Hyatt House Dallas Las Colinas

I have been waiting over an hour and half for a hypoallergenic room that I requested 12 days ago. this is unacceptable and the girl has the worst attitude at the front desk I’ve travelled from miles away and just want to sleep and I have to sit here and wait. this is crazy.
so after my stay I had to come edit this. two roaches in the room and they automatically checked me out without giving me my point which I spent 13 days here and spent $ 1800 here and they are irresponsible and ignorant I would NEVER EVER COME HERE. DONT DO IT

I stayed here for two nights and overall the experience was pleasant. The rooms are a decent size, clean, and the décor was not bad. The major knock would be that the Internet is horrible! Like really bad. Luckily I had a mobile hotspot that was 10 times faster. Also, the bar was okay but very small. I didn’t try the breakfast so I cannot comment on that. I will be looking somewhere else next time I am in town.

A business hotel that does not provide functioning WiFi, is not a business hotel at all. Remember dial up? It was better than the WiFi at the Hyatt House in Los Colinas /​Irving. They lie and say it will be fixed «next year», but if you read the reviews dating back to 2012, they have been saying that for 3 years.
The people who work here are polite, the maids do a decent job on the rooms and are also professional and polite. If my rating were based on the their service, I would rate 4 stars.
The breakfast is not bad. I’ve had better at hotels, but honestly, I’ve seen worse.
Maintenance issues:
The jacuzzi needs to be cleaned. The pool is not too bad, it just depends on when you get to it.
There are lots of families and children here.
There are areas that smell like sewage. I noticed they fixed one area, but the other area (towards the back of the hotel) still has that stench.

Great location. Our room, on the third floor overlooking the pool, had 1 king bed with kitchen. The bed was comfortable.
Clean room. Clean kitchen (microwave, toaster, fridge and cooking range — though we never used it). I liked the breakfast buffet on Sunday morning. There is a Starbucks across the street. Plenty of eating places nearby.
The house keeping never showed up though we asked for it.
But by the end of the day we were too tired to bother about it.
Overall, a nice experience. We paid $ 98/​-​per night for our stay.
This place does not have elevators. So if u r taking a room on high floor, u have to use the stairs. It would be difficult to take the luggage up as stairs are narrow.

It’s a typical hyatt house — extended stay property. Great value for money. My room was a 2 bedroom suite with a living room and a kitchen. 3 tvs. It was newly remodeled, looking at the granite counter tops and the cabinets. The workout room was okay with free weights, 2 elliptical, 1 treadmill and pulley system. There were 10 restaurants right across the street. Great location.

There is a serious disconnect with corporate housing. Despite their claims, they are never as comfortable as home or full service hotels. This is a perfect example of that.
This Hyatt House has the look and feel of a residential apartment community. A number of buildings with 8 suites each (4 up/​4 down) around a pool with an activity center and perimeter parking. It is very conveniently located on a busy boulevard at a major freeway exit. There are many restaurants, supermarkets and shopping centers just minutes away. Staff is friendly and tries to be accommodating but can’t seem to be able to solve the occasional problem without calling someone else. There are no elevators. So if you have a lot of stuff for an extended stay, call ahead and request a first floor room.
But be warned:
The furniture is uncomfortable. Sofa, chairs, bed are all just not comfortable.
The refrigerator is louder than the air conditioning (which is far from quiet)
The wifi sucks. Bad. Awful. Non-​existent during prime hours. Rooms have a network cable to hook to a laptop, but it’s deceptive. That network cable just connects to the wifi, so it is just as bad.
Parking is dreadful. Get there at the wrong time and you won’t find anything near the door. Saddle up and walk across the complex.
Breakfast isn’t bad. It won’t win an award but it’s better than many.
You will hear everything that goes on outside, upstairs or next door.
Laundry facilities are available but limited.
Cable/​satellite is bad. The channel card on the TV makes it look like a couple dozen stations but in fact every station is there TWICE. In total, only about 12.
There are NO CLOCKS in the rooms. Not even an alarm clock. After the desk forgot my wake-​up call on the second day, I went to Walgreens and bought a $ 12 alarm clock.
Housekeeping comes late in the day. Because I often left very early and came back early, I asked for housekeeping first thing in the morning. Once in a while they remembered.
I’m supposed to be here for a couple of months. I might look for another place.

Hyatt House is a nice space that has stainless steel appliances, nice furniture, decent closet space and great location. My only issue with this hotel is that they don’t have an elevator. We had to haul our week’s worth of luggage up three flights of stairs. Whew! What a challenge. The other issue is they tell you that you can order food and have it brought to your room but the phone number on the menu in the room rings to a police department… weird. We tried calling the lobby to request the correct number or to find out how to order food but that didnt work out either. I think they could offer more amenities but they do have swimming, tennis courts and a weight room. All in all we enjoyed our stay.

The staff was friendly and accommodating. However the rooms, while a great price, showed various repair attempts that should have resulted in replacements. The kitchen faucet was broken and wouldn’t turn off properly without a lot of manipulation. The fiberglass bathroom tub had significant rust stains and there was a noticeably large patch /​divot in the fiberglass wall where something had once punched through.
The sides of the kitchen cabinets were filthy, with grease drippings that never got scrubbed off. The panel over the air conditioner was on the bedroom wall and it rattled persistently. The rooms are suites with full kitchens, which is really nice in theory. However, the room was constantly filled with very pungent frying/​cooking smells from the many tenants below. Overall, this was a very unpleasant hotel.

Just arrived and to be quite honest, after reading other reviews, I was apprehensive as to what I was walking into. I am pleasantly surprised at the condition. Room is clean. Kitchen is clean, bathroom is clean everything is clean! Arrive at noon, friendly greeting and allowed early check in. I will give them a three star which I may upgrade as the week progresses. I am here six nights so I should be able to get a really feel for things. As of now I would recommend this to everyone. Need to check out amenities, pool, fitness center and connectivity and will report back.

We love staying at the Hyatt House. Clean and modern. When we are in Dallas we like to stay here. We order To Go atBoiling crab and took it back here to eat and be relax. The Front desk and staff are always nice and helpful.

I wanted to love this hotel but so many factual reasons not to…
Found roach in the room within hours of moving in that was not there when we moved in. Dead mice around the grounds. I’d say they have a wee bit of a pest problem.
Hotel does not maintain anything ie: kitchen faucet would not turn off once turned on & took several hours to repair. Bathroom tub would not hold water for a bath. Toilets running constantly OH and weird noises coming from kitchen drain. Gee I hope the smoke detectors work!
Housekeeping? Umm yea it’s basically like non existent. Vacuum-​sort of but did not mop for 3 days OR wipe counters off until we insisted upon it. We did not put any magnets on door indicating we wanted full service. They even picked up a wet towel, folded it and put it back on the tub as tho we wouldn’t notice it was wet! Gross!
Guest services? HA yea right! You request a simple item like toilet paper or paper towel good luck getting it unless you call non stop.
Breakfast-it’ll keep you alive.
Happy hour? Yea they have Booz but do NOT serve any food items free of charge like another reviewer wrote about a month ago. They have a kitchen that you may order from.
Management? Worst I’ve ever experienced.
Young Indian man who acknowledged the bug problem but didn’t seem to bother him. Don’t expect any apologies here.
Décor in room isn’t terrible but doesn’t match their stellar entrance into the main hotel building.
Seriously save yourself the headache and pass this one up. BUT don’t let this bad apple ruin your taste for the other HYATT houses around the Dallas area!

This is an older Hyatt House with a really lame breakfast. Seriously, I stay at these properties everywhere and have never been given a 1 egg omelette. (Maybe this was 2 quail eggs!).
On the positive side, it was cheap and had availability!

Still has terrible internet service even after they have promised for the last year that they are upgrading to fiber optics… unfortunately my company puts us up here, recently had a couple baby roaches in my room. Also they made me move rooms because they were going to start renovations of the lobby the next week and it has been over a month and they still haven’t started any kind of renovation. Only thing they have going for them is Steven and Jon at the front desk will bend over backwards to make you happy. I had to move rooms once because of a gas leak in the area of my room that almost killed my dog, so I moved to a room near the lobby that I had to move from (as mentioned before) because they wanted to start renovations. So I was moved into a 2 bedroom, a couple weeks later finding out the management wanted me to move back to a one bedroom because they were going to be sold out and wanted me in a one bedroom. When I refused to move because I was tired of moving rooms, they called my employer to ‘tattle’ on me. Then I get a call from my employer. Bottom line is, I’m still in the two bedroom but get dirty looks from staff when walking around the complex. Jump ship, don’t stay here.

Lose a star for not updating Internet and room décor as promised when we moved in in February 2012.

Pros: close to DFW. Helpful/​friendly guy @ check in. Pet friendly. Quiet. Full kitchen.
Cons: BADLY needs updating in the rooms. Shower was pretty gross. It’s the fiberglass type that you feel like is never really clean (ie visible pubes upon initial inspection). Hotel appears as though it might be in the process of remodeling, as the kitchen is nice-​but I would think the bathrooms would be the first place to start.
Overall, not as nice as the Hyatt Places we frequent and probably won’t stay at a hyatt house again, but with some remodeling in a yr or so it will probably be ready to go.

It would be nice if this hotel picked up the massive amount of trash that accumulates in the small nature area behind it. They have done nothing about it for nearly a year and its getting worse.

I don’t have a single complaint about this hotel, but I have many raves. This place makes my frequent trips to Dallas a breeze.
1) They are affordable, even without my corporate rate ($ 109). They are much cheaper than other hotels I’ve stayed in around the Dallas area, yet this is by far my favorite.
2) Free wine, beer and snacks from 5:30−7pm nightly. Snacks range from pizza to nachos to spinach artichoke dip to queso to potato skins, etc. but they always have a green salad bar, tortilla chips, salsa, cheese and crackers, warmed up and gooey «fresh-​baked» cookies and my favorite… veggie chips! I snag a glass of wine and veggie chips here every night that I stay. Mmm beet chips.
3) Free breakfast with scrambled eggs, salsa, cheese, bacon/​sausage/​ham, biscuits and gravy, fruit, yogurt, toast, english muffins, pastries, muffins and two of my favorite things… pre-​peeled and segmented grapefruit wedges and v8 juice. No one ever drinks the v8 so I have two chilled pitchers to myself every morning. LOVE. They also have a bunch of yummy Tazo teas.
4) The studio room is my favorite. The flatscreen tv is set on a room divider bookshelf that separates the little kitchenette and living «room» from the sleeping area. This means I can lay in bed and tilt the tv right at me and I don’t even have to get up to move it or turn it off. This is how I watched the 2012 elections and it was delightful. I don’t watch tv at home often, but at this hotel I discovered Ice Loves Coco :)
5) Free shuttle! I have stayed in other hotels in this town that offered shuttle service on their website only to act shocked when I requested a ride. I’m not talking about a ride to DFW, I’m talking about a ride 2 miles to my office. Hyatt House has great shuttle drivers who are prompt and friendly.
6) Awesome desk staff. I’ve only stayed here 3 – 4 times but there is a girl at the front desk who always recognizes me and is so sweet. It makes me feel more at home.
7) Free USA Today under your door each morning.
8) Express checkout, bill in your room, no waiting at the desk.
9) A bunch of easy-​to-​walk-​to chains like In N Out and Pinkberry nearby, plus a great little sushi place and even a Pure Barre.
10) Clean, modern bathrooms with nice towels and those rounded shower curtain bars so you don’t have a grimy liner touching you. Their free toiletries include a tube of toothpaste — I can pack a little lighter knowing this.
11) Gym, outdoor pool and laundry service (have not used any of these yet).
12) Free wifi!

I am giving this rating solely based on how ridiculously bad the internet is. Seeing as they are claiming to be catering to the business type, you would think they would have fast internet, they don’t. It’s as if I’ve taken a time machine back to 1995 and I’m using dial up and chatting on ICQ.
Dear Hyatt House Las Colinas,
It’s 2012. Please get rid of your antiquated internet and update to something that doesn’t take an hour to load a 2 minute youtube video.
Thanks