Bed Bath & Beyond

I spent 45 minutes or so looking at new plates online. Went through a 10 minute process signing up and checking out so the plates were ready for pickup when my wife would be driving through Issaquah. I waited to tell her they were ready for pick up until I got the «ready for pickup’ email. I finally got the email, told my wife they were ready. An hour later, when she was driving through town, she made a quick stop to pick them up. The cashier told her «those haven’t even been pulled yet». So… what exactly does «Ready For Pickup» mean? Ordered canceled, bought plates from Amazon.

This BB&B store rates between 3 and 4 stars.
I love BB&B in general. I always find what I need at these stores, or can order what I need, and I usually find a ton of stuff that I didn’t know I needed until I saw them here (lol!). In other words, I’m a sucker for kitchen and bath gadgets, and doggie toys, and household linens, and water bottles for the gym. And more, so much more. But this store is smaller than many BB&B stores, and as such, doesn’t have as much variety and inventory as other stores. Don’t get me wrong, there’s still a ton of stuff here. Just not as much as at other sites (like the Redmond store, which I frequent a lot). Still, there’s probably more here than at other sites (such as the Bellevue Crossroads site). Hence, my average rating of this specific location.
I also found this store more… messy looking than other sites. It just seems more disheveled, with items found placed on wrong shelves, on incorrect displays, in different areas than they’re supposed to. I realize shoppers must move merchandise around a lot, but there’s less attention to details and organizing sections by staff than at other sites.
Today when I visited here, no one greeted me, no one said hi, I didn’t see any employees on the floor to ask where I could find what I was looking for, and my check-​out was business-​like and perfunctory at best (no «DId you find everything you needed today?», «How is your day going?», «Thanks for shopping here!», or any other niceties). This is in contrast to my usual experiences at other BB&B stores.
Sure, I still found what I needed here (and more), and the prices are very reasonable, and I love how they take multiple coupons (even if theirs are expired, they’ll accept them). But I didn’t have the usual fun and pleasant shopping experience I usually do at BB&B and, for that reason, I’m not sure I’d return to this site (given the opportunity to go to another site).

I’m ashamed to admit I’ve been to four different BB&Bs, this one is my go-​to as it is close to home.
Their selection is slimmer than the Redmond Town Center store which is probably my big knock on it. Layout is good and staff is generally friendly and helpful. Keep an eye on the clearance/​returns section, I’ve scored crazy deals twice.

For me, the best part about this store is the staff. In my experience they have been helpful, polite and seem to genuinely want to help you. I find that good staff can be a rarity in some places. The prices can be high but I like how you can use multiple coupons in the same transaction now.

My husband and I just wander around aimlessly. Things are shoved everywhere. The good part to hopping here are the 20% off coupons you get in the mail/​via text. You can redeem up to 5 a visist (even expired ones!)

WOW! SO VERY disappointed! Seemed like the place was torn apart! They was stuff everywhere! This Bed, Bath and Beyond has a very poor selection, I mean the worst! Somethings I thought for sure I would find here they had NOTHING! It was a waste of time and so frustrating. It was hard finding s. I wasted time here when I found what I needed at Target for much less! Won’t be back!

I have been here like 5 times and all the times no one says hello or how may I help you. I wanted to buy a runner for my table. I could not find it. I could not find someone to ask. Then as I am searching I could see some employees walking but no one said hello. I did find it but it was expensive. I think is good if you bring a coupon. I will try the one in Bellevue.

Five reasons BB&B is better than Target:
1.) It has an amazing selection of non-​essentials: cherry pitters, garlic crushers, apple slicers, wine vacuums, etc.
2.) Good deals on big-​ticket stuff: For cookware, kitchen electrics, high-​thread count bed sheets, etc., you need the 20% coupons they send in the mail. Armed with one of those babies, the prices on big-​ticket items can end up being lower than Macy’s, and sometimes even lower than Amazon. Catch something on clearance and it’s even better.
3.) Plenty of employees around to help.
4.) It stocks quality brands like Oxo and Calphalon, instead of complete junk, like Target.
5.) The return policy is way better.

Thought the staff was wonderful! I bought a $ 200 «Back 2 LIfe» machine that is supposed to exercise your back and help with arthritis and back pain. Unfortunately, since I also have bad knees, I found I could not really use the machine properly as it hurt my knees.
I took the machine back for a credit. I could not snap apart the machine to put it back in the box. No Matter! The staff could NOT have been nicer, more helpful and gracious, even though I was doing a return. They were wonderful. They were curious as to why I did not like the back machine, but only because they wanted to be informed for any future customers asking if they knew of anyone’s experience with it.
The store has a huge variety of stuff, ample parking, and the staff was just great. I love that BB and Beyond stands behind products, gives a «no questions asked» and prompt refund with no hassles, and there was apparently no time limit on the return either. I was very satisfied.

Overall: Decent well stocked store with good customer care
We first came in here to get a few bits and bobs, mainly stuff that was missing in our corporate housing. They have the floor space/​walls packed full of items/​gadgets and well it seems everything.
The layout of the shop is well thought of — you can walk around in a full circle and end up back at the front of the store/​checkout. The walls are stacked high with items hanging from them, it’s quite impressive the first visit — yes, I have lived a sheltered life!
They have many kitchen items — cutlery, tableware, glasses, mugs, salad tongs, crockery and small appliances such as food processors, coffee machines, ice cream makers, gadgets etc. Then there is other stuff such as table cloths, napkins, tea towels and loads of scented candles. They also have clocks, frames, pictures, mirrors, curtains, vacuum cleaners, cleaning equipment and sprays and the list goes on.
It’s a great place to go just to get a few items for the house/​apartment when first moving in. However, be sure to wait for the vouchers/​coupons that constantly come through the mail for 20% off.
The customer service is great here, we bought a couple of lamps that were acting a bit strange, and they allowed us to exchange them with no hassle whatsoever.