Itasca Community Library

I understand that Itasca is a small town but with the small amount of books you have at this library, why even have this open? You would never actually be able to get a new book or anything relatively new from here. It is the smallest library I have ever seen in my life.

This place is not a library. It’s a poorly maintained building with outdated books inside, with rude and impolite staff members running the whole place.
I used to go to this place quite frequently, but now I never do. The whole building is ancient and it seems like it has never been renovated or upgraded since the completion of the structure. The carpets are dirty and the tables and chairs seem like they have been purchased at garage sales. Go to Schaumburg’s library or Elk Grove’s.

A nice little library not often crowded like some other ones. The staff is helpful and I like the smallness of the place. A cool upstaires and in winter time you can watch people skate while on computer.

A relatively nondescript building from the outside the library seems well-​lighted but not very spacious. I thought the parking lot was small and poorly designed (inconvenient). This is unfortunately one of those smaller library’s out there where everything is basically on one floor, adult, juvenile books, etc. as well as bank of public-​use computers right next to the front door. The library has a small and relatively disorganized new book selection.
(This is not to say that small is always bad. In fact, I would say there are some small but very good standouts in the area. Among the two that come to mind are the Wood Dale and Bensenville Public Libraries. I would recommend both libraries for their book selection, organization, and especially customer service over the Itasca library if you are in their areas).
The one bright point was the counter representative I dealt with was nice and had very good customer service skills (though it would turn out the management apparently did not — talk about that in a second).
I was traveling to this library to pick up a book for some pleasure reading. I decided to make the trek even though it was out of the way. I thought it was worth the drive because I wanted something to reading before and during the holiday. Unfortunately, the manager/​supervisor there was not apparently in the holiday spirit. The counter woman very nicely and apologetically informed me that new books could not be checked out by patrons outside of the library district/​town. The counter woman than very helpfully offered to ask a manager if there was anything they could do about this policy on a one time basis.
Now, I appreciate that there may be policies that benefit residents over non-​residents but exceptions can be made (especially when somebody has driven miles out of their way for a couple of books). Even though I may not be a resident, I am a patron, and I do pay quite a bit of taxes (in my area) which I am sure Itasca still gets a cut of in one way or another.
In any case, the manager was thoroughly unhelpful and did not even have the decency to talk directly to me instead relating this to the counter lady. Now, I have to say here that I love libraries and I try to support them and sing their praises whenever I can… Without our libraries, especially our free and open to the public ones, the «light» or knowledge and rationality that Carl Sagan spoke of would definitely dim and eventually be extinguished. That being said, all libraries are not the same and when one like the Itasca library sticks out in a negative way that needs to be known as well so they can hopefully improve in the future. Maybe all libraries cannot be like my original library the Schaumburg Public Library which continually ranks top in the state because of various factors which other localities might not be able to duplicate but they can certainly aspire to it. And especially in these Depression times customer service is what sets apart every service oriented organization (especially publicly owned ones) I can think of… I would say the DMV has really upped their game since their overhaul and if the DMV can do it than local libraries definitely can.
I would recommend other libraries over this one unless you are really in need.