Ferris Wheels Bicycle Shop

I haven’t had a good bike for the better part of the last decade, and decided the spring to bite the bullet and buy one. I’m always a little intimidated shopping for bikes, since I don’t know too much about how they work. I heard that this place had great customer service, so decided to go in and ask to try a couple of bikes.
The staff was incredibly helpful. They listened to what I wanted in a bike, and suggested one that was a very reasonable price, which also included. a free 30 day tuneup. No hard selling!
We also bought a bike rack there, and they were kind enough to show us how to put it on our car! Really, you couldn’t ask for more.

Great customer service.
A few weeks ago, the clips on two different panniers broke shortly after purchasing. Turns out, the manufacturer had acknowledge a design error and was honoring its warranty — and in turn, Ferris Wheels was exchanging broken bags. By no fault of the bike shop, it turned into a few visits to the shop to get everything sorted out:
Marcus was attentive, congenial, and communicative through the whole process. Thanks, Marcus!
I give four stars because there have been more than a few instances where there is a small gathering of people waiting for service/​check-​out, and though mechanics are in eyesight they tend to ignore the customers — I don’t blame them (they are servicing bikes and don’t want to interrupt to do otherwise), but it makes for an uncomfortable and sometimes lengthy wait for customers. Also, service is a little pricey — that being said, you get what you pay for and I appreciated the one or two calls they gave me in the process to make sure I got what I wanted.
Overall, great shop — my bike is riding like a dream for the summer and I’m stoked to have such a nice neighborhood shop.

Very sketchy company. Don’t be surprised if you get a call saying the bike is «damaged» without checking it in front of you and charge you $ 150 without your authorization. Place is an overall rip off, your time and money would be better elsewhere

I’ve been coming here ever since I inadvertently bought a bike built by one of their fantastic mechanics, Alex. He is really well informed and explains things very eloquently. A+ service
I’m giving two stars though because I was in on this previous Tuesday to buy a tire and fresh brakes, and my partner was with me hauling her old bike hoping to trade it in and get something new. The employee who helped us, I think his name was Dustin, was incredibly rude to my partner, and when asked about buying a new bike he just kind of brought us downstairs, pointed at one bike and grunted.
Alex has always been super cool so I’m really disappointed this guy was so shitty to my girlfriend, who had cash in hand to buy a bike and was super pumped to come in. I also was disappointed that I installed my tires and brakes in store by myself and when I asked for air, Dustin was like «this should be enough till you get to a pump». Dude I just bought an $ 80 tire and installed it myself, I don’t think it’s presumptuous to think you would inflate it to the proper pressure.
Definitely support this local business though it’s rad I just hope the customer service experience improves.

Great shop in JP. We got a Surly Cross-​Check there and have gone in for various things like tubes, rim-​tape, locks, lights. Always easy to get helped and the staff is both honest and knowledgable.

I was assured by more that one employee at the store that they have remarkable success with stuck seat posts so I entrusted them to try. Not only did they fail, they bent the post rendering the frame useless. If they had explained that this was one of the outcomes of their trying, I never would left the bike there. They lost a customer. ..

Informed and helpful employee was honest (not upselling) and said «advice and air are always free»
will be back anytime I need my bike serviced

Always helpful, respectful and friendly!

the whole team right now is really great — super friendly. helpful, and really personal style service. That’s what should be great about a smaller neighborhood shop, but it takes great ppl to actually pull it off. Alex, Dustin, Biagio, Cassidy, etc — really nice guys and great communicators, and i’ve just had great experiences, turnaround time, etc. Thanks guys!

Ferris Wheels is THE best bike shop in Boston. I love this place and I make an effort to come here even though I live in Cambridge. Jeffrey Ferris, the owner, is an unassuming, man with a wealth of knowledge, a kind demeanor, and a genuine interest in his customers. ALL of his staff are also the same way. Couldn’t be nicer or more helpful with ANY question you may have. They are also very unpretentious, which is nice, especially since I’ve had negative experiences with shops in Cambridge. I have gotten my bike serviced here a bunch and just bought a brand new bike, for a deal. Jeffrey was super helpful and patient with me as I asked every question and took up his time (sorry, I wanted to be thorough!). Overall, I love this place. Will definitely keep going out of my way to come here. The service and shop is just.that.good. Happy biking!

These guys are awesome. I dropped my bike off on the Monday after the 2014 PMC ride and I was exhausted. The gentleman that helped me took the time to review everything with me and let me know everything they believed they needed to do. When I picked my bike up the cost was ½ of what the original quote was and the person taking care of me explained that when they did the work they recognized I didn’t need everything they estimated. They assured me that they test rode it and all was great, but that if anything seemed off I could bring it back for the additional work. I love that they didn’t just do the extra work! That’s awesome!

this place is the best.
two times in the shop so far:
1) just to get a new tire and have it put on. I mentioned that I’m new to bikes and the person assisting me made a point to show me how I can do it myself. very helpful! cheap too.
2) weird request — I brought in a u-​lock I bought elsewhere, that seemed dysfunctional. I just wanted to know if it worked or if I should send it back. the person who was helping me identified the problem (a rubber but that was too big), fixed it (trimmed something, shifted something), and lubed part of it to make it work better than it did before it «broke.» then they wouldn’t even let me pay for this work! just told me to come back.
they are so accommodating and generous here. not only is it a great bike shop, but a model business!

This place has been very hit to miss for me. The last time I visited, the service was fast, friendly, helpful, and free! The staff really know bikes and are good about showing you what is wrong and how to fix it. Unfortunately, this can come across in some of the staff as super pretentious and condescending. They know bikes really well and expect their customers to also and can be downright rude when you don’t. Luckily, this has not been my experience every time I have visited and overall, they have good prices and do good work!

These guys are awesome. Super friendly and knowledgeable. They have a 7 day guarantee on all flat tires that they fix and that totally helped me out. I highly recommend these guys.

Been in their store a couple times and like the vibe. Bought something tonight-​a winter liner for my helmet, they have some cool accessories crammed into the store. Awesome Surly Long Haul Trucker on display, so I assume them to be a Surly dealer which is awesome. I do most of my own service stuff but am gonna send the BuSS in for wheel truing soon

We got our bikes here a few years ago and have been back a few times for accessories. The staff is very helpful and will always take time to answer your questions. Staff also has a side business where they shovel driveways during the winter — but sign up early or they fill up!

This place rocks. These guys know their stuff and genuinely want you to love your ride. Yes, it may be a bit more expensive then other places but the customer service is worth it. I use my bike every day so I wanted to make sure I was making the right purchases. Biaggio (spelling?) is awesome! He helped me pick out my bike and a couple months later my bf and I were on a ride and his bike broke. Guess who happened to be passing by and stopped to help? Yep. And he asked about the bike the next time I entered the store.
After purchasing a new bike, you get your first tune-​up free (after your first 30 rides). They did a terrific job fixing all the little things that end up making a big difference (the angle of my lights, tightening the kickstand, etc.) I love my bike and the experience is even better because of these guys.
Support the community and go here, you won’t regret it!

I am very happy with this bike shop! So honest, smart, helpful…
Although other non-​profit bike shops may promote themselves as supporting the community — THIS bike shop really is doing it! Thanks!

It’s difficult to write a negative review for a place that has done stellar repairs and given mostly good customer service, but when the problem stems from the OWNER of the store, that hurts. Without provocation, he is rude, condescending, and impatient with customers. I’ve interacted with him multiple times and made a point to be respectful of his knowledge and to ask questions so that I can learn from him (and not be doomed to repeat the same bike maintenance errors). My most recent experience with him led to confronting him, from which the response was surprisingly childish.
Story: I had just spent $ 60 on a bike pump and a new tube for my bike. I asked if he (or someone) could help set me up so I could ride out and back home. He responded «you’ve got two hands, dontcha?», apparently he expected me to use my new pump. This after he had already openly judged my ability to get the tire off, so you can imagine I wasn’t very pleased with having to publicly embarrass myself further trying to get it back on. After some struggle he eventually came over to criticize some more. I asked for help once again and this time he accepted… He got it on quickly, efficiently, and even found out that my brake alignment was a bit off! This is why I came into the store: to interact with professionals!
This attitude seems to have affected some of the other specialists in the store. The visit before, I asked if I could get a little air for my tires and got a snide response similar to that of asking for help from the owner. I’ve purchased more than $ 400 worth of biking products from their store because I believe in supporting my local store rather than buying online (or countless other great bike shops). In return I deserve friendly customer service, solid repairs, and an overall sense of community.
Please improve! or next time I’ll just drive instead of ride, because at least Arborway Auto knows how to respect it’s customers.

I got my bike for a dime on eBay, partially because I’m «thrifty» and partially because I’m super uncomfortable in bike shops. My bike is pretty sweet, just a little too big for me, which is fine. I can reach everything… except the brakes on the drop bars. So I came to Ferris Wheels for some new handlebars (used actually), a brake lever and some grips. I priced out the work at a different shop, who ballparked it at $ 100+. Sinking a hundred bills into my beater bike is an absurd thought, so DIY it was!
A bike-​geek friend of mine met me at the store, but she’s late for everything so I browsed while I waited. I didn’t feel pressured, but someone did offer to help me, and was cool with it when I said I was waiting for someone. When my friend arrived, we were helped by a very nice and knowledgeable woman, who dug through their assortment of used handlebars and brake levers, and hooked me up with brand new-​looking items at a fraction of the cost of new ones. A similarly enthusiastic and helpful guy looked up my bike’s specs on the internet to make sure the diameter of the bars would work with my stem, and was pleased to hear my friend and I get into a «that’s what she said» competition after I marveled at how long one set of grips was. I’m pretty sure the other person helping us rolled her eyes good naturedly, in a, «now he’s going to keep that ridiculousness up for the rest of the day.» To her I say… That’s what she said!
So I bought the stuff I needed for about $ 40 and casually conversed with my friend while the owner rung me up. She mentioned something about a triathlon she’s competing in this Fall, and the guy at the register immediately tuned in. He told her about this group who does (free!) triathlon practice/​training on the north shore, gave her some tips on swimming and generally floored us with the wealth of information he shared. This is the kind of stuff you can’t readily find on the interwebs, as community triathlon groups don’t generally have SEO principles in mind when building their websites (if they even have websites). Not only would it have been more expensive, ordering the handlebars and stuff on some website would have prevented the acquisition of this knowledge, as well as some great interactions with the other employees at this excellent local shop.

My dude Mark set me up with a sick bicycle situation back in July. He hung out with me for multiple hours while I fell off of various road bikes and decked out my selection with his own basket and lights to use while I was waiting for my catalogue-​ordered jazz to come in.
There is also an awesome blind dog that’s always hanging out here and I still hear from Mark about getting free tune-​ups, etc. They take extremely good care of you and have memories like a rolodex. Also, they all seem to have an excellent sense of where the good yard sales are. Unrelated bonus.