Midas

I had a tire go flat and took it to Midas. After diagnosing it was destroyed. They tried to sell me 2 new tires that were a different tread then what my car had on now. At the recommendation of another tire shop I went online and found the tire (something that Midas should’ve known about and offered to me) and had it shipped to Midas.
After the received a tire I made an appt. for 9 am the next day. My car did not go back to be worked on until 10:15am (despite 3 lifts being open) and wasn’t finished until 1:30 pm. This severely delayed my traveled plans for the day.
Midas, offer your customers the best plan for them, not just the plan that will make you money. And when you make appts. actually make sure that they’re at the time that you said they’d be at. Horrible service and lack of knowledge warrant this 1 star.

Crap… bollocks…do not go here!!! they are bandits. always trying to sell you things you don’t need…

Trays to up sell and over charge. Came in for oil change and state inspection they tried to make pay over $ 1500 to get an oxygen sensor and rear stuts replaced. Just a quick search made me realize this should be held that cost. Rip off artists do not come here.

Would do 0 stars if possible. I want to Midas because my engine thermometer was running hot. I told them I had no idea what could possibly be the issue. I got a call back that afternoon from Midas. The guy told me there was a hole in my water pump. He explained to me that the repairs are long, costly and risky and that Midas as a company does not allow their mechanics to do this work in their garages. The guy told me he would do the same work for half the price at his own garage. Talk about sketchy.
I went to a mechanic recommended by a friend to get a second opinion. He ran multiple tests and found the only issues was that my radiator fan was unplugged. Saved me 800 $. Do not trust the folks at Midas.

Always a long wait… Even a simple state inspection on a relatively new car took over 1.5 hours and an attempt to sell a tire balancing and alignment. Disappointing. I’ll take it to the dealer next time.

I have found that this place tries to upsell items/​services that your car doesn’t need. I went here for a simple oil change. After changing the oil they suggested several types of repairs. I then asked what needed to be done for me to drive the car home today safely if I were to come back tomorrow. They said «definitely flush the power steering and change the air filter now, the other things don’t need to be done immediately.» Flush the power steering liquid; are you kidding me. If you google that phrase with «scam» or «rip off» you will get a bunch of hits, and to claim it was needed right now ruined their credibility. These flushes didn’t even exist until the 2000s, how did cars get along without them if they are so critical? Its not like power steering is that new. I then chose to refuse all their services except the oil change. They were visibly agitated. I do think the air filter probably did need replacing, so I went to AutoZone bought the part for $ 9 and changed it myself. It took 5 minutes for a clueless person like me, so it will probably take someone who actually has opened the hood of their car before 30 seconds. To think they were going to charge $ 80 for that.
The oil change was fine though and was cheap for Ithaca, worth a star, I guess. Make sure you go in with the mindset that you will refuse all other services though. Google the terms they use and look them up in the owners manual for your car before you do anything. Don’t let them scam you.

So I went back to MIDAS to get my refund. The bratty manager (the same guy) basically refused to give me a full refund, but only for the faulty parts. I told him that’s not what I heard from the regional manager. (I should mention that there was another woman making phone calls right from the MIDAS reception area to complain about the service she received).
I took back the parts and all the documents and called back the MIDAS corporate consumer service and received another phone call from the regional office manager in Syracuse. The corporate customer service repeated my previous case to me stating that I thought «the manager was rude» — I told her that was not the only issue: the problem ranged from 1. misdiagnosis 2. fixing a problem that probably did not exist in the first place 3. adding a new problem and not fixing the first problem I came in for and 4. giving me unsound safety assurance 5. when I got second opinion and called them back, they refused to service. 6. Rudeness was definitely there but only after all these five issues are addressed they can discuss rudeness. (I should mention that the local manager, when I went to get refund in vain, told me that he’s going to call a police on me for «yelling» in the office — even though my voice level was the same as his own. I believe this is a typical tactic by these customer service places to say that the customer with complaints «yell» or «holler» when in fact they are just stating their cases. I bet it’s in their manual).
Anyway, I received a phone call from the same regional manager who he said to me that he doesn’t know how things got all messed up like this, and that he had told the Ithaca manager to give me the full refund. He would make everything alright for me if I come to MIDAS on certain day because he’s there supervising activities there. So I went.
Lo behold — betraying his own words, the regional manager still tried to haggle with me about the amount of refund. But there were a couple of other customers behind me watching this interaction, and I think that helped. He agreed to give me the refund I deserve. BUT — not until after he TORE UP my original receipt and tossed it into trash bin!!! (Which I fixed with tape after I got home — I would be happy to post photos!) I was like WHOA — how could he do this? It is a part of my maintenance record (which I keep on file like many people do — records of oil change and all — in case one day I have to sell my car to show I’ve been taking good care of my old honda). I demanded that he returned me the torn document from the trash bin, and got it, and then walked away — never to return.
I was going to give three stars if I got the refund as promised in the beginning — but given what happened afterwards, I give only 2 stars. If I didn’t receive the refund, it would have been one or zero star.

Would never go to them again. One star is too high a rating.
They did extra work on my car without asking me or getting me to sign off on it before even looking at the problem I came in for. And then to add insult to injury, they tried charging $ 1100 for what should have been a $ 400 job at most if they’d just taken care of what I asked them to (must have been all the extra work they did on unnecessary things!).
When asked about this discrepancy later, the manager got verbally confrontational. Highly unprofessional. It was only after threats of calling the district manager that he shut up and let me pay for just the work I signed off on. That’s how I can tell he knew what he was doing was shady. The place should be shut down!

Horrible service at this place recently. I was told they would do an oil change and I asked if there was anything else they would do. The guy at the front desk asked what I meant. What do I mean?! How about rotate the tires, check the windshield washer fluid, all the fluids! When they were done, I asked if the tire pressure was fine and he said «it is now». I asked if it was before and if it needed to be adjusted and he said it’s «a national requirement» that I check it every month. Sorry… must have missed that memo from Obama! The boiling point for me (and why I will NEVER go back there) was after I left and had to go back because they did not reset my oil change meter. He said that sometimes it’s hard to do. So is that why his team didn’t do it? Because it was hard? Piss poor work ethic and pride in workmanship at this place.