Fico Appliance Service

Customer service very poor. Took my vacuum in for repair and when stopped by a month later to pick it up, it STILL hadn’t been repaired. They didn’t even start the repair service until AFTER I came in to check on my vacuum. Admittedly, they did repair it even though another shop said it wasn’t good any more, however, I will take my business elsewhere in the future.

Horrible customers service! And I mean worst ever! I recently sent a electrolux there as a warranty repair. Electrolux paid and it went out on a Thursday and arrived Friday. I called Friday afternoon and wanted to make sure it made it ok. I was immediately asked «how I got the number» and told not to call them. Ok that’s fine. I explained I just wanted to make sure it got there and was told «call Electrolux they know more than us». I was amazed how would they know if you have it. Well that horrible call left me not wanting to «bother them anymore». So about 2 weeks later I called Electrolux (sucks not having a vacuum and this whole process will end up taking 5 full weeks and 2 business days) and was told they are awaiting update from fico and that I should call them since they have my vacuum. I explained the situation which they found off.
So let’s just fast forward to week 4. Only things we are missing is Electrolux themselves were having issues getting a hold of fico but onward. I called on a weds or thurs and was told by Electrolux that the vacuum was gonna be fixed and should go out early week 5. So again I admit I got impatient but week 5 is coming and I can’t take the mess on my floor. Monday of week 5 I was brave and called fico. A man answered and pretty much rudely told me «look I sent everything out Monday. I don’t handle anything but the repairs I’m a repair guy so I can’t help (not that nicely put but you get it). He told me I could try calling after one and maybe the lady that handles «that stuff» will be in. This is at 10:30am.
So now the cherry. I had my wife call and things got dirty fast. She said the lady answered the phone screaming «we don’t have your vacuum! Stop calling it already went to electrolux». Now I would later find out these pleasant folk looked at the caller id to know it was us but I was lost. No hi thanks for calling fico. Nope just stop calling. So I got on and tried to figure out what was going on since I was told it was being fixed. I was told my vacuum had too much wrong to be fixed and that I needed to call Electrolux. I then got a 5 min story of how fico doesn’t make any money on these things or these repairs and that I as a consumer should relize that they will always put paying customers first!
Sorry for the length but we’re at the end. So I called electrolux asking for the supervisor I was told knew what was going on. The nice lady there said let me see if I can help. So as were figuring out what’s going on the supervisor that the lady at fico said to talk to actually came out to ask if I was on the phone by name lol. So basically electrolux was giving me a brand new vacuum to replace my 4 year old nimble which is on the truck for delivery as I type this.
I will never do business with fico again! Thank God they’re not local. The way the treated me was totally offensive and I’m sorry I’m just a customer wanting a update I never asked for the recipe to the secret sauce. I hold nothing against electrolux and am super happy with the outcome. Just please beware if your not a paying customer, fico probably could care less about you. Not to take away from the walk ins who pay.

I called in to ask about the service they provided before stopping by because I was kinda far away from where the store was located. An old man picked up and hung up on me immediately after hearing me asked him nicely, «How are you today?» I was shock because it was so unexpected. I always asked like that to everyone when I called them before getting into the main point. It is called «polite.» I tried to call back twice but no one pick up, and the last call was picked up and hung up immediately. Terrible customer service!

Honestly, I was very disappointed in the lack of professionalism and poor customer service. Vic was rude, didn’t even bother to get off the lazy boy chair when I walked in carrying a vacuum and proceeded to argue with me as I was walking out the door stating why he couldn’t help me if he didn’t get a 20 dollar deposit. I assumed he wasn’t the owner as he apparently didn’t care about the quality of service or the bad reputation he was giving. SAD… I love supporting local business the Unilocal reviews were mixed. I hope there are other people that are running it I would’ve like to meet the owners. Take your chance on who you might meet to service your appliances

Terrible customer service. I took my sewing machine in because it was not functioning properly. It took over a week for them to even look at my sewing machine and then all they did was charge me $ 70.00 for a «service «. When I got it home it still had the same problem.. it’s not working right and I think all they did was spray WD40 on it. I would not recommend this place to anyone..

Have used this place off and on for many years. Recently needed our 16 year old vacuum cleaner repaired. Took it in and was told to expect a phone call within a week once they had looked at it. Five days later they called, said the beater bar was bent and quoted a price. Fico had the vacuum ready the same afternoon. It works like new and the price was very reasonable. Staff were friendly, offered good customer service and were professional. We were very pleased and would not hesitate to use them again.

I’ve used Fico Appliance for many years, both to repair/​adjust my sewing machines and to purchase vacuums. The owners are lovely and have always provided me with great customer service and reasonable fees.

I am so fed up with this place. My vintage Oster blender they said they fixed has NEVER run properly. Either making weird noise or smelling like it is burning. I took it back and again they said they fixed it. That was BS as it is still making noise and smells. Now I am out $ 46.36 and have to find someone else who will actually fix it. Good riddance.

Dropped off my vacuum for repair on ²⁄₁₁ and called 3 times to check the status, each time they hadn’t had a chance to look at it. ²⁄₂₁ I picked the vacuum up to try a different company, and got yelled at by the owner for asking why it takes so long for a diagnostic.

Bridget and Tony are wonderful people, quite helpful to me especially when I’ve forgotten how to thread the bobbin in my sewing machine (senior moments, hah!) and to have my sewing machines or vacuum cleaners serviced. They’ve provided honest answers and fair prices for our family for many years and even today, told me to come in and have my «senior moment» memory restored for free!

Horrible. Takes in razor e300 and validates the need for repairs but doesn’t fix the problem noted. 1 month later… I need to call to pickup. Went to top Executive at razor and told I weighed to much. Im well below 200lbs limit adverted. They all protect each other. Shame on Fico. Shame on razor. Don’t go there. Waste! Turn them in to consumers advocate.

We took our vacuum cleaner in for repair on ²⁄₂₅ and finally gave up! We picked up our un-​repaired vacuum on 4÷21… Almost 2 months later. We will not do business with this company again. They charged us a non-​refundable deposit of $ 20 and claimed they were still waiting for the part to come in. We never got one follow up call from them. Only when we called them, two weeks after dropping it off, did they finally tell us what the repair would cost and ask if we wanted it repaired. By the way, even getting this information took several calls on our end. Very poor service. We are out $ 20 and still need to find someone to repair our vacuum. I would have given negative 5 stars if that was available.

Great service! I went in for a simple vacuum belt and after a few exchanges of belts (which was no problem for them), it turns out the part holding the belt was broken. The owner let me have a loaner vacuum while they repaired mine, and it was done within a few days. Very mom and pop type of experience and I am happy to recommend this small business to anyone!

I have been using this store for years. Bridget is wonderful about explaining everything that needs to be known. Their prices are reasonable and they always do a great job of repairing our vacuum. This last time it was due to an explosion of beer making stuff donated to the closet by our son. They cleaned the vacuum inside and out for a very good price quickly and it works very well again. I love this store.

While searching for a repair shop in my current area, I was reminded of my wonderful experience with this business back in 2009. That’s how awesome they are — I’m compelled to write a 4-​yr-​old review!
Twice they repaired my Eureka vacuum for unrelated issues at an insanely cheap price within 48 hrs. The first time they charged me under $ 10 to replace the rotating end of a brush caused by my neglect to clean the build-​up of hair & fur from it. They could have easily ordered a new brush for more $, but that’s not how Fico does business. They are in the business of turning pleased customers into loyal fans! The 2^nd time, I failed to empty the canister when it was quite full, which caused it to blow a fuse from the motor over-​working. Again, easy, quick fix!
Quite literally a Ma & Pop shop, as the owners are a sweet older couple (at least they were 4 yrs ago). I love that they taught me how to better care for my vacuum to avoid further problems, and never once tried to up-​sell me anything I didn’t need.
I have moved & hurt my vacuum again – I sure have a terrible record – and Fico is too far to justify. =\ If the local place doesn’t work out, I’ll go right back to Fico!

Do not take your vacume anywhere else for service, These people are honest, have very fair pricing & know how to take care of there customers. I have also had great luck getting all my knifes and sissors sharpen here also. I used to own a business myself for 14 years. They ARE as good as it gets!

i have a razor motorcycle and Fico is so professional and nice. Family owned business with integrity. hard to find these days… But they will take forever on repairs My razor took over a month to get back.

My girlfriend’s mother gave us her old Dirt Devil Plus hand-​vac but unfortunately she didn’t have a belt, nor the users manual. So I ventured out to Target to see if I could find a replacement belt. Seeing that Target only had one size of belt, I bought a bag of what they had and headed back to work.
Noticing on the Dirt Devil website that the belts I bought were obviously the wrong size, I saw that Fico’s was listed as licensed dealer and without hesitation I called them up. Talked to a very nice, patient woman who told me that they had the belt I needed and since I didn’t have the machine with me, all I needed to do was bring down a picture of the unit.
Arriving at the store, you see why they have no reviews on Unilocal.Remember TV repair shops? Remember when you would be able to bring your broken down electronics to some older person, usually a man with usually with a big gut in glasses, maybe with a cigar in his mouth? Well, this is it (minus the man with the big gut and cigar). This store is of days past. If you have an old vacuum that may be missing a part, chances are you will find it here.
So I walk in and speak with a man named «Steve», show him my picture and within a matter of 10 seconds, I was holding the belt I needed. Only 2 bucks too, so I got an extra one just in case I needed it. I returned the wrong belt to Target and got my 5 bucks back.
These kind of places need business to stay operating. I look at Fico and see glory days past. A time when electronic maintenance was more than just throwing something away and getting a new one. Fico’s retro nostalgic feel adds to the experience of shopping there. I dig.
Oh, and they also do repair work too.