Enterprise Rent-A-Car

Excellent service at this Ithaca office. Friendly and efficient. Willing to pick you up or drop you off with fast turnaround. I was impressed!

Great experience renting a vehicle. I went online, created an account, reserved the car. Went to the facility to pick up the vehicle and the associate was friendly, fast, efficient, and had me on my way quickly. When returning the car, the associate was just as fast and friendly and answered all of the questions that I had.

The rental process in Ithaca is smooth, easy and efficient. The pick me up to Enterprise and the after hours return is great! I had a good experience.

Great experience with my first time rental from them! Friendly and efficient staff; clean, almost new car. When I went to return my car on the assigned day, the office was closed. I left the car, put my keys in the drop box. The return was processed the next day with no extra charge. I’ll definitely be back.

As the only downtown car rental agency, you’d think they could afford to slack but they didn’t at all in my case. They were pleasant, professional and prompt. Car was clean and ran great. No complaints.

I haven’t rented from them often enough to have a stronger opinion. So far my experiences have been good overall. Nothing crazy or unexpected.

I’ve been renting from Enterprise for about a year now —– both in Ithaca, NY state and in New York City. My experience in Ithaca has been quite good. However my experience in NYC was quite average. The NYC locations are such that one can only return the cars at very odd times on the weekend thereby «forcing» the customer to keep the car longer than necessary. If you pick it up at Astoria, Queens you can’t return it the same day there because they’re closed. And if you return it to a Manhattan location you have to pay a considerable extra amount even though it’s in the same city. And also no one picks you up contrary to their slogan.

The enterprise database guy needs to do some work. I reserved a car on the website, but apparently there were no cars available. They called me at 8am (on a Saturday!) to let me know.

Got good service at this Enterprise. An employee picked me up and took me back home in a timely fashion. The car was clean and I had no issues. Will use their services again!

I rented a car from them while my car was in the shop due to an accident that was not my fault. Juggling between the Enterprise and the insurance company was not a pleasant experience. They said I have two weeks to keep the rental car, but when the car was finally repaired after two, three, times of extension from the Honda body shop, they called a few hours after I just let them know that I will be picking up the car the next day because I have the afternoon schedule filled, and demanded I come to return my car in the same afternoon (!) and if not, I need to contact the insurance company myself to fix the situation.
I called a few times prior to this and they guaranteed that the insurance company gave ample time (2 weeks) for me to keep the rented car — how can someone call me on the same day that the car is finally repaired (after extension TWICE) and demand to come return the car the same afternoon? This, after after I called a few times to make sure I would be able to return the rental car when I could.
THUMBS DOWWWNNN