Best Buy Atascocita

Unilocal will not let me choose zero stars. I returned a Logitech mouse today and it was last the ‘due date’ so I cannot get my money back and cannot get a store credit. Even worse the store manager talked to me in a condescending tone telling me that this is a store policy for everyone and making me feel like I am doing something wrong. Terrible customer service.

This place sucks. Zero customer service. High prices. Hidden fees. Boycott these bozos.

Love love this best buy. Adam is the man. My mom and I went in to buy her a phone and she fault so comfortable with Adam. He took his time we also laughed and joked stay while he was helping us.

Oh Best Buy, while the store itself was awesome in helping me pick and receive some rather large appliances, their delivery service should be re-​vamped.

Honestly, this was one of my best visits to best buy ever!!! I could not find this tablet in stock anywhere and I was able to find it at this location and Lola and Terrance did everything they can to help me find the tablet. Also, they mentioned that the clapping I was hearing was in support of St Jude’s hospital. So I told them for the great service they provided I wanted to donate a great amount and they said people usually donate just $ 1, I asked them what would be a nice amount and I saw that $ 10 was one of the higher options, so I donated that amount and the manager was able to bring together Terrance, Lola, and the best buy staff to cheer loud and clap loud for St. Jude’s. Great Service here, great products, and helping a great cause!!! Thank you Best Buy Atascocita for this memorable experience.
Shout out to Demetrius from Direct Tv for hooking me up with an AWESOME DEAL on Direct TV service and I got a $ 150 gift card for subscribing. WOOHOO!!!

The store has changed a little bit. Had this annoying kid try to sell me every brand of 60″ tv… other than the Sony I told him I was there for. Good energy, bad listening skills! He even tried to steer me away from LED to Plasma. That took the cake for me and I just laughed at him. Didn’t tell him that I was in his shoes a little over two years ago. Sigh…
At any rate, the Black Friday Sale on the $ 999.99 60″ LED rendered my late attempt futile — they ran out all over the country within hours.

I quit going to Best Buy a couple of years ago because I hated having to wait in line at the Humble store.
We go to the Atascocita location a few times a year.
On our last trip it was way better than it ever was before.
We were looking for Die Hard box set DVD’s. they had it. walmart didn’t.
we were helped by Jack. he was extremely helpful & really funny.
i didn’t get hassled to sign up for internet or cable or whatever else they used to try to push on you.
The best part: we checked out in the department where we got our dvd’s. NO long line & maze to walk through at the front.
much improved!!!

I barely come here anymore due to their extremely poor selection and high prices. If it weren’t for the helpful and nice employees I’ve encountered a few times in the apple/​pc computer section, I’d rate this one star.
And if someone comes up and asks if I have cable tv one more time in there, I’m punching them in the face.

5 stars because of a single employee — big John at customer service!
Went in seeking a car dash/​window mount for my galaxy tab. Looked around, they didn’t have what I was looking for, so I briefly stepped outside. When I entered the store again to look at appliances, the door attendant tagged my tablet with a pink sticker as they often do. Well… upon removal, the pink sticker took some of the leather backing with it off of my tablet case.
Enter: John. He promptly apologized for the mishap and reported it to his manager for resolution. I mean, the leather of a tablet case coming off due to a sticker? Bizarre. Although his manager never did show (booooooo!!!), John offered me a replacement case, and when that didn’t work, he comp’d me a gift card for the value of my case and then cashed it out so I could go purchase a replacement (which I promptly did).
Who says your employees don’t define your business and make/​break the customer’s experience?
Kudos to John for his prompt attentiveness, patience, follow through, and high quality customer service!

Best Buy locations are generally fairly predictable. You can expect typical lackluster customer service and unknowledgeable employees. With prices being so competitive online, why even go to the store?
I can honestly say that the Atascocita Best Buy location is different. I live very close by and have went in the store probably 20 – 30 times since it has opened and always had a great experience.
As far as customer service goes, I couldn’t be more impressed. The employees seem genuinely interested in helping me. At other locations, I feel like I’m being offered assistance only because it is Best Buy policy. The store also seems well staffed at all times so each employee generally has plenty of time to spend one-​on-​one with the customer.
I’m generally a pretty tech savvy guy and I always do my research on a product before entering the store. Its usually easy for me to figure out if the sales person knows what they are talking about or if they are just spouting numbers off a spec sheet next to the product. The employees here have never disappointed. Once or twice a person has admitted to me they don’t have the knowledge to assist me, and at that point they’ve grabbed someone who is more knowledgeable to help. I’ve had quality comparisons and suggestions provided and I’d definitely say the input I’ve received has been very valuable and helpful towards making decisions on my purchases.
From the second I walk in to the second I leave the store, I feel like I’m being attended to. On those occasions where I just want to browse and I don’t need help, they are friendly and understanding and not too intrusive.
The only downside to this location is the DirectTV people that are sometimes in store. They can be very persistent. Possibly they are working based off commission, because its very, very difficult to tell them no.

You know, I am glad that I don’t have to drive out to Hwy 59 to go to Best Buy any more. It is convenient to have the store here. Either my hub or I visit this store at least once a month to pick up something. We generally don’t buy games, CDs or DVDs here, so I can’t speak to their selection. We are generally popping by to get a piece of electronic equipment or an accessory. We like to give electronic gifts and have gotten several here. For a smaller store, they have great selections for eReaders, satellite navigation, computers, cameras, cell phone accessories, etc. You can also snag iTunes and Amazon gift cards there. We have always found what we want when we go. We also get help pretty quickly, if we need it.
As we like to build our own desktop computers, we come to Best Buy to grab small things we might need, like a graphics card or a sound card. They have those too. Their prices are pretty good as well. although some online places are cheaper, if you run down to Best Buy, you have the thing in hand immediately, which satisfies the need for instant gratification.
The whole chain offers great extended warrantees, which we have made use of when things go wrong. I would suggest you pop for the added expense, even though it might seem superfluous with the shiny new item in your hand. It worked in our favor when a laptop we bought there DIED without warning not to long after it was purchased.