Mobil 1 Lube Express

It looks like the reviews for this place are pretty divided. My review is for an oil change and subsequent customer service.
I went in for a routine oil change and everything went fast and smoothly. The prices were reasonable and I appreciate the extra checks that are thrown in. 20 minutes later, my check engine light came on and my gas pedal stopped working properly. After I pulled over, I called the shop, thinking the very recent oil change had been the cause.
The owner of the shop personally drove to where I was parked to take a look at my car. He concluded that the oil change wasn’t a problem and offered to have his team read my error codes back at the shop. I’m going to need a plethora of new sensors, not something these guys do, but they were very helpful and attentive when it seemed like something had gone wrong.
I even got a call from the owner a day later checking in on me and the car. With all the sensor changes that needed to be made, he seemed very concerned that I didn’t get ripped off at a bad repair place or the dealer and suggested a person he believed would be fast and fair.
Overall, I was very impressed with the whole team at Mobil 1 Lube Express and I will be going there for all future oil changes.

They have always been good to me. I’ve been coming here over a year. Always great service. This is the fist time they have done my breaks. I like how they explained the process, and ask before they do something. I will keep coming back here.

So glad to have found a Mobil 1 lube express in NY while passing through Ithaca. Pulled in to get the oil changed on my Subaru Forester and was blown away by the service. I had been going to my dealership for oil changes, but will be bringing it back here from now on.
During the multi-​point inspection they noticed my engine air filter looked a lot newer than the cabin filter. I explained that I had the dealer replace the one filter during my last change but the dealer wanted $ 80 for a new cabin filter. That’s when the owner, Mike, stepped in and said they only charge $ 29.99. Needless to say I was grateful to be dealing with an honest shop.
I was in and out in 15 minutes and couldn’t be happier!

Went in for a NYS inpection and found out the license plate bulb was out. Sure no big deal. They tell me it’s going to be $ 10 for a mini bulb (!!!) and I should have walked out right then. 5 mins later they come back saying they are putting in another bulb for $ 15 each!!! They just upsold me for absolutely no reason and without any explanation as to why I need those.
Charged me $ 30 for what should have been $ 5.
Not going back again and would recommend others to stay away as well.

GO TO ANOTHER SHOP!!! I came in for an inspection. They haggled me as soon as i got out of the car. First sign to worry was when they reused a cut up plastic bag over my driver seat. I have never in my 10yrs of driving seen that before. Second sign to worry, they warn my brakes might not pass inspection, pulled my car in and the inspector haggled me to get new pads and rotors saying «you need new ones! These are worn down to the metal!» At that point i knew i was being pushed around. He didn’t ask me if i wanted to continue with the inspection and he had his assistant call to buy brakes!
I know my cars i fix and maintain my cars. He clearly lied in my face! when brakes are low they squeak, when they down to metal they grumble and grind and its ugly. My brakes are half way worn, no noise, these guys are scam artists. He had his assistant tell me that the brakes are done for by pointing to the uneven rust marks. Ridiculous!
I grabbed my keys and booked it out of there! Went down the street to another shop and asked for an inspection. Passed safety and emission. Ask the mechanic if my brakes need anything, he said nope just low, soon ill need new pads.

Hands down the best service around! The guys that work there are always fast and do a great job. I’ve had an inspection done, as well as many oil changes. The guy behind the counter is especially friendly and seems to care about customers.

I pulled in here about ½ hour before closing yesterday for a simple oil change. As it turns out, they threw $ 10 fee on top of the oil change for a «specialty filter» without telling me.
Dishonest and I’ll never return here.

I pulled in here for an oil change and NYS inspection. Pulled right in, no wait, 15 minutes later I was back on the road after oil change. No complaint there.
HOWEVER — They told me I needed a $ 500 brake job to pass inspection. Car is new and in perfect overall condition. I went to another shop, they did inspection, and not a problem with ANYTHING.
I Will NOT be going here again.