Brown’s Ford of Johnstown

Absolutely horrible service each time we have gone here. After multiple times, we have learned our lesson. Do not go here for service or collision repair. List of services and outcome:
1. Brought vehicle in for oil change and asked for estimate to replace a missing undercarriage shield. Received estimate and returned two weeks later for repair. Upon completion of work, I was told the price and it was approximately 40% higher than the quote already given. When asked, the employee acted as if he had no idea we were already given a quote. We had to bring in the printed quote they gave us two weeks prior to get them to adjust the price. Funny, since the quote should have been in their computer system.
2. The day after (1 day) getting the above mentioned work done on the car, the drivers side heated seat no longer worked. I called Browns to inquire what may have caused this. They then told me I could pay them $ 88+ to hook up a diagnostic machine to determine the problem. When I said that was ridiculous because I could take it to Advance Auto for a free diagnosis if that were the case. He then told me that I am actually paying for their «highly trained technician» to diagnose the problem because the machine can’t determine wiring issues. At this point I noted that he just contradicted himself. Am I paying for the machine to diagnose at $ 88+ or am I paying the the technician to do that. I also asked if it may just be a bad fuse and was told that if it were, both seats would be inoperable. I later looked in the manual and saw that he again was wrong, there are separate fuses for each seat. In the end, we got the work done and paid approx $ 200 to repair a «wiring issue» on a car that was 6 months old. I still believe they caused the issue.
3. Vehicle was brought in for repair, mirror replacement, after being hit by another driver. When my wife got to the repair shop, they told her that they weren’t putting a new mirror on, it was a used one. Not happy, but not a big deal either. However, we live in upstate NY and her mirrors are heated. The replacement mirror is not heated… come on
4. Check engine light came on (different vehicle) so I ran a diagnostic tool (a friend has one) and it coded as «299» which has to do with my trucks Turbo. Browns said they would have to run their diagnosis for $ 88+ even though I already had the code. OK, I understand you need to pay your technician to actually pinpoint the specific issue. I dropped it off despite previous issues because of the convenience of their loaner cars. I was called and told it was the left Turbo and it needed to be replaced at $ 1500+. I had the work done. 3 days later, I picked it up and the engine light was off. The next day, it came back on (this happens when a light is reset without actually correcting the problem). I called Browns and they asked me to drop it back off. The next day they told me the truck was fixed this time and that there was «no charge, we want to make things right.». I asked the problem and was told they didn’t want to say over the phone, they would explain when I arrived. Come to find out the problem was a frayed wire. How much should I have paid for the wire fix? I don’t know, but now I know I was ripped off for over $ 1500… Guess what? The next day, my Bluetooth button no longer worked. No it wasn’t a connection problem, the button actually did NOTHING. AGAIN, after bringing my vehicle here, each time, we leave with another problem.
WE ARE DONE GOING HERE!
I won’t even go into the car buying experience we had… that is for another time

The sales & service departments at Brown’s Ford are wonderful. They have been taking care of our vehicles for many years now and always make sure they are running at their peak performance & safely. The sales team listens to our needs in a no pressure environment.