Eye Contact Optometry

Dr Kim is by far the best optometrist I’ve ever encountered! He’s knowledgeable, personable, and super sweet, but his staff on the other hand… Not so much. The ladies there were rude and unprofessional. They had attitudes and didn’t seem to want to help you. After all was done, I was told that my glasses would be ready in 7 business days, I received mine 3 weeks later… They do not inform you when order was delayed or had issues nor do they call to update you on the status. Also, I was told that they would email my prescription, which I also had to ask 3 times to finally get. I really wanted this place to work out because the doctor was so great, but will not be returning due to the bad customer service.

So glad my sister and I came here. From the start, the staff were very nice and welcoming. I didn’t get her name but the assistant was super friendly and helped me to the exam room once I took my contacts out because honestly I could’ve walked into the bathroom with my wonderful eyesight. Dr. Kim was amazing! He actually explains everything to you and patiently answers any questions you might have. Such a great experience and we’ll be back again!

Needed to a new contact prescription, so I purchased a groupon deal. Dr. Kim is one of the kindest doctors I have ever encountered.
I was questionable on my new prescription so I returned and he was gladly able to see me to make sure.
I enjoy helping small businesses.

Scheduled an appt for my hubbys contact lens exam last year and he said the place was «good» so I decided to schedule him again here this year. Boy was I surprised! «Good» does not cut it! This place is great! The staff is friendly, the place is clean but as a medical professional, you always are critical of the doctor’s care. Dr Kim is extremely kind, professional and knowledgeable. He took his time to answer all our questions and was even chatty with our toddler. The kids and i are not quite due for our eye exams yet but i know who my new eye doctor will be! Goodbye costco… Totally pleased with my visit and look forward to continuing doing business here.

Great experience. They honored their Groupon Rate of $ 59 which was much less than any other place I could go to with my VSP insurance. Its such a pain to get an exam every year when you have been wearing contacts as long as I have… but Eye Contact made it a dream! i was running late for my appointment but the doctor stayed late and saw me which was nice as a I was desperate. I then got a more accurate diagnosis for my eye concerns then I have had in years of going to target optical — and he recoed a new lens for me which is working out great. when i went to order today, i quickly got my prescription when I requested by phone but then had to call back to order their lenses as their prices were so much lower and also they take VSP so in fact… my lenses were totally covered! 1800contacts did not appear to take the VSP. All in all feeling lucky to have found this place! Oh and the eye exam was inspirational as the doctor gave me his philosophy on life and having a stress free life for good eye health. did i mention this was on a Saturday? when i was late and eating into his personal time? yep.

I purchased a Groupon deal for a contact lens exam with the glaucoma check. The optometrist is nice and informative. I have very high astigmatism and he told me that I can try some other contact lenses that weren’t my full prescription but still for high astigmatism. I feel this can help me save some money since my normal contact lenses are very expensive.
I feel like after the Groupon deal, they stopped caring about providing good customer service. The receptionists at the front are very rude and have poor customer service skills. Every time I would call, it seemed the optometrist was not there or the office was closed. I would call to try to make an appointment to come in for a lens fitting and one of the receptionists would tell me that the optometrist isn’t working that day or on a trip to China for a week! FYI the office is closed Wednesdays and the optometrist isn’t at the Irvine office on Mondays and Fridays. When I would ask to go to the Mission Viejo office, the receptionist told me I couldn’t do that.
I also had questions regarding the safety of the contacts that they gave me to try since they weren’t my full prescription. I am scared they might ruin my eyesight. I had told the receptionists to ask the optometrist since he was never available. No one ever got back to me so I had to call back to finally get an answer. I wanted both prescriptions just in case since I was going to be moving in a week. The office told me I could only get the prescription for the first contact I tried which weren’t even my full prescription. They told me I couldn’t get the prescription for my actual full astigmatism since I didn’t do the contact lenses fitting for that. They wanted to charge me another $ 10 fitting fee. I didn’t want to do that since it took forever for the first pair of contact lenses to be shipped to the office for me to try. It was frustrating dealing with the staff.

When I first went to Eye Contact Optometry, it was because it was close to where I lived. The service I received was from an experienced professional who was also very caring, patient and kind. The office and doctor was equipped with great up-​to-​date tools for the trade. Dr Kim was also an expert at using the tools. The office was clean and welcoming. I had all my questions answered without feeling rushed.
I recently moved about 25 minutes away but still very happy to make the drive and use Eye Contact Optometry and Dr. Kim’s services for my entire family. He’s definitely my optometrist of choice. Thank you Dr. Kim!

5 STARS FOR DR. KIM HIMSELF. Very friendly and patient, will strike up conversation with you; probably my favorite optometrist out of all the ones I’ve seen.
His staff is where things fall short. The younger lady is very nice. The older one seems to have a bit of an attitude. However one or both are irresponsible when it comes to management.
After getting my first pair of trial contacts (Acuvue), I decided that they weren’t for me and called in to get another contacts lens fitting (AirOptix). I needed Air Optix Aqua for right eye and Air Optix Astigmatism for left eye. The staff verified that they do have Air Optix brand available, and scheduled a fitting appointment for me. When I got there, Dr. Kim told me that they didn’t actually have the Air Optix Astigmastism in my prescription for left eye– they would have to order it by mail. This is something the staff should have checked beforehand to make sure that the Air Optix was available in my prescription BEFORE scheduling a fitting. I made the 20-​mile back and forth trip for nothing.
I came in a few days later when the Air Optix arrived at their office. Turns out that they only ordered one eye’s prescription for me while forgetting the other eye (what it looked like to me). Staff handed me the Air Optix Astig ordered for my left eye. I had to ask: what about my right eye trial lens? She thought I received the right eye trial lens on the previous visit, when I didn’t. She went back and forth from two storages looking slightly worried. Finally she emerged with Acuvue Oasys for my right eye. But they can’t possibly prescribe me Air Optix Aqua without trial lens right? So I had to ask for that instead. She finally found the Air Optix aqua and I was good to go.
A week later I emailed them to get the updated prescription. A week and a half later, still no response so I sent a reminder email. Staff called me to apologize and say that prescription would be emailed to me that day. They still didn’t email it out. until finally I went in office to personally retrieve it. There is also a tiny error on the prescription (base curve for Air Optix Astig was typed as 8.60 when it should actually be 8.70). Hopefully this will not be an issue when purchasing contacts.
All of the above already shows poor management, which is a poor reflection of Dr. Kim’s abilities. But the absolute worst thing, which I discovered today as I was ordering contacts, is that the Air Optix Aqua staff retrieved from their supplies… is MORE THAN TWO MONTHS PAST EXPIRATION DATE. Makes me wonder if my first Acuvue trial lens were also expired since I didn’t get to see the expiration dates. Probably not a big deal using recently expired contacts, but definitely not the standards would expect from an optometry office. If this was surgery, I’d be long gone due to the staff’s irresponsibility.
Overall, I’d still recommend this office because Dr. Kim is great and they do offer great deals (check groupon!!!), just be careful when dealing with the staff (CHECK THEIR WORK!!!)

Had a great experience with Dr. Kim and the whole staff. Tried them out due to a Groupon deal and very glad I did. Dr Kim had me try a different type of contact lens than I’ve previously used before that are amazing. Turns out I should have been with this type of lens a long time ago due to excessively dry eyes but no other eye doc thought to recommend them. Great customer service from front desk staff also. They are a little hard to find if using google maps so allow extra time on first visit.

This is hands down my favorite optometrist. Everyone was so sweet and helpful. I will definitely be returning here

there’s few things i love more than a great deal for high quality services/​products. i got a groupon for a contact lens exam + full eye exam (glaucoma check included) for only $ 39! my entire experience here was great — i was able to call and make an appointment with ease and was happy to hear they were open on saturdays as well.
the place was a little hard to locate since there’s several business complexes on the street, but i think it was a plaza one or two over from the $ 3 theater plaza.
was personable and thorough. he explained everything about my eyes and made it easy to understand. his staff were also very friendly. i never felt rushed or pressured to buy anything like you might find at other optometrist offices.
the entire experience was easy breezy and painless in every way. if you wear acuvue oasys, i recommend just buying from here because some contact lens companies pretty much agreed to fixed prices for several contacts brands (including that one), so even costco won’t give you lower prices (i checked). i know contacts can see to add up, but a year supply comes out to probably as much as your gym membership… and though i’m a huge supporter of finding deals, don’t cheap out on your eyes.

Contact prescription only for $ 39… Nobody beat their price! Last time I went to Costco and had to pay $ 89 for the prescription.

Been ordering my contact lenses from here for over 7 years now.
I’ve also bought a pair of eye-​glasses early last year.
Overall, the service is good. Staff is friendly. Nice follow up system via email or text, depending on what is most convenient for you.
Re the eye doctors — they recently brought on another optician, so two total– Dr. Kim and Dr. Lim

Thanks to a close friend, she suggested this place to me for a new optometrist for the family. The eye care office assistance is very attentive and nice. The Staff there was very helpful with options for glasses and also the time they correctly schedule you according to your visit. They run their appts on time and I always leave there happy with their customer service. I am a ortho-​k client and I started the therapy ½/​15 and I’m already seeing results. The explanation of the treatment was with excellent overview and training. THANK YOU Dr. Kim.

I highly recommend this place! My overall experience with this office was great and what I had hoped for. They have clean and sanitary practices and explain everything well so that the patient understands the necessary steps. Dr. Se Lim was very helpful, thorough, and empathetic so I absolutely trust her judgment. The Optometrist that I had seen before her (a completely different office) had prescribed me the wrong measurements for astigmatism and Dr. Lim was able to detect and correct this. I’m so grateful for her work ethic and professionalism!

Love this eye care office. Dr Lim is a very nice lady, gentle and explained everything to me. I have been to other eye doctors in the past but I absolutely noticed the difference of this office from other ones I’ve had in the past.
Not only will I go back but will definitely recommend to others.

The 5 stars is mostly for the doctor, and nothing else. I was due for a contact lens prescription, and I seriously loved the doctor. Dr. Kim is friendly and very informative! Loved the fact that he explains everything and truly cares about the patients!
While I was there, I wanted to get my glasses tightened and cleaned, but didn’t get a chance to… there was only a front desk lady helping people sign in, while there was no optometrist technician. and usually I get a free small contact lenses solution when I visit, but I didn’t get one… And somehow I feel the front desk isn’t very efficient… I can’t put my finger on it, but maybe it’s her energy that she brings in… but oh well, Dr. Kim makes up for it! I would definitely come back again!

So I came here off group in because I really needed a contact prescription. I’m saw dr kim and he was fantastic very personable and nice. Clean facility and great staff. They tightened my old glasses free of charge for me when I went to pick up my contacts.
The only downside was the price. It’s 95 dollars for one box and two boxes will last you 3 months if you do the 1 a days like I do. I asked if I buy in bulk will I get a discount and he says oh yeah I’ll give you a great discount. Lets do the math: the total for a year would be 8 boxes times 95 equals 760. Okayyyy lets see the discount he will give 40 dollars. That’s literally like 5%
So I would rather just take my prescription and go to Costco and buy the contacts for a reasonable price but then they charge you $ 25 for your prescription if you don’t order.
Kinda seems like a money sucking hole here.

Nari, the receptionist, is the most friendly receptionist ever!
She will work with your schedule and get you the best contacts or classes for you!
Very good prices compared to other Irvine businesses
Dr. Kim is very experienced and knows what he is doing
Gave me a spot on prescription
They always have Groupons so check them out! 39.99 for a contact exam

I just moved to Orange County and was looking for a new optometrist. I found a Groupon for this place and decided to risk the randomness.
I’m glad I did! The eye exam was much more comprehensive than the one I was used to back East. I’ve seen Dr. Kim and Lim, and they both were very knowledgeable and helpful with my contact lens fitting. I was given trial lenses and came back for multiple check ups (at my insistence and theirs).
I ended up with a lens that worked for me and I couldn’t be happier!
Good people, very professional and a very nice office. I thought they might push a certain manufacturer on me, but they let me try out several lenses. And when it came down to purchasing the contacts, they gave me the prescription and I was on my way to Costco!
I give them an A+++