Hiley Mazda of Hurst

Very disappointed, didn’t get to where we wanted to be on price (could have been better) left went to look at other cars then Brandon texted me the next day with an even better offer. So basically don’t buy while you are there they will actually give you a good price. After telling him I bought somewhere else and he missed my business by not being upfront with best offer he told me it was my fault because I wanted to look around some more. That is a very poor attitude to have. If you want my business do what Lincoln of grapevine did and give me your best offer first.

We had a great experience shopping for our new Mazda CX5 at Hiley Mazda. We were planning on trading in our Honda CRV for a similar vehicle and had narrowed our choices to Nissan Rogue, Mazda CX5 and Subaru. Sent out emails to on Thu and received prompt replies from Grubbs Nissan and Hiley Mazda (Jeremy Williams). Went on Fri morning to Hiley Mazda and met with Todd Faulks who immediately took my vehicle for valuation while Jeremy worked on the numbers. In 10 minutes Jeremy came back with the numbers that I was expecting, we took a test drive on Friday evening and purchased the car on Sat morning. Normally dealers nickel and dime u for the trade in and I am not sure why they do that when all the information is available on the Internet. I got the trade-​in value that I was expecting thanks to Jeremy and Todd.
Both Jeremy and Todd were polite, professional, and straight forward and did not try to upsell that normally happens at other dealers. Overall, a pleasing experience and I would highly recommend people to shop at Hiley Mazda

Situation with the warranty has been resolved and fully refunded. While we probably wont use this dealership in the future, it means a lot to us that Hiley worked to make things right.

Just bought a brand new car here, my salesperson was Todd Faulks. It had been several years since I bought a car, and I was a little nervous but it turned out to be a pleasant experience. No pressure and very friendly. Also very patient with my multiple test drives and tons of questions. No experience with the service department yet, but I’m very happy with my new car and the deal that I got.

Went to test drive a pre-​owned Mazda 3. The experience started out fine. The sales rep was really friendly and had lots of information. But in the end, we were misled. We didn’t mind the pushiness or the hard sell. This comes with the territory. We were not interested in buying that day, but somehow got tricked into applying for credit. We were told that they couldn’t give us a realistic price estimate unless we completed an «in-​house» credit check. We were told explicitly that this would be a soft inquiry. My husband and I asked for clarification multiple times! And then we find out that they put TWO hard inquiries on my credit, which of course last for 2 years! This was absolutely unnecessary and went against our expressed wishes.

Bought a 2010 Toyota Prius last night and the transactions was a breeze! Jeff the used car sales manager was easy to work with along with salesman Jarren (?). Finance manager Mike Schumann was a cool guy as well. I was in at 7:50 pm and out by 9:20 with a preowned car. I highly recommend these guys!

Bought my mazda here and traded my Chevy cruze. It was easy and no fuss. They didn’t even attempt to force me into any ‘extra’ warranties. They took no as the answer the first time.
(Update. Just bought a used car from them yesterday. And AGAIN, great service and friendly. They did what they could to make me happy. I felt a little vibration in the front end of the car I was test driving. They quickly sent the car to their shop for another once over. And they fixed it. Try the coffee)
So, in a little over a year, I’ve bought two cars from them. They also do all my auto maintenance. Trust me, I’ve done business now with all 3 of their departments. .
P.s.
The service department was courteous and professional.

Fantastic service department! I got my oil changes done here when I lived in the area and always had a good experience. They have great customer service and washed my car when they finished working on it which is a gesture I appreciated.

Stay away from this dealership. Its my 1^st time trying a different dealership in 15 years and I have had nothing but bad service. I tried to write a letter to management and that went no where.
Ill try a different Mazda dealer for service going forward in hopes that this is just a bad apple. If I get the same service I’ll go back to driving a Nissan.
Let me clear. My bad experiance started from sales the parer work to the service dept.
I love my car and oil change is a good price.

Like any other preowned customer I found an add online and I proceeded to call the dealership, I was directed to to a man named JACOB BASS. I asked him if he had the car that I wanted and he responded «yes ma’am I do, would you like to see it tonight» I said I was not able to make it but I would be first thing in the morning. We then agreed on 9 am the next morning. Once I arrived, the man in the office barked at me, I told him who I was scheduled to see. JACOB BASS was no where to be found. The man then found someone else for me. This sales person was juggling me and another costumer. Finally I had a salesmen but the car was sold the night before! I live in Frisco, it is a good 45 minutes away, but with morning traffic it took me well over an hour and a half to arrive!!! JACOB BASS DID NOT HAVE THE DECENCY TO INFORM ME THAT THE CAR WAS ALREADY SOLD.
unprepared, lack of professionalism, unorganized, untrustworthy, and unreliable

I recently purchased a new vehicle with Hiley Mazda. Jeremy really took care of me in the sales department and the service department has done an immaculate job with the care every time we get it serviced. If you like mazdas, go with Hiley!

We just purchased CX 9 last week from Mr Jacob Bass. It is one of the best car buying experience. He is very knowledgable, attentive & sweet young person. To be honest, we did not plan to buy Mazda vehicle at all. However, Jacob patiently took us for test drives, explained the specification of the vehicles & answered all of our questions with grace. We definitely recommend our family & friends. Thank you so much

Went in for an oil change on a CX7. Had a break light bulb and blinker light bulb out. Was quoted $ 70 for them to replace the bulbs. I said no thanks, I’ll just purchase the bulbs and replace them myself. They charged me $ 15.60 for break light bulb & $ 13.60 for blinker bulb. WAY OVER PRICED!!! Other Mazda dealership only charges $ 5 & $ 2 for them.
I will not return to a Service Center that feels the need to take advantage of their customers who’ve purchased cars from them!

Just bought a car a week ago and I could not be happier. I got the car from the Pre-​Owned department. Lewis Ramirez the sales manager and Justin Hays made the process hassle-​free. They took grrat care of me and laid everything out for me how it was. If you are looking for a Mazda please go see them and let them know Maria sent you!

I wanted to recommend Hiley Mazda, in Hurst, TX. For my oil change last week I let them know I have the service plan (which is really nice because your oil changes are covered for two years) and I was treated really well, not having to pay for anything. I didn’t even wait very long; they fixed a few things on the car for free. I am always treated well. Sometimes there is a wait, but I know they are taking great care of my car. They even go the extra mile to detail and wash it after my oil changes. Gabriel helped me drop off my car and was very helpful with any questions I had about my car. The manager, Matt Blackshire, is also really great to work with because he is always concerned with customers being satisfied with services. There was even someone in the waiting area handing out fresh baked cookies, I can’t argue with that. Overall, I have had great experiences at this dealership.

Questionable sales people. By email exchange the sales guy promised a good price for their mazda3 i sport. We trusted him and went in. At the dealership he said the price did not include their tint and wheel locks which were already on the car. So the price went up! Then he took the keys to our trade-​in, gave us a low value on our car, and would not give us back our own keys… Fed up with these people we were leaving, and remembered he did not give back my wife’s drivers license… Finally he admitted he hoped this would make us need to come back to the dealership. How many more crooked tactics were next, we did not stick around to find out!

Bought BMW from them and they didn’t even inspect the vehicle was a big hassle dealing with the license plates

This is a review based on the service department. I’ve been going to Firestone for years, and I really wish I had come to a dealer first. Hiley Mazda is really excellent– after going to a few Firestones and then being sent to more specialists to figure out a catalytic converter issue, I came here. They discovered the issue, and it was resolved just as efficiently, after I had originally wasted time being told it was an air conditioning problem I had fixed three times at Firestone or even a transmission issue!
The popular misconception I always had (and was always told by family and friends) is that the dealerships are more expensive. This is flat out wrong. The service desk has a big chart behind the counter of their charges versus three or four other places’ fees based on car part/​service, and while some prices are close, the others are a big difference!
There isn’t a reason for them to give you a runaround because they are a dealer. By the way, any Mazda bought anywhere can come here. They’re busy, but not too busy for you, and treat you well as a customer. With almost 200,000 miles on my car, I want to take care of my car, and so does this dealership.
The guys here are great– friendly without being condescending because of their expertise level, like some places who assume you don’t need to know the details of the work needed, which can sometimes be like pulling teeth to attain! They also don’t dumb it down, and they want to make sure you know everything you are agreeing to pay for. The fee to examine the car will also go into any work fees, should work need to be done, which is really nice!
Love my experiences so far! There’s also a shuttle to take you back to work if you need to drop it off during the day. If you need to wait, the waiting area is accomodated with wifi and a flatscreen and doesn’t smell like the garage. Very excellent quality service– don’t waste your time with people who don’t specialize in Mazdas. 5 stars well earned!

I can’t even begin how great-​full and satisfied I am with my purchase, felt no pressure, I did all paper work and questions over Internet because I hate dealerships… Then when I went it they got me the perfect car at my price range, and everything asked for… And more!!! They went above and beyond!!! Be sure to ask for MIKE SHUMANN and tell him Jacqueline sent you. I bought a 2014 Mazda CX5…

I come here for service on my car. The staff is always friendly and I think they do a good job… my car hasn’t blown up yet :)