Western Federal Credit Union

Been a member of this Credit Union for over 20 years, maintained deposit accounts with balances upwards of 5 digits, had a couple of car loans in the past that was paid off in good standing. and I still don’t have a personal relationship with them.
Very cold and impersonal service where people are treated as member numbers, no relationship whatsoever, tellers at bank of america, chase, and wells fargo all know me better than these people :/​
Applied for a HELOC with Andrew Navarette and received very unprofessional service. Promised call backs that did not happen, Left messages that was never returned, treated with so little respect we decided to close our account with them.
Even wrote to their Customer service and CEO line but did not get a response.
Way to go Western Federal at showing how you value loyal memmbers of 20+ years.
I hope all the other members wake up and see how much better other credit union and banks are compared to you.

Just when I thought that Western Federal Credit Union was making improvements, albeit a little at a time, I just read on their website a rather disturbing change regarding their regular savings account. There is a footnote stating that members must maintain at least a $ 200 minimum balance in order to avoid a $ 1.00 service charge. Here is a direct quote:
[begin quote]
The average daily balance is calculated by taking the ending balance of each day, adding each day’s ending balance together, then dividing by the number of days in the month. Any month your account balance falls below the minimum monthly average daily balance of $ 200, your account will not earn dividends and be assessed a $ 1 Minimum Balance Fee.
[end of quote]
SHUT THE FRONT DOOR!!! :-O
I find it interesting that the above quote on the website is located at the bottom of the web page in smaller print (AKA the «fine print») in a gray font so that it’s not so conspicuous to potential members. X-​(
Another thing is that Western has a link on the website to contact the CEO, John Bommarito. When I was still a member, I sent a message to Mr. Bommarito via this link and NEVER got a reply, not even from his executive assistant. If that isn’t rude and unprofessional, I don’t know what is!
That’s two stars I took off my original rating for this credit union. Based on this updated review, I cannot recommend this credit union and suggest seeking membership with other institutions that don’t blow their members off and try to sneak fees under the radar.

Love these guys! Came here after getting screwed by Chase when they bought out WaMu. The tellers know me by name (and I’m not in that often). I started out by getting a loan from them to pay off my joke of a Chase credit card and now I am financing my new car through them as well as all of my everyday banking. The staff is extremely friendly and positive. The one thing I would say they could improve on is their business banking. My wife opened a business account with them and it seemed like a lot of hoops to jump through but don’t let that stop you from banking with them.