O’Reilly Auto Parts

Rude customer service from JAMES. never going back here again. Knowledgeable guy, but horrible at selling products. He’s rude, and expects everyone to know all about cars, well you should work for a place that retails only to auto body shops!

Great experience at this store today. Came in to buy a battery and was greeted promptly by Junho. He rang me up and then installed the new battery within 10 minutes. He went above and beyond and cleaned both terminals thoroughly that were pretty corroded. Fast, friendly and quality service!

We came in for a car battery. Kiyoshi was incredibly helpful and funny. He gave us some helpful advice and even offered to put in the battery for us. He also walked us to the parking lot and helped us carry the battery (which was definitely not needed but incredibly nice!)
We will definitely be coming back again!

Yesterday (⁴⁄₃₀) «Carlos» put a battery in my 2010 Honda Pilot. He was polite and very efficient. He explained things to me– I don’t know much about cars. He was also polite and patient with my active 3 year old son and disabled friend. Job well done!

Best experience with any auto parts store ever. I’m a car rookie, I’ve literally never changed my own oil. But I was researching this car I was looking at purchasing. I stopped by the store to pick up a socket wrench and ask some questions, but was blown away by the service I received from the gentleman name Kiyoshi. He spent 30+ minutes helping me with vehicle diagnostics and taking apart a piece of the car so we could look at a trouble area with these particular vehicles… Kiyoshi directed me to the amazing rental program where you can literally borrow tools for free!
I spent 15 $ on a silly socket wrench and got all this service, and professional help, advice and knowledge for free. Blown away. thank you O’riley’s for your amazing staff and service

Great place to get parts very helpful, didn’t have what i needed they went out of there way to help, the manager was so focused on helping me as a customer and made sure i left with the information i needed to get my car fixed.

I’ve been to this location several times and each time I have been greeted and assisted with very friendly and knowledgeable staff. I needed help on a back seat cover this time and Kyoshi was very helpful in not only choosing the correct size and fit, but with taking the time to help me install it. Thank you Kyoshi!

I was driving on the freeway when I was pulled over by California Highway Patrol and I was really confused cause I wasn’t speeding. Usually that’s the reason! After giving him my drivers licenses, insurance and registration, I asked the officer what was wrong and he told me I was driving safety within speed limit and signaling. I was like… okay??? Then he asked if I knew one of my brake lights were out… I honestly had no clue!!! So yeah, that’s the story of how I got my Fix-​It ticket.
The following Monday after work I went straight to O Reilly Auto Parts after work, but I had no clue what to buy. I actually wasn’t even sure WHICH brake light I had to replace. Luckily for me James went above and beyond in service and really helped me with my confusion.
We walked to my car and then he had me turn on the engine so test out my brake lights. Not only that but he checked all of my other lights while he was there: brakes, left signal, right signal, reverse… etc. After we established it was the left side brake light, he actually took it out to make sure that I buy the correct bulb. For $ 7.49 it came in a pack of two small bulbs and James came back out after ringing me up to put the light in for me. He had me test it and everything before putting all the screws back in!
Definitely 5 star for service! James was beyond helpful towards my situation and now all I have to do is get my corrections written off to maintain my happy happy driving records :)

There is a person that work here that has a bad attitude. I did not get his name as I’m looking for parts but he is rude to talk to on the phone. I agree with Mike R. That management should evaluate their employees costumer service. The store is great but this guy is bad for their business.

This place had amazing customer service! Kyle was very knowledgable and helped us with removal of stuck windshield wipers (which was a big pain) and installation! He made the process very easy and we were in and out of there real quick. ⁵⁄₅!

We broke our wiper blade in a rare So Cal rain storm. James found replacement blades AND offered to install them for us. Recommend highly

Young kid by the name of Alexander was no help at all!
I called earlier in the week and spoke to someone who actually knew about my question. Note to self; get the persons name next time. Not all employees employed by auto part store actually know cars!

Sales people here have a bad attitude. Very rude on the phone and smug attitude in person. I suggest management should do a secret customer call to hear for themselves.

Very pleasant experience. Walked in, was greeted immediately, and walked out in less than 5 min. Nolan was very nice knowledgable. Thanks Nolan!

Arrived first thing in the morning, day after Christmas, to buy some snow cables for my Saturn Vue and Assistant Manager Mike was extremely helpful, patient and knowledgeable. I was concerned about the type of chain or cable my car required as I am planning a trip to the mountains (first time) and was offered the right suggestion for my situation. Extremely nice and very courteous. I am very glad there is an O’Reilly in Irvine and that the staff is attention to their customers. This was not my first visit but given the quality of service I received I had to pass on the good word!

I had to get a new car battery the other day and this spot is the closet place to find a car battery in my area. Unless you want to go to WalMart… which I don’t. The customer service is great here and the place is well organized, clean. They also have the technology for the customer to look up their parts needs… you aren’t sitting there flipping through a HUGE book like at Pep-​Boys.

First off Jason is the man. Knowledgeable, professional and helpful. The ultimate employee if I’ve ever seen one. So, I have a 2005 Toyota Prius and I needed help with the battery. They’re not a typical battery replacement but Jason not only helped when he could have told me to just take the battery and go to a mechanic but took the time to help replacing it. People like him are what good businesses are built on. Already loved this place before… Kudos to O’Reilly and its staff.

+ One of very few auto parts stores in the area
+ Good prices
+ Friendly staff (always proactive with asking if I need assistance)
I’m glad that O’Reilly’s is somewhat close to me. There really isn’t any other auto parts store (like Autozone) in the area that I know of so this is my only choice if I need something quickly vs. buying online.
Prices here seem to be a tiny bit lower than Autozone (at least for oil and tire snow cables). They also had things in stock when other auto parts stores did not.
Through no fault of the store, I do wish the vendor who makes the oil change catch bins/​containers has a better quality control. I have purchased 2 over the years and the screw cap breaks every single time (often within 1 or 2 uses). I have since capped it with a piece of plastic and zip tie.
Quality of the tools isn’t the best of course, so don’t expect MacTools/​Craftsman/​Matco quality when you’re shopping here. It is great if you’re in a bind and need a 10 mm socket or you need a «disposable» ratchet as a spare.

Came here looking for lug nuts for my car. The service was slow and the cashier took forever but she was very helpful. I couldn’t find the ones I saw on their website so I had to settle for an alternative set instead. Plenty of parking in the front but the store was in a maze of a complex and it took me a while to locate.

So I was watching the Kobe’s Muse documentary (yeah I’m giving Kobe the plug, it was a good doc), when Kevin T. hits me up and says lets roll to O’Reilly’s to pick up some lug nuts for his girl. I think there was a closer one by the crib but I’ve had bad experiences there so we tried the Irvine one. We went into the plaza and it was like a damn maze, but ultimately found the store. I gotta say the store is a lot bigger than I had anticipated but everything was as organized as can be. They had a lot of people working and everyone was willing to help so pluses there. It was a shame they didn’t have the lug nuts we were looking for in stock but we made due with another set (hopefully they fit).
PS clean store
PPS plenty of parking in front