Midas

I took my BMW to Midas in Kahului, and was a little nervous, since it wasn’t a BMW service center. since my friend referred me, I took a chance, found out they have a foreign auto specialist, and made an appointment. they serviced my car, fixed my tire leak, and did an overall inspection. The staff is so nice, and the price was very reasonable. The showroom was very cool, clean, with t.v.‘s and Wi-​Fi, which gave me the opportunity to work, while I waited. Mahalo Midas, and special Mahalo to Jimmy, he was so kind and courteous, and made me feel right at home.

If I had a 0 star that will be my rating! I had my car towed in after breaking on the road with a fan belt. I was told it will be done promptly by the lady on the phone. It was 11:30am.
They took a look at the broken belt and we left to have a bite to eat nearby. At 12:45 I got a call to tell me the cost and to order the belt. Came back to the shop at 1;30, nothing done yet.
My wife and I sat in the office area. She receives a phone call and was rudly ask to hang up or go outside by «Jimmy»… She hang up. About a half an hour later I see my car being driven outside to the street and I commented to my wife:“road test for a fan-belt’…My wife responded «you better dont talk or you’ll be asked to leave!»…Well that’s exactly what happened…“Jimmy”(owner-manager) started on me telling me that it was not a joy-​ride but a safety check on «some-vaccum-issue»…then proceeded to tell me to go outside the office and wait… in other words“shut-up-and wait outside…“and «DO NOT COME BACK TO THIS STORE»
UNBELIEVABLE!!!, My paper work was process by another person (Rick) he was professional despite being watched by his boss a few feet away.
I will contact corporate MIDAS, they don’t need guys like this and Maui certainly dont need «Jimmy»!
Gabriel & Linda Castano
Lahaina

If I could give it no stars I would. My main complaint is not so much with their technicians but with the approach and attitude of the owner/​manager who comes off as a control freak– uncommunicative and hostile if he does not like your question. I agree they give you an appointment time but don’t look at your car right away. They have just one mechanic who deals with certain foreign cars which seems impractical.
I agree with another reviewer who called the environment there
«unprofessional.»

My first time at Midas. I needed rear brakes. Excellent service, friendly, thorough, adept and professional. I recommend them!

New to the island, and a year has gone by. We needed to get our brakes checked and were recommended to try Midas out. Not cheap but reasonable.
Jimmy and his team were really good about explaining the what and why of the repairs.
We were totally satisfied and we recommend looking beyond the negative reviews that have been posted.
Like Dr Phil says «no matter how flat the pancake is, there’s still two sides». We liked the side Midas (Jimmy & his team) showed us in regards to their service

When you think of going to get your car fixed… it’s like going to the dentist… you dread it. You are already going there because you HAVE to, not because you want to. Many times you just know you are going to pay an arm and a leg and you just hope they fix the problem but no guarantee. This past Saturday we were on a hunt for tires and no one seemed to have them and we’re almost going to give up but we took a chance and checked out Midas. To our happy surprise they had them. Unfortunately we were not able to get them that day and was asked to come back on Monday. We live and work in lahaina and couldn’t make it over before they close but we really needed the tires. They said one of their workers would be able to deliver them. We were very pleased and thankful for them going the extra mile (literally). as we sat in the waiting room, we were so surprised to see the owner using a computer image of an engine to explain to a customer about what was wrong with her car. He took the time to explain to her until she completely understood what needed to be done. We spoke to the girl behind the counter and expressed how impressed we were with this new technology but the fact that he was really took the time to explain everything. she said he paid for this out of his own pocket because he knew this was very important to be honest with the customer. She also said that he would even take pictures to show the customers of what needed to be done and to show them even when he was not working. We left feeling very impressed. needless to say, on monday we waited for the tires expecting one of his workers and I was shocked to see James. Something happened and he said he promised it would be delivered and so he drove over himself (even though he worked frm 5am this morning and had to travel 40 plus miles to from lahaina). I can’t say enough about James and Midas!!! He definitely has the «golden touch!» I read some of the past reviews that were very negative and I want everyone to know that Midas has a new owner and you can definitely count on James and his crew!!!

I was quoted one price for an oil change and tire rotation, then they change the price to $ 75 more. It was supposed to be an hour and fifteen minutes for the service and it turns out to be 3 hours. Avoid this place.

This place is way overpriced. Took it in because my brakes were squeaking, they did accurately recommend the appropriate service but kind of bullied me into getting service done, essentially saying I «NEED» to do this «RIGHT NOW», even with the online coupon it was at least $ 200 over the estimate I got from a different mechanic later. I would recommend going here to get the free diagnostic check, see what needs to be done and politely decline any service and take it to a local mechanic that has reasonable prices.

Highly don’t recommend this company. They damaged my vehicle and said they didn’t. Manager chuck was something else to deal with. Got better business bureau (bbb) involved and got my money back after 2 months. Go to
and learn more about this company. I learned the hard way dealing with rude employees and managment.