1st Choice RV

Expedition Motor Homes/​1^st Choice RV– STAY AWAY
They are complete frauds! This company will lie and steel your security deposit and say the damages on the RV were your fault even though the damages were there and acknowledged on pre-​inspection before we left the lot.
Everything seemed fine at first, we were quoted $ 1200 for a two trip for a 39 ft Discovery rental. This was for a father/​son camping trip to Big Rock Creek on October 18^th. When we arrived at the lot and took photos of the vehicle we specifically pointed out the scratches on the side doors of the vehicle which Lupita Palomera explained to us were from a previous rental where the customer had tried to open the side door and the pop up at the same time causing the damage to the doors. Lupita and Martin Onken (the manager) also took pictures of the same scratches and noted them on the pre-​inspection report. Also, Lupita had explained that there had been issues with the front Jacks pulling up. We were advised to push a couple of buttons to reset the jacks and they should work just fine.
We decided to take several pictures of the jacks as well as the interior and exterior portions of the vehicle just to make sure there would be no issues when we returned the vehicle. We signed the contract with a quote of $ 1200 and a $ 3500 deposit just in case. We noticed the contract also stated we would be paying $ 75 for pick up and return ($ 150 total), $ 52.75 «Processing fee» for using our credit card, $ 15 for a «Credit Report» (?) and $ 179 «Cleaning Fee» which included waste removal.
We also made the decision to pay for MBA Insurance which would cover us in case of an accident or damage to the vehicle with a $ 2000.00 deductible.
We drove off the lot and onto the freeway a loud beeping noise came on indicating that the jacks were down! We immediately called and spoke to Lupita who instructed us to push a few more buttons and all would be fine and after about 15 minutes of the alarm sounding all was fine.
We had a great time that weekend, 2 dads and our 2 boys and returned the vehicle on 10÷20− a few hours early. Lupita received the RV and said the vehicle was in perfect condition as we had meticulously, emptied the waste and filled it up with a full tank of gas.
On ¹⁰⁄₂₃ we noticed two charges on our credit cards, one for $ 1317.75 and another for $ 3800! We contacted Lupita right away who had done the final inspection on the RV (3 days later) and she was now trying to hold us responsible for the SAME EXACT SCRATCHES that were there when we picked up the RV as well as the JACKS! The scratches and the jacks we had discussed at pickup and struggled with in the beginning of our trip!
Now, Lupita will only respond to us by email! They charged us for the «Cleaning Fee» even though the final inspection report states that the RV was cleaned and waste was removed.
No one will call us back and now we are left with emails from Lupita completely contradicting herself! I am now working with my credit card company to file a chargeback on both transactions, filing with the BBB and the Attorney Generals office. I will not allow these crooks to get away with this nonsense! They are stealing the deposit to get us to pay for damages that were all ready there!
DO NOT DO BUSINESS WITH THIS COMPANY! LUPITA PALOMERA AND MARTIN ONKEN ARE LIARS AND THIEVES!!!