LensCrafters

Dr. Wendy is amazing! All of the front office girls are fantastic. I was really impressed. We have always gone to a private optometrist practice, since changing insurance and looking around, I figured ok… Let’s try. Well, so happy we did! My boys each loved Dr. Wendy. Two scared little guys going to the eye doctor for the first time, came out loving it. Everyone was so helpful, Carlee was very knowledgeable about my insurance, helped us save money and still get what we needed.

Had a pretty good experience going for a contact lens apt. They were very great making sure I got everything I needed. But this being my first time being a contact lens wearer i didn’t realize how long it re-​order. I had 3 right eye lenses left and called to see if I could get 3 samples to be able to wear a full set until my order came in. Not only would they not accommodate that request but the boy I spoke to on the phone was flat out rude and as unhelpful as possible.

Can’t believe you can pick up your glasses within 2 hours of placing your order here. Quick and efficient process. Prices are reasonable for sunglasses with prescription! ;)

First off, the optometrist is pretty cute here so I was pretty into it before it started.
In terms of the eye exam and customer service, I thought it was five stars. The exam was pretty through. I found myself thinking, d$%@, my other eye exam never tested this. How terrible of me to think LensCrafters would be bad because it was a chain. Their tech is pretty current and amazing.
And the service people helped me pick out several frames I liked without pressuring me to buy right then and there. This purchase will determine my face for a year, I can’t be rushed! And I wasn’t.
So I enjoyed this experience.
I also liked all of their hair. Not relevant, but it was something I noticed and liked.

I needed glasses asap, including an exam because my prescription was out of date. All of the staff members I interacted with we’re tentative and very friendly. They said it would take two hours for my glasses which ended up taking maybe 20 minutes longer. Also the frame selection is a little limited compared to regular optometrist offices. But I can’t really complain about getting a walk in appointment and glasses in 3 hours!

This review is for Jessica who answered phone when I called for information regarding a prior exam.
She was not only pleasant but returned my call as soon as she was able to locate and decipher the information I needed. I thought of something further and called again and she was equally pleasant and helpful.
She is a very good ‘first contact’ …for anyone calling Lens Crafters.
Thank You Jessica! Grace

If you’re wanting to be treated left from the list this is the place for you poor customer service and do not provide your glasses when they say. Their office manager casey is unprofessional and doesn’t return phone calls especially when her staff has made a poor impression.

What a great experience! We were in the area for a Disneyland/​beach trip and the first day of our week long trip my son lost his glasses in the ocean. He’s legally blind without them and we forgot to bring a backup. He has a very unique prescription that normally takes over a week to make. The staff was very compassionate and empathetic to our situation and looked up his previous order and had his same glasses ready in a matter of a couple of hours. Just writing this review brings tears to my eyes because my son was able to enjoy his first trip to the beach and Disneyland. Thank you so much!!!

Don’t waste your time or money at this business. The staff is nice, however, they need a few more people working! I was ignored for the first 20 min., then acknowledged by a rep who said she would be right with me. 20 min later she asked if I had found some frames, which I had. She took all my information fitted my glasses which took about another 20 min., then told me to come back in two hours. When I came back three hours later, I was again ignored for at least 20 minutes. Then told my glasses would be ready in about 20 minutes. They were super busy again, so I sat and watched the madness. The place is a mill.
Even if you need glasses right away, don’t do it. I spent $ 750 for the worst pair of glasses I ever bought. I did receive them the same day but I feel it was a waste of time and money. The lenses gave me double vision when reading road signs or subjects in the distance. They had horrible glare and distracting reflections. I take good care of my glasses, but they are already scratched up.
I took him back to have them checked, but they told me the glasses were fine. So I had to suffer with these for about four months.
The reason I am writing this review is because I just got a new pair glasses from my optometrist in Huntington Beach, Surf City optometrist. The service was amazing and the difference in the quality of my glasses is night and day and now I can actually see the difference.

I’ve been having my eyes checked by Lenscrafters for years and they always take incredible care of me, especially if I just drop in to get my older glasses some TLC, which they always take care of and seem to make brand new again, with new cases, plastic ear area pieces, etc. — all free of charge! Their optometrists and techs are amazing, and they’re actually pretty inexpensive too, especially with what you get for your money. This is a smaller location so their selection in frames isn’t as strong as Westminster’s, but the service makes up for it. Such a great place!

Wife and I purchased two pairs each. Service & selection was excellent. Fast forward 6 month I returned for ear adjustment and was told they’d adjust the frame, but would NOT guarantee they wouldn’t break during adjustment! Spent $ 900 and LensCrafter does stand behind the quality of their product !

Awesome customer service! Didn’t have an appointment and waited no more than 5 minutes for my eye exam. My glasses were done within an hour!

Myra was very helpful! She took the time needed so that my glasses came out perfect! Next time I come back I’m asking for her for sure.

Decided to give it another try. Same Asian lady at the front counter. Very rude and bossy. UNPROFESsIONAL!!! In need of good customer service training. It’s really too bad because Lenscrafter actually has quality frames and lens service. Unfortunately the HB location still employs the rude Asian lady. A big turn off! Will be going to other locations till they change how they handle their customer service. Lenscrafter if you are reading this, do something about the rudeness and unprofessionalism of this Asian lady. She provides a negative atmosphere for the rest of the crew. Meanwhile, I’ll drive the distance to another location to avoid this treatment.

I have been to this location before and got great service so I decided to go again. I scheduled an appointment for my wife and I both. Well, Bad decision. The staff was very friendly and welcomed us but the visit quickly turned into a terrible decision. It started with multiple machines not working properly or, well actually not working at all. Some tests we repeated multiple times and still we could not get the results they were looking for. In the end we ended up getting two pairs of reading glasses one of which we have returned to the store. The return went well not too many questions asked, they did offer to repeat the tests and let us see the doctor but at this point we do not trust them any longer. We will not be returning to that store.
One last thing, the doctor spends the least amount of time with you, the staff is really there to sell and up-​sell you.

Awesome! Good selection and awesome service. Danielle, Mrs. Tennessee, Myra and the Dr. Tam, thank you you’re all so helpful, friendly and more importantly you know what you’re doing! I wish all Lens Crafters were this good.
Yes this is the place make an appointment today!

Mayra the GM is the best, she take care my need very professional and friendly skills.
Thanks, we will back
Mike.

My daughter and I both needed new glasses. The logical thing to do, since we don’t have insurance, was to start with an eye exam at Costco and grab a pair of glasses there. While really cheap, the styles there were terrible. A vain man in his early (very early) 50’s and a 13 year old diva to be were not impressed. We headed over to LensCrafters and were very happy with the selection. The service was top notch and super friendly. I had no idea they could have our glasses ready in 90 minutes. The price was quite high, in my opinion, but my girl left happy and I can now see again.

I have no clue why this place gets bad reviews but I had a great experience with Myra? The selection is much better than a lot of private places and competitively priced. I almost got my glasses at a different place but the selection there was terrible and I had to wait a week or two for them. They also happened to pre-​charge my insurance so I couldn’t get my glasses/​lenses right away but Myra promised to call and have everything sorted out and she did it a lot faster than I expected.
All in all, a great place to get your glasses. It does get very busy there though so there might be a wait.

What a waste of time…
My boyfriend gave me a couple pairs of his glasses to get repaired. He mentioned something about Lenscrafters and while I was on my way to lunch, I found this location. I walked in to ask if they repaired glasses. The girl at the desk tried to look up his name and phone number and couldnt find it. She said that I could just bring in the glasses so that she could find out if they can actually just warranty them for me and possibly find info another way.
I brought them in the next day, same girl was there and she took them in. She said that she would find out if they could be warrantied and give me a call later that day.
It was friday late morning… No call. Through the weekend I didnt get a call either. So I finally called Monday afternoon and the person told me that they still needed to find out and would give me a call back. They finally called back and left a voicemail later in the evening. It was someone letting me know that they needed a receipt because they could not find his information in the system and couldnt confirm that it was purchased at a lenscrafters.
I called back and a guy picked up. I asked about my glasses and he couldnt find it so he put me on hold. The phone immediately hung up. I called back and said that I was on the phone with someone when it hung up on me. He snapped back «I didnt hang up, I put it on hold but it disconnected» WTF? Serious? I just told him to find out who was handling the glasses so I could talk to someone who knew what was going on with them.
I got the same girl who left me a voicemail and all she did was keep reiterating «IF these were purchased at a Lenscrafter». I get it! Geez. So I told her, its okay if I need to pay for it; please let me know how much. Then she asked if I needed one lens replaced or two and I asked if it was possible or normal to just do one and she replied that they only do it in pairs. Then why the F did you ask? I just told her, please just give me a price and she told me she would call me back with it.
I get a call back the next day and its basically them telling me that since they could not confirm whether they were purchased through Lenscrafters, that I would have to contact Maui Jim directly and to please come by and pick up the glasses.
First of all, your associates already looked it up and couldnt find the information and still told me to bring them in — so I figured there was a different way to check? If name and phone number are all you go by, why have me bring them in? Even after wasting almost a week on this, I was still willing to pay to get work done and you guys wont even quote me? What kind of business is this, with your rude, dense associates and passing the chance to bring in a client who will pay for service work?
Incredibly frustrating. I ended up going to another sunglass shop, who provided me with a contact at Maui Jim, a labeled box to send it in and were so helpful that we bought a new pair of Prada from them. Definitely never venturing away from Sunglass Hut and Solstice again…