Tom Peck Ford

We have been going to Tom Peck for a couple of years now. They are great, I will never take my car anywhere else. From scheduling service to completion they keep you informed of the process. The facility is extremely clean. All the employees are so friendly. I can’t say enough about Tom Peck Ford.

This is a late review but it was such an awful experience I’m hoping it might save someone a bad experience. Back in 2009, found they had an F250 I was looking for. Stopped in and said that’s the truck I want. Made an appointment for two days later for 9:30am to come get the truck. I arrived a few minutes early and the salesman didn’t bother to show up until after 10:30. Once he arrived we did all the paperwork and I expected to be on my way. Nope, my truck was on a lift in the service department. I asked why and was told they were getting it ready. Now it, s going on 1 pm and I have my 1.5 yo daughter with me who normally naps around 11. I asked them again what’s going on with my truck and they tell me it’ll be around in few minutes. Half hour later my truck gets pulled around front only to find grease on the front and back seats. By then I just needed to get home and get my daughter her nap. I jumped in the truck and left. Once home realized there’s no spare tire on the truck. Call them back and they said they would take care of it when they added some other options that I want to put on the truck. Ended up putting the cheapest aftermarketpower door locks and power windows they could find. Call them out on it and they did upgrade the power locks but scratched my new tinted windows when the power windows were getting put in. Told me nothing they could do about fixing the window tint. Whoever does their aftermarket work are complete hacks as the wiring was just taped together with electrical tape in the doors. There was more to the nightmare but I’ll spare you the details. Just go somewhere else.

Tom P. actually that is not truthful. Arlington Heights Ford offered us a loaner vehicle just for the 5 hours it takes for the repair. They also have the parts in stock and accommodated us with no problem. Your dealership has such an awful customer service reputation throughout the community and the car dealership industry. Your goal should be to accommodate your customers not drive them away. Replying to my review in the way you did makes you look even worse than all the poor reviews that are posted already about your dealership.

My family and I used to go to Tom Peck Ford in Huntley for every oil change, car damage, or fix on our vehicles no matter how big or small (even if we could have gotten it cheaper elsewhere). They took care of us, and did a great job at servicing our vehicles. But my most recent oil change at this location will be my LAST time ever doing business with them.
I had recently purchased a used car from this location in GREAT condition. it was everything i could hope for! the inspection was done on the car, and everything seemed to be great. about a couple months into owning the car, I noticed what i thought was the oil light light up on the dash. According to the sticker that the dealership had put on my windshield when i bought the car, it was not yet time for an oil change. but i figured it was better to get it done early than to let it be. so, i drove the 45 min drive from my house to Huntley to have the oil changed (something i could have easily done no more than 5 mins from my house… but again, we have been loyal customers). I entered into the quick lane and explained that I was not due for an oil change, but the oil light lit up on my dash. A worker proceeded to drive my car into the garage and change my oil. (so he CLEARLY would have seen the light i had mentioned on the dash as he drove my car)
They changed the oil and said they did a check on the car and everything came back great. the mechanic then drove my car out of the garage and back to the parking lot for me to get in (again, since he drove it he would have seen the dash once again). I got in the car and saw that the light was STILL on. i didn’t think anything of it, because i assumed they did their job and it would go off as i began driving. WRONG.
After about a week of the light still being on, my dad took the car back in early one morning while i was still asleep. to make this long story shorter… that light that i thought was the oil light was really the check engine light. the mechanics drove my car in and out of the garage, so obviously would have seen the light. AND i even mentioned there was a light on the dash when i brought it in in the first place. on top of that, the check they did on the car said that everything was ok. Clearly someone wasn’t doing their job correctly. i understand i would have been responsible for fixing the engine whether they told me that day or not… but the fact that they didn’t even tell me that it wasn’t the oil light but rather the check engine light is so unprofessional, and shows the true quality of work.
I later called to talk with the manager, and he basically told me that his guys would have seen the light if it was on, and that i was essentially lying… I called the corporate office about this, and was told i can file a claim with them, but it is up to the dealership to contact me back. i never heard back from the dealership in Huntley. This just goes to show what kind of work they do, and it is not worth the money or hassle. I will never return to Tom Peck Ford, and i hope this helps you avoid any problems here as well.

I love this place and the people! Funny story was that my husband needed some work done on his Ford F150. We had been talking about possibly getting a new vehicle, so I called the dealership and spoke to Chris Hish. I explained that my husband was coming in to drop off his truck and I wanted him to talk to someone in sales about looking at a new vehicle. I then felt compelled to warn Chris that under no circumstances was he to convince my husband to sign anything without us both being there. This nice man, assured me that this wouldn’t happen and promised to talk to my husband about what he was looking for and even told me that he could take the vehicle home for the evening to see if it was something that he really wanted. My husband wound up taking home about three or four vehicles before he found the one that he wanted. At the same time, I got the itch to look at something new too!!! LOL Of course! So in the end, we both ended up with new vehicles. Chris and the Tom Peck team made it so very easy too! We didn’t spend the endless hours in the dealership that we had in the past and the negotiation was great! The Finance guy (sorry, I forgot his name) was awesome! He walked me through the numbers and made sure that I understood everything. I had never been so comfortable with a purchase of a vehicle. I mean 2 vehicles!!! I would recommend Tom Peck Ford to anyone. They really took care of us, heard our needs and made sure that we were happy and comfortable!

came in looking for a basic car. I think it was a focus that I really like, it was an older model so I knew it wouldn’t be more than 10 grand. the scummy sales men tried selling it to me for 23 grand. I could easily buy a new car for that price. I told him no, your out of your mind that car is not worth that much. So this idiot pulls out his phone goes on Kellys blue book to show me a listingprice for 25 grand. I scrolled up to see that he searched some new year hybrid car, not the one I was looking at. they tried to take advantage of me because of my broken English. They’re disgusting.

I recently purchased a used vehicle from Tom Peck Ford of Huntley. Before going to Tom Peck, I visited 5 other dealerships that simply did not have the vehicle I needed. My salesman was personable, kind of quirky but a nice enough guy. The sale included replacement of all 4 tires on the vehicle. Initially, we were told we could pick the tires. So we offered up some higher end brands to which we were told they do not usually do business with. After being told they work with Hankook, Goodyear and BF Goodrich I asked for Hankook Optimo tires. Rather than fielding my suggestion I was informed I would be getting General tires, while not horrible, they are by and large the cheapest tires they could have chosen.
Fast forward — I was sent to Discount Tire to have my tires installed. When I arrived they seemed to have everything in order from Tom Peck. However, when the service was complete I was left waiting for Tom Peck to pay before I would receive my keys. They called Mike Zell, the used car manager, who seemed confused as to why I was even there. He said he would call back with his Amex ASAP. (I ended up speaking with the manager at the tire shop so I could leave, since I had stuff to do).
If not for that specific vehicle that was replacing a recently totaled vehicle, I would not have bought from them. The service from beginning of sale to end of service was less than impressive.

Went in ⁹⁄₁₄ to get a new 15 focus for myself. Roger Svab helped out immensely and took the time to make sure I was comfortable with what I was getting and happy with the car. The closing of the sale took a little long purely because there was another person who was closing everything out at the same time and the dealership was about to close but otherwise a wonderful experience.

Waited 2 months for parts on a recall, got a confirmation the parts are in and job should be done by 2pm if I drop off at 8:30am. Go there and I am not in the system so my appointment is not available even though I have a email showing I have appointment. Then they tell me they can’t guarantee the timeframe I was told and that «they never state a timeframe» Yah like I am making this stuff up, why would I make up a certain time frame if I wasn’t told it? This is the last time I visit them, I will take my business further down the road to Bull Valley Ford including my next car purchase.
Edit: Spoke with Tony today and he apologized and assures this would be addressed. 2 stars added for him reaching out to me.

Bought a car from Tom Peck Ford recently and would say they are an honest dealership and friendly staff. Mike Hanson was my salesman and would definitely call him again if I needed to find a new or used car. Happy with my decision to drive out there from the city.

I needed a oil change stopped in at the quick lane wait 45 min and then the person tells me that they can’t get to my vehicle for another 2 hours that a joke last time I ever go there again. If you value your time I wouldn’t spend the time to come here do to the fact there is nothing fast about the quick lane. WHAT A JOKE OF A COMPANY
The only reason the got 1 star is because you can not give them 0 stars

I’m a long time customer. I have purchased an Expedition and an Explorer from Tom Peck. The Expedition was from the Wisconsin location and the Explorer was from Huntley. At the Huntley location, Saleman Tom M. really did a good job dealing with me. I recently dealt with Bob and Tony in the service dept. Great customer service!!!

Our purchase of a great car from Adam K. turned sour after we returned home and reviewed the sales papers we had signed.
Adam had told us that all cars needed to have the Vin number etched on all windows. However, the paperwork we took home with us stated that the etchCARE protection was OPTIONAL and Tom Peck Ford had charged $ 299 plus tax for this!
We googled «etchCARE scam» and discovered that unscrupulous dealers will scam customers into paying for protection packages like paint and fabric protection, nitrogen fill in tires, etchCARE, etc. These are worthless and simply are a tricky way to fool the customer into paying more.
Most dealers are trustworthy and deal with the public in an honest manor. BUT, if you buy or have bought from Adam at Tom Peck Ford, my advise is to be very wary of tricks and deceit served with a grin.
So all who think Adam has given you an honest deal — go back over your paperwork and you amy not be so happy with your purchase.

Fool me once, shame on you; fool me twice shame on me. I was fooled twice. Once with a car purchase and once at the Quik Lane center. The car purchase I was blatantly taken advantage of because I had my 3 year old daughter splitting my attention as I tried to negotiate a car price. We agreed on pricing but we ran out of time to do the paperwork so I had to come back the next day. Fun thing, the next day at the dealership with my daughter, the price had magically had gone up $ 5/​month. I was so frazzled with the process I just signed on. (Yes– I am an idiot– but you can imagine car shopping with a 3 year old, I wanted the experience over and they took advantage of that.)
Trust me, at the Quik Lane service center they tell you it will be about 30 minutes, but a simple oil change was nearly a two hour process. Every person who called during my 2 hour wait got the same response– ‘we are about 30 minutes right now’… same thing I was told. They do a good job, but you know, not everyone has 2 hours to get an oil change, but once you have waited an hour, what are you going to do– leave? Then it will for sure take you even longer…
Terrible sales ethics all-​the-​way around. Anything for a buck I guess.

Buying a car has never been a fun experience. We always head to the auto show, find the car we want, and then start emailing dealers in our area to get internet pricing and to make sure they have the actual car we want. We started the initial deal for our 2013 Explorer Limited at the Ford Dealer in Schaumburg, Long story short — he didn’t have the car we wanted. So after a few emails to Roger at Tom Peck I confirmed he had the car we wanted — at a better price than the Schaumburg dealer — and I drove out to see it. It was the exact car I wanted and I negotiated a better price, and got a better price on my trade in than the Schaumburg dealer as well. The entire experience was professional, and relaxed — no goof ball sales people, no slimy negotiating — just numbers and a handshake. Yes — we did our homework, and we used the internet as a tool before we even walked in the door. But I would buy a car from Tom Peck again. I have been back for oil changes and a tire repair (nail) since and have had quick service and was treated well. Gender should never matter in car buying — but for some reason it still does. In this day and age slimy car sales dudes need to get a clue about how to deal with women. Roger was professional and friendly and the finance guy was too. Do your homework and buy here.

Not a happy camper. I went in to this dealership looking for their price on a 2014 ford explorer. As I walked in the door, they rudely asked what I needed. I told them I need their bottom dollar price on an Explorer XLT, 4wd with my ford touch, navigation, trailer tow pkg with cloth seats. They immediately told me that I can’t get navigation with cloth seats. I surprisingly said, what? I’ve had other dealerships say that was perfectly compatible. The response of the sales person was: «oh, I guess you’re an expert».
Needless to say I left. I went down the road to Bull Valley ford where I was treated great! (See Bull Valley Ford review)
(Long story short, I ended up ordering my explorer from Friendly Ford in Roselle. They are also a great dealership with great people working there)
AND YES MY NEW EXPLORER HAS CLOTH SEATS WITH NAVIGATION!!!

Purchased a used 2012 Ford Fusion several weeks ago from Tom Peck Ford. Was originally looking to buy a 2010 VW. But just to make sure I searched for Ford Fusions. and realized they were in my price range. I like the way they looked Tom Peck seemed to have vehicles with more features than other dealers with better prices. Went to Tom Peck and wanted to see the one I saw on the internet. It happened to be the one that my saleperson was driving. Went for a test drive and fell in love with it. We didn’t buy it that day, but came back a couple days later. We never fellt pressured. I have worked in auto dealerships my whole working life and my husband has sold cars for 30 years, so if we thought we were not getting a good deal or mistreated we would have walked out. We were promised a loaner when we had a remote start installed and this was accomplished. So far I’m more than pleased by the interactions we’ve had from Roger and Mike.

Went to look at a vehicle that we found online. Test drove it and really liked it. We were going out of town and needed to sell our other car first so we decided to wait to buy the vehicle. Went back 2 weeks later to purchase the vehicle and did. Adam was helpful and not pushy, however Mike was a jerk. Stay away! Drove vehicle home and the next day we noticed holes in the dash where a electronic braking system was once installed. For the record it was in the vehicle on our test drive and still listed online and on all the paperwork that it was a feature of the vehicle. I called and asked why it was removed and Adam said he would check. A week later and after multiple calls I got the story that it was faulty. (even though it was on during the test drive) I asked how we could resolve this and they said i was out of luck. The vehicle had supposedly already been through service and was ready for immediate sale. There is an issue of false advertising here as well as horrible customer service. If a customer sees a feature on the vehicle and then the dealer removes it later, doesnt bother to tell the customer yet still advertises its a feature thats just wrong. Once they get your money they run and don’t care a thing about you. Do yourself a favor spend a little more money at another dealer, you’ll thank yourself later. Honesty is way more valuable than a couple hundred dollars.