Waste Management of Orange County

Generally this place is very good for what it does… They ingest hazardous materials that should not be dumped into your standard household trash. I’ve taken old motor oil, CFL bulbs, old computers (with hard drives removed & destroyed) and household batteries to this location.
From a review perspective you need to be really mindful to let the staff know that they should be careful with emptying your vehicle. Case in point, I had an old television that needed to be recycled at this location. When I arrived, only one person yanked it out of the back of my vehicle (~80lbs) bumping the sides of the interior of my vehicle without any regard to my property. I stepped out of the vehicle to inspect, and that seemed to have pissed them off which angered me. Their disregard for my property (my vehicle) was my concern here.
Should you need to go here, I would advise that you carefully monitor the activities of the personnel. In the past I’ve had great experiences here, but it takes just one bad apple…

If you are a car enthusiast like myself, this is a great place to recycle used fluids. Sure, some auto stores will take your used oil, but how about transmission, brake, steering fluids? Bring them here. The staff is nice and you don’t even need to get out of the car. They will take the used fluids from your trunk while you’re sitting in the comforts of your car.
Be a good global citizen. Recycle.

This is a recycling center were u could take all your crap that would hurt the environment. Some times the guys and me go there to pick up cleaning supplies we call it The Home Depot of the poor cuz you could find good stuff there and its for free all you gotta do is fill a application

Be careful using autopay with this company — horrible! We signed up after over 20 years of service with them just to simplify things but made the mistake of continuing to pay by check, out of habit. Well, after about 6 months we were looking into the credit card charges and realized we had signed up for autopay. Now, you would expect that the credit card would be billed the outstanding balance. But no. They charge the full amount of the bill and just let the overpayments accumulate. Ended up calling them and spoke to a robotic sounding call center lady who could not answer the questions and would just say that she could send a check for the overpayments but that it would be better to let the credit take care of the next bill. I told her it would take 6 months to catch up so just send me a refund check. How long? 5 to 10 weeks!!! Feels like a sleezy way to hold on to your cash. And by the way, their web site account section is horrible. Instead of showing the activity on the account they just have one line entry for each bill so you can’t tell when they apply the payments they receive.

I have placed PASSWORDS on each of my accounts to ensure my identity and prevent theft. Waste Management for the first time, sent us the bill with our name, address, PASSWORD …, city, and zip code on the front envelope. I spoke with Lilly the supervisor, who stated that they «dropped the ball». She asked if there is any thing she can do. I made a request to change the password. Lilly was able to do this. I asked that they pay for that bill ($ 48.00something). I was refused. I asked if she would pay for my life lock bill. I was refused. I asked that the bill be re-​issued without the PASSWORD. That request was refused! Another bill will be sent but with the password on it and she will white it out. I asked for the name of her supervisor, she stated, «Matthew». She stopped and then stated that she has MANY MANY supervisors and she NEVER NEVER said, Matthew. I asked for her to name the MANY MANY supervisors, she gave me the name: Matthew and Ms. Estrada. I asked for the others, and she said, «that’s it.» I questioned Lilly why she denied saying Matthew’s name. Lilly maintained that she NEVER said his name. I was refused to speak to Matthew or Ms. Estrada. When I called back SECONDS later, apparently, Matthew was fully aware of the situation because he was told of it just five minutes prior. I called right back… there were no five minutes in between. Matthew also REFUSED me a bill without the PASSWORD. What is the point of having a PASSWORD (definition: a secret word or set of numbers to gain entry) that is not secret and broadcasted? Why does this company want to BREACH security of its customers? On top of everything else… Matthew was RUDE!!!
FYI: Orange County Sheriff’s have been notified of the breach of security on Waste Management.

Perfect place to recycle you toxic junk or just batteries, printers or toners. Got there easy, it’s the next drive in after the dog park, and it’s a drive-​through, you can stay in your car while they pick it up. Their website says they take stuff from residences only, they only asked me what city I live in. They are doing a great job recycling those toxic fluorescent tubes or bulbs that otherwise would end up in a landfill releasing mercury there that ends up in our food or in the ocean (so, again, in our food). It took exactly 15 seconds to give them some CFL tubes and other crap, there is really no reason NOT to recycle your toxic stuff here.

Really helpful staff. They gave me a battery receptacle for home without even asking for one! Your dog can go with you in your car & then you can take Fido to the dog park in their same parking lot! Win-​win!

Very poor customer service by Tracy and Lilly at the local Orange County office. They refused to transfer me to a manager after providing poor customer service? I guess they didn’t want the boss to find out about the way they treat people. And I’m a customer of over 20 Years. Unacceptable!!!

Take a tour of the recycling center with your Mom’s club, Girl or Cub/​Boy Scouts and LEARN ALOT! It’s funny too! Michelle gives the best talk on recycling and you will never look at your trash the same way again. You will leave a more responsible person on the planet. I think it should be required for everyone. I learned things I never even thought of!

Needed a small dumpster as we were having work done on the house. Ordered 11/​20, with a drop off date of the next day or two. It finally showed up on Black Friday. I had to reschedule the contractors, so the dumpster will sit there for week. Called them to reset the pick up date and had to pay for the 4 days that they were late.
They don’t care, they don’t change their rules, they are a monopoly and they treat their customers like CRAP!

I needed to get rid of my old laptop. It was sitting in the corner of my room gathering dust. I mean it’s an outdated piece of junk. It had one of those 3.5″ floppy drives on it, remember those? Other than having a little bit of sentimental value, I really needed to get rid of it. It’s been sitting there for over 5 years. I know I have no excuse. But as with most electronic waste, I couldn’t just throw it in the garbage.
Being a responsible adult that I am, I decided it was high time to take it to the e-​waste facility in Irvine. Luckily it was a short drive from my current home. I mapped it but was still a little turned around since Google steered me in the wrong direction. Feeling slightly betrayed by my friend, Google, I turned around and found my way into an industrial part of Irvine, that I’d never seen before. Lo and behold, the hazardous waste facility. There are a few signs that mark it but all you really need to do is drive up to the line and drop off your unwanted electronics. Easy as pie. They make you fill out a form and off you go. Anyone can do it. You don’t even have to leave your vehicle. Well maybe if you’re dropping off something larger than your car window. I just handed the items to the guy out my window. Be responsible and try to dispose of your unwanted electronics at a center equipped to handle such items. 3.5 stars for ease of use and location.