Identity Eye Care

Pros:
— Clean, attractive office with nice designer frames
— Convenient location
— Doctor was semi-​friendly
Cons:
— Rude receptionist or whoever the person is in the front handling insurance (dark hair, medium height, facial piercing??)
— Very long wait times for appointments; what’s the point of an appointment if we (my husband and I) have to wait over an hour for it?!
— More expensive than other places. I got a quote to replace lenses only in a pair of frames and was quoted around $ 125, I went to another place and asked for the exact same quote and was charged $ 90, guess which one I went with? Do your homework first people, I thought that all places would charge the same bc of insurance but that turned out to be an incorrect assumption.
— My husband’s sunglasses took over 6 (!) weeks to come in and the rude receptionist told me it’s because Spectera is terrible and takes 5 – 6 weeks to do anything, something about stock and sending it offsite. However, I got a pair of sunglasses elsewhere and it arrived in 10 business days. Beginning to think rude receptionist at IE lies.
Three stars instead of 1 – 2 because the first time I went to IE (for contacts), I actually liked it. Wait time wasn’t bad. I didn’t encounter the rude receptionist. I got my contacts in 3 weeks. So then I recommended the place to my husband and sister and the 2^nd and 3^rd experience was terrible as relayed above. I average out all the experiences and decided on 2.5 rounding up to 3.
Now I go elsewhere, there are too many choices in DFW area for me to have to deal with rude personnel who has no respect for my time and abnormally high prices.

I picked this place because it so close to home and work, and it is in network. Convenience is everything! Anyway, the place is clean and attractive and staff is always friendly. I have a history of retinal tears so I always make sure my eyes are thoroughly examined. Dr. Tauriac was extremely knowledgeable on the subject as expected, and she did everything to make sure my retinas are still in good shape.
I wear contacts and I am happy to say that ordering them is easy and they are delivered to my home. Again… convenience is everything for me! I definitely recommend this place. :-)

I picked up my contacts this weekend. When I got home, I saw that they only gave me a six month supply. This seem odd to me because I have always received a 1yr supply. I called my insurance company to make sure that my benefit had not changed from past years. My insurance company (Spectera) told me that I should have received a 1 year supply and that Identity Eye care (IE) incorrectly processed that claim.
The next business day, I called IE to let them know of their error but I was told that I would I have to contact my insurance so that they can order the remaining boxes. Even though I did not think my insurance company should correct the provider’s error, I did as instructed. Spectra once again confirmed that I should have received a full year supply and said IE would have to adjust their claim to have my remaining boxes ordered. As this point I was getting frustrated and asked the insurance representative if we could conference in IE.
The insurance rep explained my benefits to IE but IE still believed that that I was only supposed to get a 6 month supply (2 boxes). How can you argue with the company who insures me regarding what my benefits are? Dr. Melissa then came on the phone, with an angry attitude because she was pulled out from an exam, and told us that she and her staff didn’t have time to deal with 2 boxes of contacts. Then she hung up on us. Wow! That was very unprofessional. First of all, we did not ask to talk to you and take you out of an exam. You have staff to handle this type of work. The girl who handles your insurance claims needs to be trained properly and not be so arrogant and admit that she made a mistake — again. No other Eye care offices had any issues with my insurance. Warning to any existing patients that go here, review your insurance policy because I am pretty sure they are not reading it properly and are over charging you. To any new patients that are thinking of going to Identity Eye care: DON’T GO HERE!!!

I was introduced to Dr. Melissa Tauriac’s Practice in 2013 by a friend. I must say that I am somewhat particular when it comes to my personal care. My expectations were met and exceeded. I absolutely love the Dr. and her staff. I enjoy the fact that the staff knows me and my partner on a 1^st names basis. I have literally walked into the office unannounced to get my glasses straightened out and cleaned. The Office Manager Renee is so sweet and patient. I highly recommend Identity Eye Care for all your vision needs.

I’ve been going here for 2 years and I’m very impressed. Dr. Tauriac takes great care of me and my eyes! I have bad astigmatism, so I’m picky with who I go to. I appreciate that she orders trial contacts for me to test out (at no charge) and isn’t annoyed when we have to keep tweaking them to find the right ones. It’s the way they settle on my eyes — not her ability to determine my fit — so I’m thankful for her patience. Her staff is terrific too and I’d definitely recommend Identity to my friends and family!

I have been going to Dr. Melissa Tauriac since she opened in Las Colinas and she has taken great care of my peepers ever since. I’m a SERIOUS four eyes, so I go to her at least once a year for an exam, lenses & frames and contacts and fitting. Her prices are identical to online outfits for contacts. She always has the most recent collections of frames in. PLUS she has a drool-​worthy selection of designed sunglasses for those of you who are so inclined. Her staff is knowledgeable and friendly. Really, I can’t say enough.