AIM Mail Center

Reasonable local neighborhood mailing center. Service is curt and to-​the-​point, but not rude.
Good if you are in a rush, need bespoke service, or your employer is paying for it.
Not good if you are looking to minimize your shipping costs because you sold something on eBay for $ 5, and it turns out an envelope costs $ 4 and shipping costs another $ 4.

This location is near my house which makes it convenient. Came in to mail out package and they provided outstanding customer service. The owner (Kwan) is a very nice person who is very helpful and honest. Trust me in that it was so easy to mail out here instead of at Fed Ex location on Barranca. Will be going back here for all my shipping needs.

The people who work at this AIM location are very rude and they do not understand customer service they don’t help at all and will never again use their services. They’re located right by my house but i rather go else where. iF THEY CONTINUE LIKE THIS THEY WILL GO OUT OF BUSINESS SOON.

I’ve used this center several times over the years. No issues.
Kwan is helpful and courteous. Will use again when in a pinch.

I have been to this location several times now. The owners were very nice and professional. I had to send important documents last Saturday 30 minutes before they close and they managed to check that my documents was sent to the correct address with a right carrier. They even stayed over 40 minutes because I forgot to attach the check!
Great service and I’ll definitely visit them soon!

In summary, I will never go back. I am a middle age professional with a busy work schedule with little extra time. I have used this center numerous times because of their close proximity and they are always always always rude rude rude. I am bitter I have to give them one star rather than negative stars. Amazing to me they are still in business. Both the woman and the man are equally rude. The owner should get a clue.

I’ve been using AIM mail center for more than 4 years now and this place is great. They are quick and friendly. I’ve used them to ship packages and for notary services.

I’ve been a patron of Aim Mail Ctr in Quail Hill since they first opened years ago. I highly recommend them. With all the personal mailbox establishments out there and so close, this store is still the best. In all the years renting my mailbox only one time I didn’t get my mail– and it was the US Post Office’s fault, not Aim Quail Hill. Also, this location is so popular and good with it’s services, like the USPS and ANY OTHER BUSINESS that does high volume customer service and /​or transactions LIKE UPS, USPS, FedEx and DHL, you will have some errors… it’s part of life; no matter how much we don’t want it to happen, because of the human element. With the volume of business and repeat customers Aim Quail Hill has on a daily and annual basis, you’ll be hard pressed to find a better location to handle your mailing, notary, and print needs. Every major holiday there’s a line to get packages shipped. So to Tawna R who commented on 4-​23-​2014 saying her package wasn’t mailed out, you’ve left out some important questions to be fair to Aim Quail Hill: When did you transact this shipment? If it was after mail/​package pickup and on or near the weekend, that makes a difference. Secondly, SCAM? How so and on who’s part? You say it wasn’t mailed out for two days? By whom? Aim or the end carrier (whom you don’t define, e.g. USPS?) Did you keep your receipt, did you pay for insurance, did you get re-​reimbursed from the entity that erred? I do a lot of business mailing thru Aim Quail Hill including packages and regular mail with no problems. Your experience was bad. Agreed. Yet not a fair characterization of the shop’s overall rep. Also if you are a real Unilocaler and wanted to give a negative rating then why did you give a star rating of ¹⁄₅ instead of none? Plus you say you’ve used their services on numerous occasions «WITHOUT INCIDENCE». This suggests you, like others have enjoyed the service you’ve received from Aim Quail hill and your complaint was an isolated incident. How come you never Unilocalped Aim Quail Hill prior, with a positive rating and statement? Recently I had an isolated incident with an online order. They first shipped it by a major overnight carrier and then via the USPS for delivery at Aim Quail Hill. Both the major carrier and USPS screwed up but Kwan, Aim Quail Hill’s owner and Josette, his assistant, both helped me track down the package and get it… all be it 3 days late. But none of it was their fault and they didn’t have to do that. I was so over the top with their help I decided to Unilocal them today. Bottom line: Aim Quail Hill comes highly recommended, even the local businesses use them… daily. And to Julia J on 8−29−13 who whined about the customer service demeanor? I don’t see you complaining about the Post Office’s or UPS /​FedEx attitudes at their stations. Get real people. If this Aim Mail Center location really sucked, it would have been noted a longgggg time ago. And the comment from Darren l on 12−17−2009… you sure about that? I’ve never had that charge. And it’s also a convenience store… really Darren? REALLY? P. S. Aim Mail Center Quail Hill is not starving… they’ve had to expand more private mailbox space, recently.

If I could give this place negative stars, I would. I live nearby and have used their services on multiple occasions, without incidence. Last week I mailed out 2 time sensitive packages, both certified mail, and I paid extra to ensure that they would reach their destinations ON TIME. It cost me $ 40 to expedite. Neither package reached its destination, and it has been 10 days now. In fact, once I tracked the packages, they both WERE NOT MAILED OUT FOR 2 DAYS AFTER I DROPPED THEM OFF. What a scam! NEVER GOING HERE AGAIN.

I’ve been shipping stuff out from here for 2 years since I moved into an apartment nearby. Never had any problems. I don’t really understand the comments here about the rude employees. They’ve always seemed fine to me.

Agreed that this place doesn’t provide the warmest service, but what is unforgivable is they misplaced a prepaid package I had dropped off there for delivery through USPS, and the receiver never got it. Go the extra mile and go somewhere else. It’ll be worth your piece of mind.

The people who run and work at this location feel as if they are providing the public a free service. By far one of the rudest staff, ownership I’ve encountered in retail, services. From the moment you walk in they make you feel as if you’re not welcomed. The Irvine Company should be embarrassed to have allowed such unprofessional management operate a business.

Super fast notary service, exactly what I wanted. $ 10, in and out the door.

Horrible service! I really hate bashing anyone but they are not customer friendly very COLD, emotionless, robotic and uncaring of your questions or concerns! Don’t believe me well read on… I went in to ship some important lab work out via fed ex, label printed taped on box ready to go I walk in to the center and its like a ghost town empty, a minute later a guy I saw on his phone outside strolls in still on his phone laughing on am obvious social call walks behind the counter grabs the box glances up for 2 seconds and says two words «ok tx“and then back to his conversation and walking away! WTH (F) so I say I’d like a receipt for the tracking number and this guy actually hands me a post it and a pen and points! I wrote down the number I hope everything goes ok but wow what a complete substandard establishment… I wish nobody bad but they are always empty for a reason, great customer service leads to success and you guys aren’t gonna be so successsful unless you change!!!

Rude people that hangs the phone up of they cant help you! They packed and shipped a computer for me. Getting the insurance money back from them is like pulling teeth. They also, wont refund the packaging costs, even through they packed it in such a way that it broke.
RUDE people — STAY clear.

A big no no to this place unless you’re ready to be robbed!
I was here few months ago and mailed out few thank you cards to my friends for our baby girl’s birthday. Only half of them (or less) got to my friends’ places as I received few «empty» envelops with post office stamp said «damaged before process». I thought that was just a one time accident that someone really liked my thank you cards!
Well, I was here today again just to purchase some stamps since I already calculated how much postage I need on USPS website. The owner (a male Asian) told me they sell stamps and I told him how many stamps I need. He grabbed my mails and put on the scale. $ 3.90 was the amount he told me, so I gave him the money in cash because he asked for it when I took my credit card out. I asked him just give me the stamps and I want to drop them in a mail box by myself (based on my previous experience). I got my mails with only $ 2.50 postage on them, so I asked about the difference. The guy questioned me back saying «you know here is not a post office, right?» «we charged you for service!».
Um… $ 1.40 service charge for buying stamps from them and drop the mails by myself! I wonder where else I can report him for such a ridiculous «service charge». So, just be ready for any ridiculous service charge when you walk in the store. As a bonus buy, he won’t even tell you about his service until you pay for it.
Again, don’t come to this place! It’s not a good mail center at all.

So this holiday season I’m really busy sending out stuff that I sold on eBay and I usually take my packages to the USP store or the USPS, however I come home in the evening and see one lonely package sitting on the floor that evidently was missed for the trip to be shipped out. No problem I told myself, I’ll just try the AIM Mail Center by my house. WHAT A MISTAKE.
The packages I ship out usually cost around $ 3.50 max at the UPS store or USPS with delivery confirmation. So I expected to pay around that much for this shipment, maybe a little more due to the convenience.
I get to the store and walk to the counter where I see an older gentleman who must be the owner behind the counter deeply gazing into the computer screen. I stand there for about 30 seconds looking at him with no response. Nobody is in the store and I’m just standing there. I give him the benefit of the doubt that maybe he is looking at something important but he continues to stare into the screen, ignoring me completely.
About a minute later he says what can I do for you in a tone that sounded like I was there interrupting him. I found this strange but continued with my transaction. I placed my package on the scale and told him I needed to ship this package the cheapest way possible. He quotes me $ 4.10. I then ask if that included delivery confirmation and he says that will be $ 1.00 extra. I think to myself a minute to contemplate if a package I usually ship for $ 3.50 costs me $ 5.10 is worth it. For the convenience factor I say let’s go ahead and ship it.
He does what he has to do and prints out a label for the shipment and I take out my wallet and present him with my trusty Visa credit card. He looks at it and exclaims, you don’t have anything else like cash? I tell him no and he then says, that will be $.50 extra for the credit card.
Look, I used to own a retail store and I know that you get charged by your merchant account per transaction and blah blah blah but I used to eat this cost for customer satisfaction and customer retention. So you may not make as much money, but hey you gain a customer in the long run. this guy obviously doesn’t understand this business practice, I mean I already am spending about 40% more to ship this package with him and now he wants to charge me $.50 more to use a credit card? Give me a break.
Needless to say I picked my package up and walked out. I understand that small businesses struggle to survive as I used to be one of them, but some things are more important for your business then trying to squeeze out pennies from every transaction. I will not be coming back here for any service they provide as I feel the rude customer service and the unfair pricing is not worth my time.
This is my rant for the day! Thanks for listening.