Outrigger Maui Eldorado, an Ascend Collection hotel

First time here staying at the Maui Elderado hotel. I’ve always passed this property on Keka’a Drive while staying at the Royal Lahaina hotel on previous stays.
I guess 2016 January was a good time to check out a new place and I’m glad that I made the right decision. The Maui Elderado hotel here in beautiful Kaanapali Maui is the 2^nd time I’ve stayed at a multi building condo type property anywhere in the world, to my knowledge. The other time was at the Royal Lahaina resort hotel, which was basically next door, only separated by a golf course along Keka’a Drive. I must say that the Maui Elderado hotel and resort was almost felt like a gated private residential community. I guess that’s what people like about condo type of accommodations away while on vacation. Feels like home, but not like a hotel room at all. There is a private 2 story parking garage for guests and a small swimming pool on property, but many people would opt for hitting the beach along the world famous Kaanapali strip, overlooking the islands of Lana’i and Moloka’i. The overall experience here was good and had a relaxing time, even though I was here for yet another race along Highway 30 on Sunday morning.
I checked into the Maui Elderado hotel on Saturday, January 16 and stayed for 2 nights. Getting around the property seemed confusing at first, so having a map was nice just to get to where you are going on the first try instead of roaming around and getting lost. They gave me room 106 in the «E» building. The only problem with this stay, which I probably didn’t see on my booking with
was that there was a resort fee of $ 14 per day, which included free parking for my rental car and a $ 95 per stay room cleaning few, which per the hotel, was mandatory. I’m going to assume that it was just another revenue generating mechanism for them and not just due to a necessity. That kind of made me frustrated a little bit, when they told me about the $ 95 per stay cleaning fee, but what can you do. I was on vacation mode, so I just let it go. Ugh for real. Be aware! The Maui Elderado hotel is priced reasonably at $ 160/​night on
, where I had booked the reservation. They accept major credit cards, for any other hotel charges and incidentals.
The room suite I received was pretty cool. It was a full kitchen, complete with a refrigerator and microwave. Cups, wine glasses, utensils, and dinnerware were in the cabinets. The room was complete with a television, a table, and a sofa bed. There was also a stove /​oven combination unit, for those guests who want to cook and eat in versus eating out during their stay. Along with the king bed that was surprisingly comfortable, it was nice being here. The room was meticulously clean and well organized. Probably because of the $ 95 per stay mandatory cleaning fee, but still they keep it very nice for all guests who stay here. The décor of the room was nice and inviting. The bathroom area was as usually nice and aesthetically pleasing. For what it was worth, I thought that it was a comfortable stay over the dr Martin Luther King Jr. Weekend holiday 2016. There was wifi connectivity on the property, with each connection is labeled for each room. While I did not use this service, it was good to have.
For what it was worth, the overall experience here at the Maui Elderado hotel was good. The check in service was good and the check out service was quick and expedient. I’d recommend staying here on your next trip to Maui, but be very wary of those hidden extra fees that they attach to your bill. Yes, you’re on vacation, so you may let it slide so that your vacation may be as awesome as ever. But just pay attention to it and you’ll have a wonderful stay here in Lahaina or wherever your travels on Maui may take you.
4.0 stars for sure, upgraded to 4.5.
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B

There were a lot of hidden fees. There was no room service and they kept calling us about timeshares and changing the lock on the door. Which never happened. I would go back to maui, but I wouldn’t stay here.

I just got back from my stay at Maui El Dorado by Outrigger. The property is in good condition, but our condo was in no way as advertised on the website. The condos pictured on the website are a lot nicer looking than the condo we stayed in. The condo was clean, but it felt like a jail cell. The only colors used in the entire room were brown, tan, or grey. My wife and I were very disappointed to see this. It was not a huge issue because we felt we got a good deal. We were surprised that they hide additional fees on top of the reservation. We had to pay an additional $ 135 for our 3 night stay. This is my biggest issue with Maui El Dorado. My reservation showed a total cost. Someone needs to inform them what the definition of total is because when I see the word total, I assume that would be all that we owe. They hide additional fees in fine print and let you know upon check in, but at that point its too late.
I shared my displeasure with the front desk and they said they couldn’t do anything. When I got home I wrote an email to Outrigger about my displeasure and asked for a refund of $ 135. They said no and that our room was an A rated room. I don’t know how they rate their rooms, but they should consider changing it because the pictures on the website look like A rated rooms and ours did not.
I am sure that their are nice condos at Maui El Dorado, but I don’t think we got one. Also, if you book make sure to be aware that the total cost isn’t the total cost.

We are Shell vacation owners which was bought by Wyndham, so this was available to us through our timeshare. Our checkin was easy, we needed help with our luggage and was given help quickly, even given a little tour of the complex. Our rooms C102 had a great location steps from pool and grills. The condo needed upgrades. Two drawers in the kitchen were broken, the rug and furniture in the condo were old, curtains had seen better days. Air conditioning was a old but that is not the owners fault. Wifi was working just a lil slow. The condo had a funky odor, but I bought some Fabreeze and sprayed everyday. I would ask for updated condo next

I love this place! No, it doesn’t have a beach view. However, it is literally a 5 minute walk from the beach. You’ll save at least a hundred dollars a night if you stay here instead of a condo right on the beach, and you can use that money to actually enjoy Maui.
Plus, the condos have storage areas that you can find fun items such as:
pool floaties
snorkel equipment
beach mats
sunscreen
beach balls
Basically, if you get the right condo, you never have to go into an ABC store! Except for your souvenirs!

Stayed here for a few nights after leaving Honolulu and we were astounded by the size of our unit. Absolutely huge coming from hotels and resorts. Since these are privately owned condos, the kitchen is a full kitchen, there’s a washer/​dryer, and a luxuriously sprawling lanai. The property is old, but very well maintained.
Must say that the concierge, Kai, was incredibly useful and informative. The Maui orientation presentation she gives every morning at 8:30 is a must, even if you don’t book anything through her desk. Her presentation goes around the island explaining the highlights and pitfalls of each location. We ended up booking a Road to Hana van tour instead of driving the road based on her sage information. We also just learned a lot about Maui’s geography, climate, history, etc.
We weren’t very impressed by the cabana on the beach but it was nice to check out once. Though the front desk closes at 10pm, the staff at the desk are so helpful and pleasant!

My Husband and I stayed here for three days for our honeymoon. We were not thoroughly impressed with our room it was a little outdated and old and didn’t even come with the shower curtain and then once we got a shower curtain and shower rod fell down and almost hit us. The staff was friendly, though, and they gave us a honeymoon gift of a bottle of wine and fixed the shower. The cleaning fee was $ 95 for a studio and a resort fee of $ 12/​day on top of the regular room rate of $ 155/​night. I don’t think it was worth it but it does have private beach access which was nice. The AC worked okay and had to be on most of the time for it not to reach 85 in the room. We are now at a different condo and it is beautiful. It’s always a gamble when you book a place with a third owner other than the hotel.
ROOM K108

This was our first trip to Maui and the Eldorado was fantastic! It’s about a 5 min walk to the beach, but you can catch a ride in a cart if you want. There are other places nearby that are water front and have a walkway in front. I appreciate the distance at the Eldorado as you don’t have people walking in front of your place all night making noise… it’s very quiet and private.
We’re staying in G108 and it’s awesome! Nicely updated and supplied. The owner, Carol, was unbelievably awesome to work with. The condo has a king bed, a pull out sofa, and two bathrooms. There is a great kitchen with everything you need, including some basic spices/​oil, etc for cooking, and an electric BBQ on the lanai that seals the juice in the meat. She had covered all of the bases… sand chairs, umbrella, beach towels, etc… it’s all here. You can keep your swimsuits clean with the washer/​dryer. The bathrooms are nice… great glass doors, marble, and tile… and nice linens. Everything about this place was great!
There is a small set of businesses at the edge of the property that includes a small convenience store, a coffee shop, gear rental shop, and a few other things. There are a few restaurants (along the front walkway in front of the nearby resorts) as the Whalers village all within walking distance (or you can take a cart). There is plenty of grocery shopping available in the area, though you’ll need a car/​ride, so we didn’t HAVE to load up at Costco on the way in, like we did in Kauai.
The area has a number of things to do, i.e.:
— Shopping at Whaler’s Village or downtown Lahaina on Front Street. Along with a small outlet mall and a couple of smaller malls.
— Snorkeling North at Honolua is a popular place. but I heard that the place you really want to go is Napili Cove (not to be confused with Napili Bay). The south end of the bay has a path that you can take to reach the cove. Overheard a gentleman today say that the cove was the best he’s seen in Hawaii… better than the $ 125 trip to Molokini! We didn’t make it to the cove because my husband ended up straining his back on a SUP… so we missed out on the cove. Maybe next time!
— Lots of good restaurants… we loved Mama’s Rib and Rotisserie in the Napili Plaza… a few miles north of the Eldorado. Delicious BBQ plate meal. Prison St. Pizza and Cool Cat’s were also favorites.
— We did the Road to Hana… meh… Won’t do it again. If you go, there’s evidently a CD you can get that explains it as you go. That may have helped but honestly… it just wasn’t worth a whole day for us. And be forewarned… Hana isn’t a destination! There isn’t anything there! We kept going and went to the Seven Sacred Pools… Again, not worth it. Incredibly crowded and not worth the 4 hours it took to get there. It IS a full day venture!
— Paia had some fun shops and good food. Also hung out at the beaches in the area (Baldwin and Ho’okipa) to watch surfers and turtles.
— Haleakala was interesting and, I thought, worth the drive. Especially since we took the side road on the way back and ventured into Makawao… great little town with boutique shops and a delicious Mexican restaurant.
I’ve gone astray! We would book at the Maui Eldorado… especially G108… again in a heartbeat! Thanks to the Haydens for a wonderful place to stay to celebrate our 25^th anniversary!

I haven’t made a Unilocal review in years, but after the horrendous experience myself & my family had at El Dorado, I couldn’t wait to jump at the opportunity to warn others of this place.
Upon arrival, my family & I had stopped at Costco to pick up food for the week. We shuttled from the airport to El Dorado with $ 600 worth of food in tow. Check in time was 3pm, which was perfectly fine with us. 3pm comes around, & the man at the front desk says our room is now ready. So we lugged all of our food and drinks up to our condo door where we were greeted by two rude maids saying we, in fact, could not come in. It wasn’t until 2.5 hours later that the maids were finished cleaning, leaving us literally sitting in a hallway, waiting and hoping our food would not spoil. Unacceptable.
Fast forward a few days to when my boyfriend & I are waiting in the lobby to catch a cab for our excursion: inside the lobby is a continental breakfast area (typical for any standard hotel/​condo). But apparently, for whatever reason, you are only allowed this breakfast on your first day (…what?!). Unbeknownst to me, I politely asked for a cup of black coffee & was rudely told «no» by the front desk, that it’s «only for your first day». I stated how horrible our first day was & no one in our party accessed the breakfast & I pretty much got shrugged off. Come on, people. You can’t give me a Dixie cup filled with black coffee? Are you hurting THAT bad?
Fast forward a few days later, my entire family & I were planning a dinner at the condo when we received a phone call that a repair man was coming to fix the refrigerator (which was working perfectly) between 1−4pm. Of course, he comes at 4, leaving us kicked out of our kitchen until he’s done. Plans ruined. We made the best of the situation & went out to eat, & then come back to the room with none of our key entry cards working. NONE OF THEM, mind you there are 6 people in our party. Kinda disheartening knowing a stranger was in our condo with our belongings & now our key cards don’t work.
Lastly, the lack of hospitality at the El Dorado is appalling. One of my family members was disabled with a cane & knee brace. Walking for him was extremely difficult & painful. Our condo was quite the walk from the condo lobby, but they do have golf carts should you need assistance getting to your room. We came from Lahaina in a cab, into the lobby & asked for a golf cart to escort my family member to our room. The extremely rude man at the front desk simply said «no one is available right now. He has to walk.» …like, really? Isn’t your JOB to ensure customer satisfaction? FIND someone. Sure, it may take a few minutes, but to completely dismiss a man with a disability like he did, pissed me off.
Don’t get me wrong, the complexes themselves are beautiful with absolutely stunning views. But the rude, careless staff put a downer on the experience. Needless to say, we will NOT be back. Spend your money at a complex that actually cares about you staying with them, which you won’t find here.

Great place. Friendly and helpful staff. The grounds were immaculate. Loved the views and loved the cabana on the beach. They supply chairs, ice, kitchen, and towels. The only reason I did not give 5 stars is I was caught off guard with the $ 175 mandatory cleaning fee. I would rather people just put it into their room rates. I would come here again without any qualms.

G102
We were there for a week and were delighted to see our condo! The kitchen and restroom were updated and felt very modern. Nice touch!
The owner provided EVERYTHING you would need to make a home cooked meal. We used the washer and dryer every day between going to the pool and beach. The lanai of this unit was across the way from the pool and the garage so convenience was great. We were close to the path to walk to the beach and jogged it a few of those mornings. Beautiful grounds and well kept. I saw the attendants every morning cleaning and driving up and down the walkways preparing for the day.
I also noticed a guestbook in the room. It was great seeing where previous guests came from and I added my entry as well commending them on the cleanliness of their unit.
The area was quiet and very private. Great location as we were not too far from Kaanapali beach.
On the other hand…
One of the lamps by the bed was broken and would not turn on. The bulb
was hanging by the wires.
I would add a sheer curtain to the lanai. That way you can open the main curtain and keep the sheer curtain closed to let the light and air in without giving up the privacy.
We will make sure to return and request this room again.

I love this place. The staff is super friendly and accommodating. The grounds are beautifully maintained. The hotel is on a golf course and 5 minute walk from the beach.
Most of the rooms have their own owner so I hear they vary in style but ours is great (h100).
Your own full kitchen to cut down on food costs. A laundry machine in unit to clean my beach clothes. 2 pools on premise just in case you’re tired of the beach. We got to Maui, went to the grocery store and have been relaxing ever since. Bonus: the only private cabana, on the beach, on the whole island of Maui!

Very disappointed with this place and will never stay here again. For the amount of money they charge and all the other extra fees, it is not worth it. I trusted the name «Outrigger» and expected better quality accommodations. However, upon our arrival, the room was the unbelievably old and run down (see pics). It was apparent our condo was never renovated since the day they opened… the décor was from the early 80’s. The pics on Unilocal showed the time share renovations rather than the rooms people booked on online. Below are the negatives and positives of Outrigger Maui Eldorado.
Negatives
1) My husband discovered a cockroach in the kitchen cabinet drawers.
2) Carpet was filthy.
3) Door stop on front door did not work.
4) Dryer lint drawer dislodged while dryer was on.
5) Lamp switch fell apart.
6) Wall pics were crooked. There were nails on the walls where pics should be hanging. They didn’t even try to attempt to make the room presentable to guests. 7)
7) Free parking near your condo BUT the parking lot gets full quick! The only other option to park under the parking garage but it’ll be a long walk to your room.
Positive
1) Staff is friendly.
2) Provided transportation via golf cart to the beach.
3) Beach is beautiful. Super clean and not rocky at all… and they provide complimentary beach chairs & towels.

We had a partial ocean view studio with kitchen, it was HUGE! Nicely decorated, definitely felt like it was our home away from home. There was a full kitchen, dishwasher, washer and dryer, and the bathroom had a jacuzzi! The lanai was also huge! There was a nice little BBQ too! We were always able to get a parking space right in the front (since our room was right above the lobby). ALL of the staff we encountered were so friendly and helpful. We are definitely coming back here! Maybe next time it won’t be so cold so we can actually go down to their cabana!

Valentine’s day plus President’s day weekend, all hotels on Maui were packed and fully booked except for the 5000−7000/night suites at Four Seasons or Grand Wailea. I was not about to spend THAT much. Thankfully, some friends found a condo for us. The Eldorado is in Kaanapali, and if you are staying there during whale season, like us, there is a 100% chance that you will spot some. They have three pools on the property, a five minute walk to the shore through the golf course, shuttle services, access to the shoreline cabana, which provided comfort while visiting the beach. The best part was our room. We stayed in I202. From the looks of it, the property is old and I’m sure there were many units that needed upgrades. We had ourselves a one bedroom with two queens. The couch was a large sectional, fully functional kitchen equipped with bbq utensils, cupcake pans, electronic hand mixer and a blender. Very clean interior and the kitchen is very modern. The only thing I’d change is the furniture. Perhaps an upgrade from the old wicker. Overall, my kids and husband loved it. I would definitely return and request for this room again.

The Maui Eldorado is a perfect 3 star accommodation for your stay on the island. The hotel straddles between Lahaina and Ka’annapali, both being great towns, with great beaches. If you are looking to stay in Maui on a budget, then I can’t recommend this hotel enough. It is important to note how expensive Maui, and Hawaii in general for that matter is. To be able to cook and prepare your own food is invaluable when you are on a budget and so the fully equipped kitchen is very useful for that reason. We stopped at the Costco on the first day, loaded up on food and drinks and were set for the week. That wasn’t to say we didn’t go out at all, but we saved a ton by being able to eat breakfasts, lunches and some dinners at the hotel. The unit itself was huge! We stayed in F101 and this was a 1 bedroom with 2 double beds with its own bathroom, plus a pull out couch and an additional full bathroom that attached to the living room. Great for the 3 of us as we never had to wait to shower after the beach and had space to put all of our stuff. The distance to the beach is COMPLETELY manageable. Seriously the walk tops out at 8 mins and that’s if you’re walking slowly. Like others have said they have a golf cart shuttle that will take you there, but we didn’t use it once during our stay. Maybe if you are used to staying on ocean front properties it would be a bit different– but hey, I am from Canada and if all I have to do is walk 8 mins to feel the sand hit my feet you will never hear me complain.
The bedroom seemed pretty updated, and the kitchen appliances were fairly new, but there was still some work that could be done on the unit. The toilet made an awful squeaking sound whenever you flushed and the microwave had issues with some of the functions. The one thing that did drive me nuts was that there are NO lights outside on the lanai/​deck. We ate dinner at around 7 and wanted to soak in as much Hawaiian air as we could so we liked eating and sitting outside. The problem is that when it gets dark, it gets really dark. If there was a light outside, or even a lantern supplied that you could put on the table that would have been nice. Instead we ran the table lamps across the floors and set them outside on the table. People that would walk by thought it was hilarious, but it worked. If I stay here again I think I would either bring one or buy a cheap one there to leave.
For staying a week we had one complimentary room cleaning which was great. We were doing out laundry almost daily to wash sandy towels — another great perk! In suite laundry– though I packed a small bag of Tide Pods which came in handy because they only included enough detergent for 1 load. One thing that was pretty annoying though was that the cleaning person completely folded up and put together the pull out couch, even though there was still someone sleeping on it. It took her a long while to get the bed «just right» so to come back at the end of the day and see that you had to do all that work over again was really frustrating. For the people that complain about the cleaning fee… I get why they need to charge it. For the amount of sand that we tracked in there all week, I can see why they would need to do a thorough cleaning of the place. The units are also really big so it would take a long time to get the job done.
This hotel exceeded my pretty average expectations and even though there are a few things to work out, or at least consider if you are planning on staying here I think it is great bang for your buck, especially if you are travelling with family or a larger group.

I stayed at the Outrgger El Dorado on my latest trip to Maui a couple weeks ago.
I was traveling solo so I really didnt need anything special and didnt want to spend what the resorts were charging.
The hotel itself is older, and a lot more spread out than the bigger hotel resorts. There are lots of winding trails and such to get to the different buildings. Parking is in a free garage which is nice and rare in the area.
My room was just a 1 king bed studio. Nothing extravagant and it did its job. It was a place to sleep. I had a nice bathroom, kitchen and washer/​dryer! All the essentials.
Like I said, its nothing special. Its very close to the Kaanapali resort and there are lots of shops and other attractions fairly close so that was a nice advantage.
Would I stay here again? I might. If I knew we would be doing a lot of activities around the island and just needed a place to stay it would be high on my list.
There were only 2 major downfalls to this hotel.
1. The internet was PAINFULLY slow! I mean its free but I would expect that since each room had its own router and internet service that it would be fairly decent. NOPE! Dont expect to download anything or stream any entertainment with a device while you are there. Unless you start it in the morning and will be watching it the next day!
2. Cockroach! Yes its the islands and its tropical and they have bugs. I get that but still. Its pretty gross.

1. The condo is situated on Kaanapali Beach, which is a big and wide white sand beach that’s great for kids. It’s not rocky at all. AND IT’S NOT CROWDED! Today we spotted a honu cruising by, and we actually had the rare site of Hawaiian monk seal resting on the beach. The monk seal society people cordoned off space around her, and we got to learn about the only mammal endemic to Hawaii.
2. There is a cabana on the beach which supplies guests with backrests/​beach chairs, towels, and a full kitchen. The kitchen is key because it allows you to bring your lunch to the cabana (you can keep it cool in the fridge), and you have access to ice and water. There’s a microwave, toaster, blender, etc. Also, outdoor showers are at each end so you don’t bring the beach into your condo.
3. Nice guys driving golf carts can bring you to and from the condo office and cabana!
4 The Kaanapali Trolley stops here (and at all of the Kaanapali resorts) and at Whaler’s Village, an upscale mall down the hill from the condos. The trolley is free! Take an easy walk down to the mall and then hop on the trolly for a ride back up. Or, if you’re bored or if it’s raining, then take the trolley to check out one of the other resorts (one — I forget the name — has exotic birds, e.g. penguins and swans).
5. The Fairway Mall is right across Kekaa Road: easy access to a Round Table Pizza, a manicure shop, a coffee shop and a general store among others. (Avoid CJ’s Deli though).
6. The rooms are spacious and clean. They have washers and driers, so you don’t have to pack as much. The kitchen have the standard equipment. There are rice cookers available if needed. The knives are not the best, but they do their job. There are three pools that are not crowded.
7. Overall, this place is an awesome value and perfect for those who want a more relaxed, homey experience — if you don’t want to eat out for every meal and want a
quiet place to kick back. If you want a typical «resort and spa» experience, then this may not be your place.

Maui Outrigger Eldorado was for us a great place to stay in Maui. Great location next to a beautiful golf course. Just a walk away from the black rock beach and Whalers Village. Each room comes with a full kitchen, washer and dryer so you don’t have to pack much. Friendly staff service was outstanding. They also will give you a lift to the beach if you don’t want to walk. If you’re planning on visiting Maui keep this place in mind.

My wife and I recently spent a week here and loved it. Most of the other reviews are pretty spot on so I’ll keep this brief:
PROS:
+ Fantastic location. It’s just a few miles away from shopping/​restaurants but far enough away to feel like you’re «away from it all».
+ Friendly service. The staff were all very friendly and helpful.
+ «Private» Cabana for residents and registered guests. Not too much there from an amenity standpoint but it’s nice to have a place to relax that’s near the beach.
+ Condos have a full kitchen and air conditioning.
NEUTRAL:
? Most of the residents who were vacationing there seemed older. That probably sounds a bit negative but no complaints here! In fact, it was nice to have a quiet place to relax. Just thought I’d mention it in case you’re looking for a lively party atmosphere.
? The beach is a little bit of a walk (about ¼ of a mile)
? The facility itself is on the older side. It’s well kept but can seem dated and doesn’t necessarily give off a «luxurious» vibe.
? Internet speeds are alright but not amazing (~ 1 Mbps)
CONS:
— None.