Best Buy Atascocita

Honestly, this was one of my best visits to best buy ever!!! I could not find this tablet in stock anywhere and I was able to find it at this location and Lola and Terrance did everything they can to help me find the tablet. Also, they mentioned that the clapping I was hearing was in support of St Jude’s hospital. So I told them for the great service they provided I wanted to donate a great amount and they said people usually donate just $ 1, I asked them what would be a nice amount and I saw that $ 10 was one of the higher options, so I donated that amount and the manager was able to bring together Terrance, Lola, and the best buy staff to cheer loud and clap loud for St. Jude’s. Great Service here, great products, and helping a great cause!!! Thank you Best Buy Atascocita for this memorable experience.
Shout out to Demetrius from Direct Tv for hooking me up with an AWESOME DEAL on Direct TV service and I got a $ 150 gift card for subscribing. WOOHOO!!!
Best day Ever!!! Or should I say BEST BUY EVER!!! :)

5 stars because of a single employee — big John at customer service!
Went in seeking a car dash/​window mount for my galaxy tab. Looked around, they didn’t have what I was looking for, so I briefly stepped outside. When I entered the store again to look at appliances, the door attendant tagged my tablet with a pink sticker as they often do. Well… upon removal, the pink sticker took some of the leather backing with it off of my tablet case.
Enter: John. He promptly apologized for the mishap and reported it to his manager for resolution. I mean, the leather of a tablet case coming off due to a sticker? Bizarre. Although his manager never did show (booooooo!!!), John offered me a replacement case, and when that didn’t work, he comp’d me a gift card for the value of my case and then cashed it out so I could go purchase a replacement (which I promptly did).
Who says your employees don’t define your business and make/​break the customer’s experience?
Kudos to John for his prompt attentiveness, patience, follow through, and high quality customer service!

Best Buy locations are generally fairly predictable. You can expect typical lackluster customer service and unknowledgeable employees. With prices being so competitive online, why even go to the store?
I can honestly say that the Atascocita Best Buy location is different. I live very close by and have went in the store probably 20 – 30 times since it has opened and always had a great experience.
As far as customer service goes, I couldn’t be more impressed. The employees seem genuinely interested in helping me. At other locations, I feel like I’m being offered assistance only because it is Best Buy policy. The store also seems well staffed at all times so each employee generally has plenty of time to spend one-​on-​one with the customer.
I’m generally a pretty tech savvy guy and I always do my research on a product before entering the store. Its usually easy for me to figure out if the sales person knows what they are talking about or if they are just spouting numbers off a spec sheet next to the product. The employees here have never disappointed. Once or twice a person has admitted to me they don’t have the knowledge to assist me, and at that point they’ve grabbed someone who is more knowledgeable to help. I’ve had quality comparisons and suggestions provided and I’d definitely say the input I’ve received has been very valuable and helpful towards making decisions on my purchases.
From the second I walk in to the second I leave the store, I feel like I’m being attended to. On those occasions where I just want to browse and I don’t need help, they are friendly and understanding and not too intrusive.
The only downside to this location is the DirectTV people that are sometimes in store. They can be very persistent. Possibly they are working based off commission, because its very, very difficult to tell them no.