Alarm Central, Inc.

Worked on my security cameras and wired all 9. Took the day but the employee was skilled and had a great work ethic. Cameras work perfectly and I would highly recommend.

Expertly upgraded and installed my archaic voice intercom entry to a video based system. The serviceman was punctual and polite (he actually called ahead of time and was able to come earlier than scheduled, which worked great for me). Service time and total billed were exactly as quoted. No surprises, just excellent professional service. Highly recommended.

OK so check this out. We were robbed, well kind of. Lets not stretch the truth at all so lets just say that a guy walked in to the back of our shop in broad day light and took a lap top right off the desk. Because of the cameras that alarm central installed we were able to show the police what happen and what the guy looked like and sure enough about two hours later the police found our lap top and the guy that took it. An arrest was made and we believe that the man went to jail. Because the cameras worked so good we had Alarm Central install 5 or 6 more and we now can see every inch of the shop ²⁴⁄₇.
I posted a few PICS and three videos that show the man walking in to the shop! Enjoy!

Jim and Lauren are awesome at what they do.
The tech is awesome and we have been using this company for over 10 years.
Great Tech

From start to finish… and beyond… Alarm Central has been fantastic.
From sales estimate, to installation, to updates… to relocating DVD system in my house… always helpful-​friendly and professional.
Don S. has been a wonderful person to work with. He has that costumer service quality that is lacking in every other company. I wish they could clone his personality and optimism.
I recommend this company to all my friends and family.
Thank you Alarm Central and Don for making me feel safer in my home.
Chantelle

I’ve had two alarm systems installed by these guys and everything went perfectly. They offer an amazing service.
They came out and spent a long time talking to me about different alarm options and the best way to have a setup. I also have a person with special needs for whom a standard alarm setup wouldn’t make much sense. They were able to work with to come up with the customized setup I needed. They also came back a couple of times to make adjustments that I needed.
Our install guy Don was super helpful and speedy. I would defiantly use them again.

My wife and I recently bought a beautiful, custom home that already had a Protection One system, and I was considering just picking up the contract from the previous owner, until I read THEIR reviews on Unilocal!Protection One’s customer service is as breathtakingly bad as the reviews claim… but, I’m here to review Alarm Central, and I can say these people are courteous, know their stuff and, most of all, transparent and honest in all their dealings with us.
It was their good reviews here at Unilocal that made me decide to call… Daniel (a technician now in the office doing sales calls, came to the house… he explored the panel and wasn’t sure at first if they would be able to «take it over» or not… now here’s the important part… if he had wanted to sell me a bunch of new equipment, I would’nt have had the slightest inkling if my hardware needed to be replaced or… after fiddling around with some codes for a bit, he announced «no problem, we can use all the gear you have»…he gave me the rundown on install charges, a new battery for the panel, a possible remote sensor on the sprinkler system and then scheduled a technician to come out (just my luck!) the next day.
Edgar arrived this morning and did a completely thorough check of the system, set everything up including the sensor at the sprinkler system (that we weren’t sure would be possible), explained all the features of the alarm and generally made sure every thing was in place and explained.
This company is the real deal, and if everything goes well with the monitoring aspect of things, I consider them the ONLY people to use in the OC!

I suppose you can only base a rating on an Alarm company by their customer service, installation process, and if your alarm still works. Well I’m happy that my alarm still works so thats 1 star.
It was downhill from the installation process. I got the new guy when it came to the installation process. Since he was new, he wasn’t able to fully install my alarm system so he had to call for back up. Apparently the experienced guy who showed up to help was having family drama so the two of them chit chatted for quite some time outside while extending this process even longer than it should have ran.
When it came to installing the keypad, they wanted me to tell them both aloud what my passcode to deactivate my alarm would be. Even if this is the norm, cant you make me feel a little more comfortable and just let me type it on the keypad myself, so I don’t have to worry that 2 strangers having my passcode? I asked them this and they said that it didn’t matter they can find out at the office. Okay but still?!
The whole reason I got an alarm installed is because there is some kind of paranoia there obviously. After they finally finished, I called their office to change the passcode with Lauren, my sales rep, and she pretty much laughed at me over the phone and said «we’re a security company, you need to trust us!». Excuse me Lauren, but you cant even trust our community protection team (aka police) always.
And by the way. the two guys that did the installation were not clean cut looking to make things a bit worse.
Also, when it comes to getting an invoice for your records its like pulling teeth. I do an auto pay every quarter but like to have a copy of my invoice. I always have to request them and sometimes twice!

We have been with Alarm Central for 2 years and we have had nothing but a great experience with them. The customers service is excellent. They are always professional, polite and prompt with service when we call. If you need a good security system for your home or business Alarm Central is the one for you!

I called these guys 3 times to try to get someone to schedule an appointment. I wanted them to help me install a full on alarm system with monitoring (a very expensive project) and they didn’t even have the decency to call me back. I have no idea how they have so many positive reviews.

Alarm Central has been very professional, courteous, knowledgeable and prompt in service installation and activation. We are very pleased in working with them and look forward to working with them for many more years to come!

When you hear, «mom and pop» shop, you usually think of food. You also think of personal service, usually from someone who owns the place. Well, Alarm Central is one of those mom and pop places family owned and operated. I needed an alarm for my business when we started up last year, and luckily, Alarm Central was a few buildings over from us.
The level of service and expertise one receives from Jim, Lauren, Jack, Dick and the rest of the crew is unsurpassed. I didn’t really know much about alarms, and Jim took the time to check out my place and give me the scoop on what type of protection I needed. I didn’t get pushed into buying products and services I didn’t need, and I was given different options to make me feel at ease about my decision. Pricing was fair and clear. I had a power outage a few months back, and the alarm system had gone down. I was notified immediately, and a service call was made to fix the problem.
A++++++ for all that these guys do. Keep it up!

Such a pleasure to work with a company so customer service oriented. I had my Pilates studio wired for satellite radio and the experience from estimate to installation couldn’t have been better. Jim is as nice as they come and the rest of the staff is super responsive, returning calls and emails immediately. The installation process was totally painless — the technician showed up early and was done in half the time expected. His work was impeccable and even found the vacuum to clean up when he was done! I highly recommend them!

Alarm Central installed an alarm in my house back in 2006 and I’ve had zero problems with it in 5 years. Their monitoring fees are reasonable and their staff members are very amicable. Recently, I had them install a complete home theater system in my living room. When I informed them that I had found a better price on the TV, the owner price matched it the same day! I’m so glad I didn’t go with a Best Buy system… there is a huge difference.
Billings and service are first class. Thanks guys keep up the good work.

Fantastic company. It’s so great to work with a family owned, conscientious company that really cares about their customers!

5 star reviews consistently can’t be wrong, and they definitely were not. Jim and his crew are superstars when it comes to securing your home or business. We had some really old equipment that they were able to get working, and get us all taken care of code wise for the city. These guys are absolute top notch, I would recommend them to any other business owners looking for a professional, extremely knowledgeable and fast turnaround company.

I found Alarm Central on Unilocal,and I am extremely pleased with them regarding my recent installation. When I initially contacted them, they sent me back a detailed bid that was at a very reasonable cost. I initially walked through the bid with Dick, and then when I decided to move forward, I met with Jim, and he walked me through the options again. I wanted to get my alarm installed before we left for vacation, and Jim was able to accomodate me on short notice. Marco, the system installer did a great job. He is a professional; very competent, throrough, and friendly. He has also been very helpful with making a few adjustments to our system. Lastly, when we accidentally set off the alarm on our first use, the Alarm Central staff was very responsive and service-​oriented helping to resolve the problem.

Got highly recommended to them from our neighbors. They installed our alarm system quickly, professionally and gave us a great deal! They also had the best service and rates out there by far. Also Jim has done awesome at recommending our business all over the place, going over and beyond for us which was definitely an added perk to a new business just starting. Appreciate them and their service, they always get back to us immediately whenever we need something or have questions, way better than the other 2 big competitors we interviewed. Will use them again for sure in the future, should we need another alarm system for home or business.

These guys are great. Very courteous and super friendly.
They installed our stores alarm system and also put in our phone lines and jacks. The price was very reasonable and they gave us a Unilocal discount.
Jim I believe is the owner and he come out while the guys worked on the project. There was a problem a few days after with one of the sensors and they immediately came out and fixed it…

Alarm central has provided us years of fantastic service, maintenance and accurate billing. They have also installed our central vacuum system and maintained the components and provided all the necessary supplies. They recently installed our surround sound entertainment system. Which included speakers in three rooms with volume controls and two several outdoor speakers with controls. We are very pleased with the product they sell and the quality of installations. This is one of the few companies left that truly cares about customer service. We would recommend them to anybody.