HSBC Bank USA N.A.

This branch only deserves one star for their ATMs. Any interaction with a human who works there deserves no star at all. I came in mid morning to get a document notarized and was asked to sit and wait. Meanwhile it is clearly not busy and it would’ve only taken 5 minutes to get my document notarized. They have their priorities wrong and management needs to get client service training. It trickles down from the top.

WORST BANK EVER. PERIOD.
I had the unfortunate experience of having to use this bank for my employer for our commercial needs and we spent more time trying to fix issues than they saved in convenience. Literally every single week was a new issue and they consistently had no idea what was going on, one person would tell us one thing then another person another thing, on and on until our issues were never solved. Then the ATMs stopped working properly, then our relationship manager never returned calls, on and on and on. They are overtly paranoid about fraud but their system is not convenient or intelligent. We spent hours upon hours having to deal with their fraud people when we didn’t have legitimate fraud issues, so they send us new cards all the time and it causes major headaches with trying to run a business. We had to switch.

Avoid this branch at all costs. Terrible customer service! One of the worst experiences I have ever had. They fail to understand that they exist as a financial institution to serve the needs of their customers. Instead it appears that they believe their customers exist to provide them an opportunity to sit in a building and do nothing. I set up an appointment to discuss a home loan with a loan officer. When I arrived punctually at my appointment I was told that the loan officer was not in the branch that day, that he had not come in and perhaps he had an «emergency or something.» The woman at the front desk didn’t even apologize, just stated that he «wasn’t there» and «did I call today» (I set up the appointment it’s your job to call me if you can’t keep it!!!) and then she said «maybe I could leave a number and they would call me to set up a different time». I informed her that I had left work early to make it to this appointment and would not be able to reschedule. Her response was, «oh well, I don’t know what we can do to help you».
Are you f*** kidding me, a loyal customer of 5 years comes in to make a significant transaction with you (a mortgage) and you «don’t know what you can do to help me».
I then asked how long it would take to close my account because based on the customer service I was receiving I was no longer interested in doing business there. Without a pause, she said «what’s your account number» and in 30 seconds was inputting my information to close my account.
This is how much they value their customers, they would rather close the account of a loyal customer of 5 years and have you bank somewhere else than be bothered to provide you with the most basic financial services and customer support.

Walk in on Saturday to set up a wire transfer. I walk in and the receptionist is on a private call and doesn’t put it down. Then I get «assisted» by the first rep sitting closest to her, who then plays 20 questions to figure out if I’m worthy of his service. After that’s all done, he tells me there’s fees associated with a wire transfer, well duh, nothing is free. I agree to it and then he tells me there’s no manager there on Saturday. Well what was the point of all that? I know I look young but don’t waste my time. He then tells me I could, instead, get a bank check. But that would defeat the purpose of my visit no?
What a waste of time.

HSBC the world’s worst bank. I have been a HSBC customer for over 10 years and I am a premier client but the treatment I received during last few days makes me wonder why did I stay with them for so long. I recently applied for a loan, the loan officer was not only unprofessional but also rude. I was asked for the same documents multiple times. Don’t dare to call them to ask about the status of your application because neither will they return phone calls nor know anything about it. I am a premier client but the supposedly relationship manager can care less about returning phone calls or providing any information.
Please save yourself time, money and sanity. If they treat their top clients (PREMIER) customers like they treated me, one can only imagine how they treat others. Please read other reviews and I am sure others have experienced similar unprofessional behavior.

This is my home branch. I found out I cannot change my home branch unless I closed my account and sign up with another HSBC branch. So whenever I have problems with my accounts I always have to make the trip back here and get things done.
I recently applied for a loan and I was told by the 800 number I would need to close on this loan at my home branch. I really hate my home branch and asked if I could close it at another branch but they said it could only be done there.
So I went to the branch on a Saturday. The person who was at the front desk signed me in and told me I would have to wait 5 minutes. 30 minutes roll around and I inquire how much longer it will take and she said I should have made an appointment because when I was waiting the person who made an appointment showed up late and he had to be seen first. So from the start I knew this was not going to end well.
An hour later I was seen. I signed the papers and the person processing my loan assured me that the money would deposited into my account by Monday night. Tuesday rolls around and no money. I called the 800 number and they are super nice and give me plenty of information. They told me I would need to speak to the branch I signed my papers with, so they connect me. I was connected to a very nasty person at my home branch. I’m sure it was the same person I encountered at the front desk on Saturday. She spoke to me like i was dumb and there is no need for that when I never gave her any attitude. I was just following up to make sure my papers were processed. I asked to speak to a manager and she said her manager was not available and she was the next person in line. I really dont think so. So I said thank you and hung up.
I’m planning on calling the HSBC again and complaining about the lack of customer service.