they are often messing up…

Worst pharmacy staff ever! Super slow in comparison to other pharmacies, staff is unknowledgeable, and messages left from doctors who are calling in prescriptions are usually ignored.

Why did I come back here again! 1 hour and 45 minute pharmacy phone wait time and then hung up on.

Convenient location but slowest pharmacy I have ever witnessed. Always under staffed and the wait is insane and unacceptable.

I was the unfortunate victim of a auto accident last week and after spending 6 hours in the ER, I needed a 24-​hour pharmacy so I could get my prescriptions filled. We dropped off my scripts around 2:30 am. They told us it would be about 45 minutes. This seemed to me a long time when it was so dead, but we didn’t exactly have a lot of options and I NEEDED my pain meds ASAP.
Forty-​five minutes later, we pulled up to the drive thru window, they took my payment, handed me my meds and right as we were ready to drive off I realized the receipt was barely legible. Since I needed to save these receipts for the insurance, it simply wasn’t going to work. As someone who has worked in retail previously, I figured they could easily reprint. TOTALLY NOT THE CASE. Between the pharmacist and another employee, it took them over 20 minutes to finally void out my transaction and run my card again on another machine with a better printer.
It was frustrating because I was already tired and in pain and these people were not the least bit apologetic. Fortunately, this is not my home Walgreens and I’m hoping I will never again be in need of a 24-​hour pharmacy, as I will not be coming back here anytime soon.

Been here since 4:30 waiting for one prescription, it is now 7pm. 2.5 hours. The first time it was ready about 6pm but they got the wrong prescription. Had to wait another hour. This place is worthless.

My review is exclusively for the pharmacy. The store is fine, it’s like any other Walgreens store. However, the pharmacy is hands down the worst pharmacy I have ever used.
I’ve used the pharmacy about 3 times. Usually for minor things, as I don’t really like taking prescriptions. Every time the wait has been insane. The straw for me was recently. I had my doctors office call in a new Rx. I get an automated message that they are having problems filling the Rx. I call my doctors office, and they say it’s nothing on their end. I call the pharmacy the next day, to find out what’s wrong, and after a very long time on hold they say oh, they fixed whatever it was and my Rx will be ready in an hour. I say great, and hang up. I go into the Walgreens about 5 hours later, wait an enormous amount of time before a pharmacist helps me, then they tell me my Rx isn’t ready yet. Literally, this is just something you pick up off the shelf. When I tell them I had called and they told me it’d be ready 4 hours earlier, he was like oh! but no apology, just a rush to shove the pills in a bottle and get it to me. He asks me to verify my address, and when I say my address he just responds «no.» Confused, I’m like well, that is my address. What do you have? He just says «no.» So, I fill out other details, and he never asks me to update my address — so it’s still wrong in their system. I eventually get my Rx and leave, but they are *always* rude, every time I’ve been there, they can’t fill basic prescription requests and fumble about a lot, they don’t have prescriptions filled when they say they will… They basically can’t do a very basic job a 15 year old could easily do.
I only wanted to like this pharmacy because it is mere blocks from where I live, and being open 24 hours is awesome. I hate having to leave work early just to get a prescription. But going there is SO painful, I’d rather drive farther and leave work early than ever deal with this pharmacy staff again.

The girl behind the counter must have come to work with her head screwed on backwards. She totaled my transaction before I had a chance to scan my reward card and she refused to correct the problem before I walked out.

There is one person in the pharmacy that is completely rude. While I expect a wait when dealing with insurance issues I do not expect an attitude and rudeness from a technician due to issues out of our hands. If anyone can tell me the name of this technician, I’d appreciate it. A woman in her 20s of Indian descent and pock markson her face. I’d like to make a formal complaint on her. I tried calling but of course the wait time is ridiculous.
The rest of the staff on the pharmacy as well as the store were quite nice. One bad apple can and will ruin the others.

This is my go-​to convenience store as it’s fairly close to where I live. I’m usually more of a CVS gal but honestly I’ve found more things here that I’ve needed than any other CVS stores in the local area.
The staff always greets me with a friendly hello when I walk through the door and I also am approached while browsing through the store from staff asking if I need help finding things.
The aisles are always clean and fully stocked. And I can ALWAYS find the OTC medications I need here that are usually sold out at other local pharmacies. I have yet to try the 24 hour pharmacy but I’m glad to know I have the option if the event arises.
The parking lot is huge, not sure why they need that much space as I rarely see more than 10 people in the store at any given time. Yes, there are creepy bums begging for money outside the store but just ignore them or walk fast and they won’t bother you.

This is the absolute worst pharmacy I have ever been to. I have been using this location for ages because it is so close to my home. The pharmacy is always understaffed. I have never had less than a 15 minute wait inside. Don’t even bother with the drive thru unless you have at least 30 minutes to wait for them to tell you they have messed up your prescription.
Half of the time my prescription either isn’t ready when they said it would be or they have no record of me even requesting a refill. Trying to contact the pharmacy via phone is a lost cause. I once stayed on hold for over an hour. They simply never answer.
Do yourself a favor and go to a different location, this one is hopeless.

This is one of those situations when I wish I could give 0 stars. This review is based off of the pharmacy. WORST pharmacy I have ever been to. I have not had one positive experience here. They are impossible to get ahold of on the phone, I once was on hold for 30 minutes. They have called and told me my prescription is ready for pick up only to not have it when I arrive. The drive thru is a mess. Drive thru or inside, be prepared to WAIT, WAIT, and WAIT some more (regardless of if you are picking up a prescription or dropping one off).

12:00 AM splitting headache, nauseated, and having brain zaps — realized my Effexor bottle was empty for my nightly dose.
Cue me frantically driving to this Pharmacy to get a refill ASAP. Even a day without this medication, there’s a huge withdrawal!
The lady at the pharmacy initially took 20 minutes to get to me, but granted she had other people in line too. Quoted me an hour for pickup, left and came back, prescription ready in hand. Total life saver and I had no problems with this visit! Love me some ²⁴⁄₇ Pharmacies; especially Walgreens.

The pharmacy staff here has been given several bad reviews, BUT what many people aren’t realizing is that it takes TIME to safely dispense medication and work with your doctors and insurance companies etc to make sure things are done right. And when you’re super busy like this location often is, people give them a hard time for taking so long. They have always been super nice to me and I appreciate my Montrose pharmacy!

I wish I could give them 0 stars. Worst pharmacy I’ve ever been to. I waited two hours in line to pick up a prescription that was already filled the day before last time I went there. Never had a good experience with this pharmacy once. Staff is rude and will blatantly ignore you while they play on their phone. I’d rather let a sloth vomit feces directly into my mouth than fill another prescription at this location. Try CVS on Waugh.

Like the reviewers before me, i am basing this review mostly on my experience with the pharmacy.
Every time i fill a prescription here there is an ungodly wait time. There are long lines of irritated people at all times of the day.
Hand to god, the past 3 times I have been, there was a person in front of me complaining about the service they are receiving.
They really need to get their act together. I understand that pharmacies get busy, but somehow Walgreens doesn’t understand the amount of business they do and the need for more people working at once, or perhaps faster moving employees.
There was a problem with a prescription of mine and instead of calling me to inform me, they simply did not fill it. I waited for 36 hours before I realized they were not filling it. After a phone call they filled the prescription but i imagine that is something you would inform your customer of instead of just letting it go unfinished.
Calling them is another problem, it took me multiple attempts before i was finally able to get through to a person. I was hung up on, got a busy tone, or the phone would just ring and ring.
I am stuck using this pharmacy for one medication due to recent government regulations, otherwise I would stick with my studemont kroger pharmacy which is always friendly and quick.
The employees are friendly enough, but by the time you get to them its hard to not let your irritation show.

Review for pharmacy only– and seeing as how I’m spending my time writing a review for Walgreen’s, I’m sure you can tell I have to vent.
First off, let me say that this is the pharmacy I have ALWAYS gone to… Over 20 years.
However, I am so dissapointed in their service that I will never go back.
I get it. They are busy. Like, extremely busy. Too many orders, not enough staff. I feel for them, but that’s no excuse for rude, incompetent staff.
I called Walgreen’s to ask them how to administer medication that they hadn’t explained. Instead, I was told that a doctor should have explained it to me. And when I reminded her that I was calling a pharmacy (aka a DRUG store fueled by PHARMACISTS) I was accused of catching an attitude and GOT HUNG UP ON. Think it was a mistake? Immediately called back, and no one answered.
Do you know how frustrating this is when you have an extremely sick family member?
I got in my car, drove back to Walgreens to talk to a pharmacist to see how to administer the meds. He asked to use my phone, got on youtube, searched how to administer the medicine, and made me watch it with him. WTF???
I transferred my meds to CVS– much better service there.

This is the place I stop before my hair appointments to grab water, mints, chips or just whatever I may want for my 2 – 3 hour beauty treatment!
It’s a decent size, easier to get in and out of than the Starbucks across the way (and they have the bottled fraps), and I don’t think I’ve ever seen it busy. Maybe it’s because I’m never around at midnight?