K and D Sales

STAY AWAY. Scheduled an appointment for K&D to fix my Electrolux stove. They didn’t show for the first appointment (that was after I stayed home from work and waited for them all day) and the second appointment they sent someone totally incompetent. I allowed them to make the repair, since Electrolux was reimbursing me (the stove was under warranty). Big mistake. We are now back in the same situation 9 months later. Stove is broken again, and according to the new repair company, this is because of K&D’s botched work.

I had a very good experience, despite some of the older reviews. These guys were on top of it. They were friendly, and came in the appointment window they promised. The repair guy was fast and friendly.

I needed my DCS oven to be repaired and called them 3 months ago and it has been 3 months of delays. They repeatedly ordered the incorrect parts and each time I have had to wait over a week for the part to come in. In addition, their policy is to not schedule an appointment until the part comes in, even though scheduling me for the day after the part comes in would have saved me a lot of time. Due to their mistakes, I have not had a working stove for the past 2 months. Unfortunately I have already paid for their service and the parts. However in the future, I will not be using them again.

I contacted K&D after it was recommended by the manufacturer of my refrigerator; Liebherr. My 5 year old fridge was having a tiny problem with its ice-​maker. I fixed it about 3 times but I think it was time for a replacement. Vivian was helpful on the phone, made an appt. and the service person came right on time. Replaced the ice-​maker in 10 minutes. I was able to pay with my credit card through his iphone. All and all, pretty good experience when it comes to repairs.

Made an appt. to service my Fisher Paykel dishwasher drawers. Window of service time was 1−5pm and they understood that they had to arrive before 5pm to be allowed in the condo development. They didn’t make it. I was pretty annoyed but had no choice but to reschedule. The next time two guys showed up on time — they clearly understood the machine and diagnosed the issue fairly quickly — gave me a complete explanation. The office called a week later to confirm the part cost and my agreement to it. Once the part was in we scheduled the repair. They came on time, were efficient and left. A few days later I still had an issue, they came right back and explained why that was happening and how to avoid it. Dishwashers work perfectly now.
Bottom line is not a fan of the girls on the phone but the repair guy knew his stuff.

I called to follow-​up on 12÷8÷14 @ 8:30 am, on a warranty repair of an air conditioner unit purchased. The individual (Daniella) was rude and belligerent! She proceeded to hang-​up on me. I attempted to call again and she would just place me on hold. Please have your manage, Eric Varga, contact me. Such unprofessional behavior is unnecessary and tarnishes the reputation of your company.

Scam ! Fraud ! Don’t even think about ever using these guys. Took 4 weeks to schedule and repair a simple dryer problem. They will hook you and then keep delaying the scheduled repair 2 days at a time. And the manager is just not interested in dealing with customer complaints. They are a joke !

My Fisher Paykel fridge — still under warranty — needed a part in the ice maker replaced. The manufacturer recommended K and D. Danielle was very professional and scheduled the service at a convenient time and made sure the fridge was still under warranty. The service person was also neat, professional, arrived on time and completed the repair with no issues.

6 trips to my house, 6 days off work without pay. This was a brand new fridge still in warranty and they could not fix it yet. Promised a call back from the manager, no call. Receptionist promised a call back, no call. The last time they were here I called within 2 hours to tell them they didn’t fix it and they didn’t care, «there’s no repairman in the area anymore.» Frigidaire doesn’t care about their customers and neither does K & D. Look elsewhere for help, this place is not where you will get it.

I have to say from the ratings here I was very dubious about calling K & D but I had a very small repair and they were recommended by my refrigerator/​freezer manufacturer so I decided to give it a go.
All I needed was the ice maker sensor replacing on my unit (which I see online is a common fault). I bought a new sensor online in the hope we might be able to replace it ourselves (although the manufacturer says it is not possible for the customer to replace). When we received the sensor and looked at it we decided we could not do it ourselves and I called K&D.
They were a little slow on the phone and I was put on hold a number of times. However I was offered a repair the next day (Tuesday). As it happens I had Friday off work so I asked if they could come Friday and they said yes. I was told to call back on Thursday to get a time slot.
When I called back on Thursday morning I was told I needed to call back after noon as they don’t do the time slots until after that. It would have been nice to know that before wasting a phone call. This is why I have given them 4 stars not 5.
My time slot was 6.30 am to 8.30 am but I was told I was first so I naturally assumed it would be close to the 6.30 am. After having got up very early the guy didn’t arrive until 7.45 am but when he did he replaced the sensor very quickly (less than 15 mins) and was very pleasant. It cost a total of $ 107 ($ 100 plus tax), this was just the labor as they used the part I had bought and while I feel it is a lot of money for something so easy to fit I understand that we are paying for the call out as much as anything.
Ice maker now seems to be working so I am happy with the end result and whilst K&D is not perfect they provided a good service and I was happy with them and would use them again.

I have dealt with various appliance repair companies and contractors. This is by far the WORST company to ever do business with, EVER. I can not stress to you how important it is that you stay away from this company. These clowns were recommended to me by Liebherr to fix my fridge. The first time they came, they forgot to bring their certificate of insurance, and then needed to reschedule another visit 1−2w weeks later, the 2^nd time they came, they arrived too late and the appt was unable to be done, then the appt was rescheduled for 2 wks later, for the 3^rd visit they gave me an arrival time frame of 730am-​10am, I sat in the lobby with the doorman for that entire time. At 945am I called to check the status of the technicians arrival and they claimed that the repair man was turned away by the doorman which was absolutely not the case as I was present the entire time. They said that the guy could come back in the afternoon sometime which I declined. I explained that this is very poor business etiquette and that a negative review would be posted on Unilocal and with the BBB and she said ok no problem. Please for the love of god stay away from this place.