Reflection

I bought a pair of beautiful pair of boots and i didnt check the left boot but both boots were for right feet only. I was soo upset, i get a new pair to exchange for the other pair of boots and there is an uncomfortable bump in the left shoe. And the right shoe’s arch is too high. Probably never shoppin here again. Their deals are great though, but not worth if im gonna have to buy uncomfortable shoes all the time. :/

I come here all the time to pick up outfit specific shoes since they have SUCHHHH great deals and prices! The girls have ALWAYS been super helpful and sweet, but I came in both last week and just now, and am just absolutely baffled about how I have been treated by this blonde girl. I don’t know her name, but she has been absolutely nasty to me each time. I think that they should re evaluate their team, because it’s treatment like that which will end up turning many loyal customers like myself away. I just wanted to grab some sandals for the beach, not have someones attitude ruin my day. I still love your shoes! But look at your employees, please!

I Have been into this store several times to look at shoes and each time No one ever asks if I need help with sizes. I went in last time with a friend and the staff asked her if she was finding everything okay but never acknowledged me. Very poor customer service!

I absolutely love reflection! But dang! This is the only store with the worse nasty attitude I’ve ever been too! I go in and there’s couple people trying on shoes, I see no more than one staff, which she happened to be by the cash register! She and I made eye contact while she was putting some shoes back in the box, so she gives me the nastiest look, and she’s like ‚“yeah?” Oh hell no! So I kept myself calm (but was super mad) and I say if she has a shoe size available… she looks at me all annoyed and grabs the shoe and says, «let me see!» «Nope, 7 is all we have!»
OMG!!! I wanted to throw that damn heel at her face!
She was extremelllyyyyyyyyy rude rude rude!!!
Didn’t get her name, but had blonde hair!
If you’re reading this, DROP YOUR ATTITUDE!!!
Anywho…

Zero stars. Cheap shoes gets you cheap service. Never taking a chance at one of these cheap shoe stores again.

OK FIRST OFF THIS FUCKING STORE DOES NOT EVEN DESERVE 1 STAR. And this is why: I came to this store to by graduation shoes really late at night and had to wait for forever because the workers are literally so slow. Once I FINALLY got my size I wasn’t too sure about it. I bought the shoes with the promise that I could return the shoes for a FULL CASH REFUND ANYTIME THIS SUMMER. With this promise I left the store. I ended up not wearing the shoes to graduation so today I went to go return them. When I went in to return them the bitchy little Asian manager told me that I could not return them for anything but store credit for the shit store. Obviously I don’t want anything to do with this store again so the money is basically down the drain. The fact that o was promised I could return the shoes anytime this summer and now my bank account is missing $ 30 is fucking ridiculous. Please inform your customers that you MUST RETURN IN 7 days NOT ANYTIME THIS SUMMEE. False presumptions are NO WAY to run a business.

Love this store, always such good deals, usually buy one get one half off. Its dangerous! Only downside is it can get quite busy and sometimes there is only one or two girls working. Not too upset about it though! Highly recommend.

Their online site is HORRIBLE. I ordered a pair of shoes online in May, but I got the wrong size so I needed to return them. Since I noticed my ordered hasn’t shipped I tried to call them and when I did to cancel the order they said «Sorry your order just shipped». Then after I hung up the phone I received a confirmation e-​mail. In reality it hadn’t shipped yet, but since I needed to cancel the order I feel like they sped along the process and it was too late. Since I don’t live in Irvine I had to mail them back. I never opened the box to the shoes or wore the product, and I mailed them back the day I received them. Almost 3 months later and I had STILL not received my refund of $ 60. I had sent at least 15 e-​mails, and tried calling numerous times. Every time I called the store I was told the manager wasn’t in and that they would call me back. I had never received a call back from anyone. I tried calling their phone number this past week and it was ALWAYS out of service! After contacting Amazon they told me that there was nothing they could do since the payment was to the company. Finally last night I was fed up with this whole situation. 3 months and I STILL don’t have my refund when the store confirmed they received the product? It’s absolutely ridiculous. I sent an e-​mail explaining that if I had to take off work to drive to Irvine to get my refund I would NOT be happy. Within an hour I got a response saying that I received my refund. I will never shop with this company again.

I usually come here to get my shoes since they’re cheap and nice but today I went there with my mom and sister, to splurge on new shoes, and this Asian worker who looked like she was in her twenties was just downright rude. she even rolled her eyes at us when we asked her to get different shoes sizes like WHY IN THE HELL ARE YOU WORKING THERE. I don’t think I’m gonna come back, I’d rather get my shoes some place else where customer service is actually nice

i love this store! i always come here for shoes! and i get pretty good customer service too so i dont what other reviews are talking about, i mean the girls can look a little bored at time but they are always super nice! always ask me if i need help no matter how packed it is! will keep coming here for sure! large variety of shoes for any occasion! love love love their shoes. and awesome prices too

Speaking from experience, I know customer service is a tough job and you have to smile even when you’re having a bad day, but my god was the Asian girl «helping» us that day a b*tch. My mom and I walked in looking to drop some serious cash on shoes. We barely stepped foot in the store, but the mood was just downright horrible. We were the only customers, but the girl didn’t even smile or acknowledge us until I asked her for a pair of shoes in my size. My mom then went on to ask her for the price on one of the shoes that she liked and the girl was downright rude. She acted like we were in her way and didn’t want our business even though we were the only ones. If it weren’t for the other employees that came in a little later, then we would have left. She made us feel so unwelcome. The only smile that she gave us was when she packaged our shoes and even then you can tell it was forced.

This review is for Shawn (store manager) and the website customer service. I received shoes bought online from a friend for xmas and realized that it didnt fit and I didnt like it as much as i thought so i asked my kind friend who bought it for me to return it. Long story short… they gave us the run around making excuses that the manager in charge was on vacation and will not be able to help us return the shoes and this was within the 30 day return policy. The 800 number was not helpful at all and very rude. Finally, my friend submitted 2 complaints via email and got a response with a phone number, but at this point it was past the 30 day return policy. So from then on I took over and called the 800 number and Shawn was not understanding at all! stating that he could not return my shoes because i passed the 30 day return policy and i’d have to ship the shoes back myself in order to get a store credit and in addition he was super rude to me! Mind you these shoes were $ 50 not including s&h!
I completely understand store policies, but we tried to return the shoes within 30 days per policy, but they were not helpful at all and considering all the inconvenience this business has caused me just to return a pair of shoes, i think the least they can do for me is just give us our money! So not taking no for an answer, I called Tom his superior, but not responsible for online orders and he told me he would take care of the issue and return my money and have Shawn send me a packing slip to return the shoes. He was super nice and respectful. However, after numerous follow ups, he has now ignored my phone call too and yet again my problem is not resolved!
I just want to say I never write bad reviews about businesses and I hardly have time to write reviews at all, but for this one I am so disappointed and need to let customers know that this business deserves less than a 1 star!!! TERRIBLE customer service and absolutely DISHONEST people. A company that owns multiple businesses throughout northern and southern california cant return phone calls, cant return shoes promptly, and cant even return $ 50 dollars? That’s just plain sad! So to end my long story… Reflection, im not reviewing you for $ 50, but it’s the principle! I really hope you dont treat all your other customers this way!

Reflection is a little shoe store that carries trendy shoe styles for a low price ($ 20 to $ 35). The stock changes weekly, which means they always have a wide variety to chose from. Because the store is small, you always get helped right away. They also have a great sale section of shoes costing as low as $ 10.