The Cleaners and Tailoring

These guys are terrible when it comes to service as a UPS pick up service. They treat you like a criminal when it comes to picking up a package and even if the name is slightly different than your own, they won’t let you pick up the package. I went to pick up a package for my dad, and they gave me crap because of the name difference.

SO EXPENSIVE!!!
I had 2 items that needed very small seam repairs– $ 22!!!
No one quoted me at drop off, I assumed maybe $ 10 total. Nope. Double. Cost me more than the items themselves. I commented about the really high price– stoic the worker offered no sympathy just said that’s what alterations cost. I let her know this in no way was an alteration but a small rip repair. Very unhappy & will not be back. Ugh.

This company offers a pick-​up/​drop-​off service for my company. They swear by a 2-​day turn around time, and I have used them several times and I have never seen that been accurate (even when I dropped my clothes off at 8 am). The customer service is terrible, and incredibly rude, every time I have had to speak to the manager there. I would avoid using these services, and if they reach out to your business to offer pick-​up/​drop-​off services, please decline and look elsewhere. I wish I read the Unilocal reviews before using their services.
I looked at the reviews for the service at our company, and all negative feedback points back to the customer service of the manager, Karen.

How are they in business?
I went in to pick up a UPS package as they are now some access point — there was nobody there — waited a few minutes before walking back out door so bell would ring again… finally a snotty clerk shuffled out (I obviously interrupted either her nap or afternoon tv) — she was rude and obnoxious…
I made the mistake of asking about dry cleaning rates and turnaround time — as she was mumbling I told her to forget it — I’d rather drop my clothes off for a homeless guy to clean!
My next complaint will be to UPS to see if they’ve actually vetted this location…

I really struggled with according this one star
This cleaner is outrageously expensive. In addition my two jackets were returned misshapen. Be most reticent about handing your clothes in to this cleaner

Ive been to dry cleaners all over the place and this particular cleaners has the worst customer service i have ever experienced. What is do hard about being polite and greeting patrons with a smile? This is a service business with multiple other options at cheaper prices. Ive visited this cleaners 4 times now and today will be my last.

After giving multiple try to this dry cleaner place, I have to say don’t waste your money. The dry cleaning service is unfortunately below mediocre standard, pretty sure at home dry cleaning tools would give you better results than this place. The crew is not helpful and make it very difficult to redeem your points. Why would I ever go back?

How is this company on Unilocal?The worst rating a company can possibly have on Unilocal is one star. This place deserves negative stars, and honestly they also deserve to be taken to court and driven out of business.
I tried this place 5 months ago, despite the reviews I gave them a chance bc of their convenient location. I dry clean at least 200 $/​month. Mainly designer suits such as Boss/​Zegna/​YSL/​Dolce/​Armani to name a few. I got my first batch back with a stain on my favorite shirt and my favorite pants had shrunk! I knew the pants definitely shrunk because the other pants in the batch were a tad big on me and now fit me snug.
We called and explained what happened, they said to bring it back (this was several months ago) and that Patrick one of the owners would be in touch. After continuous weekly follow ups. Karen decided to speak with us yesterday! I was finally relieved it would be getting taken care of. NOPE. They took no accountability on what happened, she proceeded to tell me the stain was on there and the pants must’ve been washed! Who washes high end Italian suiting?
After being blamed for their mistake, she put me on hold for 15 minutes, Karen comes back and Says «I have to hang up with you, because I need to make a phone call».
Extremely rude, dishonest, disrespectful. NEVER AGAIN. Need customer service training really badly.

Very bad customer service. The staff including the owner all have a very bad attitude. The owner was yelling at me on the phone and kept cutting me off. They messed up my blouse and she is the one being rude to me on the phone? This is the second time I’m having an issue with them so NO MORE… If only I could give them a zero star, I wouldn’t hesitate. Do yourselves a favor people find another cleaner… believe me.

I’m writing this review because I just left this place. I brought in a wool ¾ length coat for dry cleaning and 2 dress shirts to launder press and starch on Wednesday and was told they’d be ready on Friday by 5. Perfect because I have a wedding on Saturday. So I leave happy. Fast forward to Friday at 3pm and I go to check to see maybe if I can pick my stuff up while I’m out. They proceed to tell me that I can’t get my shirts to me until Monday because the collars had really dark stains that needed to soak for a whole day and that the heavy starch will take too much time. You tell me this 2 hours before I pick my stuff up? We’re you going to wait to tell me? Not only that but why was this not brought up to me when I dropped my shirts off?
I ask for my shirts back and, surprise surprise, they haven’t even been touched!!!
They are very overpriced and apparently just lazy. I’m sorry that I didn’t check the previous reviews on here. Their rating is obviously well deserved!

I would not recommend this place to anyone. They lost my shirt and could not take responsibility. The lady in the front lied to me on what my order was just so it wouldn’t look like they lost it, but they did. So don’t come here if you’re looking for good honest service.

One of the sweaters I brought here got shrunken afterwards. The customer service is minimal and there is never anyone at the counter. It just doesn’t seem like they are even making an effort.

Been going here for years and always end up standing around at an empty counter waiting to be helped. I recently asked why there’s never anyone at the counter and the worker said «Its always like that but if you don’t like it go someplace else.»
Sheesh.
On a different occasion I came 5 minutes before closing to drop off my clothes. When the two workers saw me walking to the door, they quickly locked the door in my face, and told me (through the door) to come back tomorrow!
After putting up with their horrible customer service for years, that was the last straw. I have not returned.

This place is a rip off and the only way to apply your discount card ever is if it’s a full moon on a Tuesday between 1:00 — 1:03. Do yourself a favor and find another cleaner. Seriously the service they are offering is not that special. They have lost pants and given things back with stains that weren’t previously there. The gals at the registers could care less. Moving on!

Unfortunately, unlike other customers, I had no choice when using this facility because I went there to pick up a ups package… I’m glad I realized what horrible reviews this place got and what terrible customer service they provider prior to considering taking my dry cleaning there.
I showed up today five minutes to five (the sign on the door says they close at five) with a baby in tow in hopes of getting a package that ups left there for me. When I got there the place was closed, the doors were locked, the lights were off, and a girl inside was counting the money. Since they weren’t supposed to be closed I made a point of checking the time on my phone and pointing to the sign that said five. The response I got from the girl inside was a finger across the throat… Normally I would take that to mean «I’m going to kill you» but I guess she meant she wasn’t going to help me. I showed her my package slip on hopes that she would realize I was there for a quick visit that doesn’t require the cash register but she continued to pretend to slit her throat so I left.
Unfortunately I will be out of town for a funeral and if you can’t pick up your package in 7 days it gets returned to the sender. I’m certain an establishment with this level of customer service won’t be open on Christmas Eve so my package will be sent back right before Christmas. Now I guess I will have to deal with the manager tomorrow who sounds just as unhelpful as the rest of the staff from the reviews I read… Hope nobody else has to deal with these horrible people!

Were do I began with this place I worked for Karen and pratrick for about a month and let me tell u guys it was hell dealing with the rude girl that work up front expect 1 Alondra really cool chick anyhow I was told by pratick they no longer needed me due to no bisness I was laid of from one day to another I was really upset cuz I’m a single mom and of course I need the money… they handed me my check my hours were wrong they own me money and refuse to pay me they are so unprofessional and to top it off you guys should see how they treat ur clothes plz msg if u guys want their personal info if they ain’t answering ur claim I’ll gladly give it to you guys

WORST BUSINESS IN THE WOODBURY TOWN CENTER.
Dear Karen (manager),
You have the worst business in the Woodbury town center. I have forced myself to come to your business time after time purely out of convenience– but no more. I will not give your dry cleaning business another cent. My last experience was the straw.
I dropped off 3 pants on ⁸⁄₂₈. My receipt indicated they would be ready ⁸⁄₃₁ @ 5pm.
I came in ⁹⁄₉ and the girl behind the counter said they wouldn’t be ready until after 5pm. Then she said, «actually they won’t be ready until tomorrow after 5pm.»
The next day I called the number on the receipt that refers to «100% satisfaction.» The only response I got was being told that my pants were ready. There was no concern with my satisfaction.
I came in ⁹⁄₁₂ to pick up my pants and expressed my dissatisfaction and asked for the bill to be discounted. Seemed fair to me since your business did not come through as promised.
Nope. Again no one cared. All I got was a «sorry, you can pick up your clothes on Monday and talk to my manager — Karen — then.»
I wish I could continue to wait so that I could talk to you in person, but I need my pants and I cannot dedicate time to coming in on a Monday.
I wish I could give your business zero stars. I have had several under par experiences here but the convenience of your location has kept me a customer. No longer.
Now I am forced to go out of my way to find a dry cleaner that doesn’t completely suck. Thank you for making my life more difficult.
I wish I could continue to support your local business but our community would be better off without this place.

I would have given this place 1 star except they were willing to do overnight service to launder shirts. Now I know why.
What I got back was a rip in my sleeve with one shirt and the other shirt has piling on it. To top it off I was charge $ 4.95 because one of the shorts had to be ‘hand-​press’. When I inquired about this, the employee says that it’s usually when one of the shirts has double pockets. I don’t own any shirts with doubles pockets and in fact, both shorts had no pockets. As for the rip, the employee says the shirt came in that way. I know there’s no way to prove they they did it or not.
The employee was nice and said sorry, but couldn’t do anything because she wasn’t empowered to resolve any issues. I have to wait 2 days to speak with the manager. I doubt I’ll be doing that because I won’t be coming back. I’ve post some pictures.

I haven’t been active on Unilocal lately. As a former Unilocal Elite member I believe in honest and transparency. Now that i’m back in the game I’m going to start reviewing places again. I would like to start with my most recent experience with this dry cleaner.
I’ve been coming here for a couple years. In the beginning I didn’t have any problems with the service. I’m not sure if there was a change in ownership. I noticed there are different workers there. The female staff there are so RUDE! I’m really mellow and don’t have much to complain about. I normally don’t pick my things up early and they use to finish my dry cleaning the next day or a day early before pickup. Never been an issue with the turnaround time.
I looked at my pick up receipt and called a day ahead to see if it was ready. If it was done I would’ve liked to pick it up early rather than wait until the end of the next day. I didn’t ask for them to finish it early. I was just curious because I had some free time. The lady said, «If your ticket said it’ll be ready on Tuesday… than guess what? It’ll be ready on Tuesday». Then she hung up on me before I can even say anything.
I was SHOCKED by how RUDE she was! I figured maybe she just had a bad day and I might have better luck the next day. The next day comes and I’m ready to pick up my dry cleaning. I even brought a few more items to be cleaned. I came 1 hour early. A different female employee told me «Your ticket said it will be ready at 5… nothing is ready until 5». I asked if she could check the back to see if it might have been done early. «NO.I just said 5» and gave me attitude and didn’t bother walking back to check. She just stared at me and shrugged her shoulders and face at me.
I didn’t even demand anything! The attitude and lack of respect was SHOCKING!
Needless to say I will never come back here. I recommend others to avoid this place.

They are SO RUDE! I have been using them for the last year without any issues. In my last pickup we received a pair of pants that were not ours so we were missing a pair that we dropped off. Upon calling and letting them know, the person started ARGUING with me about how it was impossible these were not our pants! She even said that GAP doesn’t make a material that I was describing.
Not only were the pants they gave us were the wrong size and material but my husband knows what pants he wears every day!
The buttons were also different and she said, «Well sometimes we change the buttons.»
???
She was completely rude about the situation and said my company’s pickup/​dropoff account was too small to have any hiccups like this. Totally arrogant and made me feel like I was doing something wrong by calling them. Never using them again.