Bright Now! Dental

I had scheduled a consult for my daughter’s wisdom teeth, little to find out that they take a wisdom extraction case before seeing my daughter (both patients present at same time), which is mind you only a simple consult. Bottom-​line, I left after waiting over a half hour. They said the doctor would be only a few more minutes, when they told the patient’s mother in the waiting room that I was seated next to, that it would be about an hour for her son. To top of this lousy customer service experience, they had called earlier that same day to move our appointment to the morning from the afternoon, and then have me wait on them! This place clearly does not know how to schedule appointments, and then they lack any kind of pleasantry or apology but rather they look at you like there is something wrong with you for not expecting to wait on them as they have clearly double-​booked themselves! Never, ever again — will go somewhere that they value my business and my time.

I am new to WA and was looking for a dentist. I should have read reviews before visiting this location. Beware of all the forms that you are asked to do, and check with your legal advisor before engaging with this organization. If you sign the paperwork, you may be impacting your legal rights that protect you from malpractice. Additionally, receptionist is very opinionated and condescending. I can see why other people provided such low scores. If I had an option of not giving any stars, that would have been my rating.

Never go there to get your braces done, I’m not even kidding I got my braces done there 3 years ago and then a year and a half later I got my braces removed and my teeth turned out great but I have a retainer now but after I got my braces removed another dentist like 4 months later found glue all over 4 of my teeth!!! I had to get filings on them. I think that the orthodontist that is at bright now is really great he’s really nice but the orthodontist assistants would do a bad job and he would pass them off. And the receptionist and people who work at the front desk are nice one day and mean the next appointment and if you would walk in they wouldn’t say hi or they would just pretend you didn’t make an appointment there absolutely don’t go to bright now for braces you’ll regret it in like 9 months!

As a newbie to Washington, I picked this Dentist based off location and late hours. At my initial appointment, the dental assistant completed my entire cleaning. Then the dentist came in and had a conversation of numbers above my head with the assistant. Nothing was explained to me regarding the numbers.
The dentist left and the receptionist came in with a laundry list of things that were wrong with my teeth. The list managed to require the use of all my insurance money, plus an extra $ 2,000. Let me say– I am a regular at the dentist and I have never been presented with such a list. As I made a plan of attack for all of the work. I heard one of the receptionists and one of the dental assistants talking about a «gold mine.» They were referencing to the folders of patients who needed work done, but had not come in yet. They were accurate in calling it a gold mine, because I am sure each of those folders contained thousands of dollars worth of dental work. However, I don’t think that is the most professional name.
I respect the professional judgement of doctors and took her advice. I started from the top of the list and began to work my way down. I had some cavities filled, a root canal and a crown put in. I thought all was going well, but sadly I was mistaken.
The crown (that I paid a lot of money for in insurance and out of pocket) did not in any way match the shape of my tooth. I had to go back in and have it shaved off, then was given another temporary tooth that was in no way a match or anything close to my original teeth. After almost three weeks I was able to have my new crown put in. I am not sure how or when, but someone decided I have «brilliant white teeth» and altered the color of my crown. I am certain (since I have pictures) that the second crown was a lighter shade than the initial (I had a little mini freakout when my temporary tooth was so dark, which I am assuming prompted the dental staff to change the color of my crown).
I began to have a lot of pain around the areas where the cavities were filled so I decided to take my dental needs elsewhere. After meeting with two dentists, I discovered that three of the cavities were not properly filled. One was filled so that it hit a nerve, which caused a lot of pain. Two were filled without proper sealing, allowing them to come out (which is more painful than the original cavity). Additionally, the extraction of my wisdom teeth was the «least of my concerns» according to the Bright Now dentist. However, we (myself + the new dentists) quickly realized that my wisdom teeth were pushing so hard on nearby teeth that I now have to have all wisdom teeth PLUS two additional teeth removed. One of the additional teeth happens to be the one with a filling that is touching a nerve. In case you can’t keep this all straight, that means the filling that is hitting a nerve was 100% pointless.
So here I am with no insurance money, almost $ 2,000 paid out of pocket ($ 2, 200 more on the way), two exposed cavities, 4 wisdom teeth needing to come out, 2 additional teeth needing to come out, and a crown in the front of my mouth that stands out like a sore thumb.

I’ve been going here for over a year now and am pleasantly surprised by how happy I am with Dr. Kim. I had lots of dental work done and she has worked hard to save a couple of teeth that were questionable. All in all the staff is friendly yet professional and have done a pretty good job!