Paycom Payroll Services

Have I experienced better? I can’t say that exactly as this is the only payroll system I know, but I will tell you I have definitely experienced better customer service elsewhere. Their reporting system oftentimes has glitches and it takes forever to get someone to respond to emails and every time you call them, they say they’ll get right back and never do. We’ve had one issue with one report that we’ve been waiting on them to fix for close to 3 weeks now. With something as time-​sensitive as payroll, that is unacceptable. I give the 2 stars because at least the time clock works.

No follow up always having to resend or call. Never feel like issues get resolved. I have worked with other companies and this by far the one I would never recommend.

As Im currently using Paycom so I do have first hand experience and it is not a complete payroll service provider, their timeclocks are constantly going down and their website is not as up to date and professional as I have had with ADP, i don’t feel safe knowing they are doing my payroll so I will be terminating and going back to ADP, thanks

This company is a total joke. No back office or customer service. They bring in customers with low $ promises and then charge later for everything you actually need, — that you thought was included. I’m a small business owner and we used Paycom for a couple of years… can’t believe it was that long (!). It was the worst business I’ve ever been associated with.
They made a ton of filing and calculation mistakes along the way. Took time with IRS and state, etc, and when they were asked to get things fixed, they charged extra fees… to fix THEIR mistakes (!). They are rude and incompetent. Please for the health of your business… stay away.

I love Paycom! My company recently switched to another payroll provider as they offered a «better rate» and we are miserable with this other company.
Paycom by far has the BEST customer service I have come across. Anytime I had a question someone was always on the phone immediately there to help, or they respond to emails right away.
Their software is so user friendly, it is amazing. Their custom report writer was very useful in auditing how much we were spending in payroll on certain projects and just overall it was easy to figure out how to do things I wasn’t sure how to do. Our employees would clock in and out from the field on their cell phones and the only thing that could make life easier for our employees would be if Paycom had an App to clock in and out of.
My company does a lot of public works projects and they have a department code feature that allows you to enter as many different pay rates as you need on a per project/​per employee basis. This made payroll so convenient and took away having to do any manual entries.
I have now worked with two other payroll companies and Paycom is by far the best payroll provider I have ever worked with. I can not recommend Paycom enough to anyone searching for a payroll provider!

Our company switched from Paylocity to Paycom recently thank God. I HATED Paylocity. Paycom is easier to login, more intuitive system all around. We have had no days where the system has «been down» either like we had all the time with Paylocity. I like all the access to other things too like pay stubs, tax exemptions, VAC & sick time you have accrued etc. etc. All the info. I could ever need from payroll is there for me to blouse through anytime.