Hertz Rent A Car

These guys are always great. I’ve been renting from them for a couple of years for business and personal trips and they always help me out. Mike’s been there for years and always goes the extra mile, there’s some other new faces there now but they all have been helpful and go out of there way to make sure I’m happy and there’s a car ready for me. I’ve tried some of the other local companies in the past but this is my go to when I have a choice (my business sometimes makes the choice). I would recommend them to my friends and anyone visiting the area A+.

I was going to rent a car from them but I switched to another rental company because the guy, Mike, with whom I was speaking was absolutely rude and bratty. In addition to having butchered my name at the beginning of the conversation, he had no interest to work with me at all. He talked as though he’s doing me a big favor. Baloney!
My neighbor backed into my car by accident and I needed to rent a car for a week or two while my car was going to go into a body shop.
I told the Hertz guy, Mike, I need more or less the same kind of car I usually drive, a sedan with a trunk, with similar or less gas mileage (I drive Honda Civic, how hard is my request?) and he told me: no, he cannot make any promise, and I can end up with anything from a sedan to something like Toyota Yaris with virtually no cargo capacity. He said he cannot guarantee anything nor make any effort; I would get anything in «compact» car category. I asked him if he can make a quick note to my reservation that I need a decent cargo or a trunk, since I needed the car for over a week, but he said no.
I told him if this was my business, I would make that happen. And he told me, «well, this is not your business.»
Too bad!
I called the insurance company and changed the rental car company to Enterprise, whom I called earlier and the woman there gave me much more courteous and reasonable response. I also switched the needed car type to «midsize.»