Jim Falk Motors of Maui

My service was at 11:30. They told me the shuttle would be here in 15 minutes and here I am still waiting about an hour later. It’s also a rip off to get the full service done here unless you have a coupon. Don’t come here and support your local mechanic shops

Terrible dealership. They used to be pretty good. Now they are awful.

I literally don’t even know where to start. So this was at the Mazda part of valley isle motors. I have taken my car here twice. Both times after i pick it up i drive it home then when i go to leave it doesn’t start… I recently took it in for an oil change. This was the second time i had taken it here. I only chose here for the oil change because i already had a recall i needed done. I make the appt a little over a month in advance for the recall and say i might as well get an oil change too. He says okay. I come in that day and check in with the not so friendly customer service agent. He says okay and he would give me a call. My friend picks me up and i get a call over three hours later. He says my car is ready and that he didn’t have the part for the recall. But i had scheduled the recall over a month ago. And he had known i was coming in for it. And he knew what the recall number was… But he said the oil change was done. Ok well if i had known he couldn’t do the recall i wouldn’t have gotten the oil change there. So i say ok and he says you can come pick it up. So i get there my car is running in the drop off station and i walk in and he hands me the papers and walks away. Doesn’t go over anything with me doesn’t tell me what was done. Nothing. Literally hands it to me walks away and says your cars out front. So i go pay with the absolutely lovely nice kind cashier who was the biggest sweetheart ever! And then i go get in my car and leave. The oil pressure light is still on and my car is over heating… Both things that every time i get an oil changed are rectified. Weird. Fast forward four hours, I’m parked at my dads house and i go to leave and my car won’t start. So i call the dealership. Jameson isn’t in. So i talk to another gentlemen. I told him my car won’t start i just had it there and the oil light is on, he says jiggle the keys, or just wait and try again and that the oil light will go off eventually. To his credit he was very nice so i trusted him. Eventually after trying to start my car for about 30 minutes it starts. Fast forward to the next day. I’m leaving my surf spot and hear a weird noise outside my window. I ask my friend who is there to check it out. All my lugg nuggets are loose! He had to get a wrench and tighten all of them! I couldn’t believe it. So I’m still waiting for my oil light to be going off. I know i just got an oil change so maybe it’s just a sensor light that’s off. I go on two vacations and then use my aunts rental car while she visits. Then 5 days ago the oil pressure gauge is now acting up and my car is overheating. What the heck. So now I’ve got oil pressure light and gauge and i supposedly just got an oil change less then two months ago. So yesterday i drive to town to the place that did my safety check. Really awesome helpful guys. I called them ahead of time and told them what was going on and they said get here asap and drive slowly. Right away they check the oil. Almost no oil. Then they check for leaks. No leaks… They had to put 5 quarts of oil in my car. And i just took it to an oil change two months ago… They fix it up with oil and low and behold my light goes off the gauge is normal and my car isn’t overheating. I trusted valley isle motors. Why would i think that they didn’t put oil in my car. What did i even pay for then? It’s impossible to go thru 5 quarts of oil in two months especially in between two vacations and almost a week of not driving. So i go to valley Isle motors next. Tell them what happened. There like why wouldn’t you take it here? Why in the world after you left me with loose lug nuggets and told me my oil light would go off would i ever go there!!! They say they wanna see a receipt, the other guys were so freakin kind and caring that they did their service for free so didn’t have that. I told them everything that had happened. Then A new advisor comes around and says my other advisor had fallen off the face of the earth. Weird? To sum it up he said he couldn’t give me a refund until he talked to his manager. Ok. But i paid for an oil change. Obviously didn’t get oil? Then he tried to tell me my Mazda rx8 rotary engine takes synthetic oil. Uhmmmm no it does not. It takes non synthetic. It’s in the drivers guide. He argues with me. I’m like come on you think you know my car you don’t even know the right oil!!! I’m sorry but don’t trust these people my car is my biggest investment and i drove around for over a month with almost no oil in my car… It could’ve blown. Don’t talk to me like I’m stupid i know what kind of oil my car gets just because i am a young women doesn’t mean i don’t know. Stay away. They need help here and i will never ever ever get my car serviced here or anything done here again. Still waiting to hear back about the refund. Wouldn’t be surprised if it will be days. Stay away and beware. 0 stars.

I had to write about MY experience, because Greg at GMC took care of me. The initial attempt to fix my problem with my vehicle didn’t go over well, as the guy (not Greg) wasn’t very helpful and the appointment was scheduled at a time that everyone was out to lunch (why?!?) So i left upset, but rescheduled when I had more time. Luckily the next time I went I met Greg. He took care of me, endured that I had a rental since my vehicle was under warranty and kept in contact with me for the 2 days they had my vehicle. I feel comfortable knowing that if/​when I need servicing again, that Greg will take care of me.

If I could give a negative star rating I would
DO NOT EVER BUY ANTHING THEY ARE SELLING! and the «SERVICE DEPARTMENT» is TERRIBLE!
We had the most terrible time dealing with these people. There are so many details associated with our experience but I will stick to the basics. So, our 5 year old Hyundai Tuscon that we purchased from Jim Falk Maui totally broke down right after the 60k warranty expired. First, the service department diagnosed a problem with the radiator, we paid $ 900 for a new radiator. That night after getting our car back it broke down late night at night on the way home from my husband’s service industry job. No apologies from Jim Falk.
This time, they diagnosed the problem to be the head gasket and some other things. Basically they told us that we owed about $ 3400 more dollars. Fine we will eat that. However, they told us that our car would take two weeks, and instead day by day, week by week told us that «it would be any day now.» They refused to cover any rental car fees– and of course that is because the warranty was expired. However, nothing needed to be timely as the rental car was not on their dollar. 5 weeks later– and about $ 700 in rental care fees, and multiple interventions from my husband and some menial help from Hyundai corporate they agreed to pay for the rental car. Once it was on their dollar the car was done 3 days later. UNACCEPTABLE. Further, my husband only spoke to the manager Candace Uyehara when she called to tell us that our claim for rental car reimbursement was denied by Hyundai corporate. She did not listen or apologize, and she spoke loudly and repeatedly over my husband.
Next, I file a better business bureau case. Jim Falk’s Service management response was to basically say that we were just upset about not having a warranty and they gave us «deep discounts.» Are they delusional? Further, we had documentation and emails supporting our case. They lied and said that they were «disappointed» that we filed a case and felt that my husband had been «a joy to deal with.» what a load of crack. He only ever communicated frustration and irritation with their extremely unprofessional and absent customer service. They refused to offer any apology and said that there was «Nothing else that we can do for them.»
Here is the deal: they have been preying and swindling the people of Maui for way too long. And you know why– because there has been no consequences. They don’t give a hoot about the better business bureau or any other customer service oriented platform. They feel that they are the only dealer in town. I for one have told my friends and family and anyone who will listen to steer clear of Jim Falk. The only comfort that I have is karma.

Terrible place! Went through lemon law w/​these guys & basically had to fight for 6 months before I could get a replacement! I went from a 2015 Chevy Silverado 1500 & they downgraded me to a 2015 GMC Terrain! When I questioned why it took so long I got the answer of, «unfortunately we aren’t a fast moving company»! Btw, the more they tried to fix my truck, the more it broke! Even the mechanics said there’s nothing they can do! It’s a mechanical problem from the get go! Oh and they can’t even wash a car right, so what makes you think they can do anything else right? Numerous times my vehicle went in for service, gas tank was half and when I picked up my truck it was left at a quarter tank and super dirty! Cruising perhaps? Also my truck was left W/​bugs everywhere! And we were told they got infested from bugs! (NOT MY PROBLEM) Disappointment at its finest! Honestly worst service in my life! I WILL NEVER BUY FROM THESE GUYS AGAIN! Filed many complaints w/​the mainland about them and they still work the same! Shaaaammmeee!!! Oh and it gets better, when I got my replacement downgrade of a terrain, they left the lockbox on the window and rolled the window up and my drivers side window cracked! I was advised to close my door lightly so it wouldn’t crack more HAHA! BUT they told me to take it and just put tape on the crack which I waited for almost 2 weeks and had to call them to tell them that my window had turned from a small crack and ran all the way down to the bottom, and then was told my replacement glass was already in! Lol. When I was about to leave I got stopped and they told me I owed them money and they couldn’t let me take the car! I was furious! Only to be called the next day and told that they’re the ones that owes the mainland money for advertisement fees! We are so limited here on this island that if we actually had more car dealers, this one would be done for good! Scheduled an oil change 2 weeks ago and they scheduled me at 8am, my car was done at 1:30pm! Talk about bad luck w/​these guys! You do not get what you paid for! No sense in making an appointment if it’ll be done at their convenience! Sean & Omar (front desk of mechanics) tried their hardest with helping me and only could do what they could, greatly appreciated! But when it went back to the big guy, Gary (sales)! No remorse and just terrible service! He didn’t even care. I’m glad to see others had a good experience with them this was just my personal experience with them!

Mahalo Jojo in the service department! Your customer service is always on point & I love the quick. service!

I wanted to post this to warn anyone looking into purchasing a car from Nissan: approximately perhaps less than a year ago we purchased a used 2009 Nissan Rogue from Jim falks we also purchased the no limitations additional warranty since it was a used car which is valid til 100,000 miles. Since the purchase of the vehicle I brought the car in less than a month later complaining that the ac wasn’t blowing right … After taking my car for the day they reassured me the car was fine. Less than two weeks ago I brought my car in because it needed a new transmission part there was a bad oil leak in the back which was discovered by my oil change else where and my ac didn’t have the right pressure. After three days of having my car they said everything was fixed. the ac was blowing cold even though at times ive had to wait a few minutes for it. Then Friday it completely goes out. I have a 3 year old with asthma. So Saturday before work I brig my car and drop it off bc it’s impossible to get a hold of anyone on the phone then they tell me that they fixed the pressure line to the ac which was the problem but the new pressure caused my compressor to blow. My car literally only blows HOT air now. So they tell me that I will need to pay another $ 100 deductible. I complain saying I just told u guys bc u fixed a line and didn’t ensure everything was ok why do I have to pay?! Well they still have to get an approval for the fix. Yesterday was HOT so hot that my son had a heat stroke in the car at 5pm no one called that they reassured that they would to update me and then because my son was soaked in sweat he had an asthma attack after cooling off. No one has called no one here cares and I’m refusing to leave until I speak with a manager who isn’t even here yet. Im telling you this as a warning!!! Beware … What if something more serious happens to my son?!? I mean it wouldn’t be a problem except it’s a record hottest summer ever in Hawaii and my son is not used to this! Where is the aloha … It’s literally unsafe… Children die from heat in cars
Update: they have granted me a loaner for six days but are still charging me another deductible $ 100 and manager is still not in!

I wish we had read the reviews on Unilocal before purchasing our vehicle here last year. I had to go back four times to get the proper information for my vehicle registration. We purchased an extra protection plan and when it came time to use it, we were transferred four times to re explain our stranding to four different people — and still have no clue what to do! I’m an extremely patient person but this place gives me no joy.

Terrible service department! I made an appt for my Hyundai to have the oil changed, since I’d bought it used under warranty, I thought I’d take it first to the dealer, but I won’t go back unless I have to.
First, I was directed to someone behind the counter (dressed like a manager, not in uniform), who couldn’t be bothered to even look up and greet me, staring at his screen and papers for a full minute while I stood in front of him. He finally started to help me, answered the phone TWICE while just entering my info in the computer (which I’d already given over the phone), and while there were other service dept people there just hanging out and talking.
He came out to look at the car, got some info, then apparently hadn’t listened to anything I’d said (that the car hadn’t been there before), so went back again to get different info from the car. After about 30 minutes of just getting all my info, I was told it would be about an hour, once they started working on it, and they’d call me when ready.
I walked down the road to have lunch, and wandered around waiting for 2 hours, when I finally called them. I was told only the man whom I’d dealt with could tell me if my car was ready, and he wasn’t available. After another 30 minutes I walked back in, and was told yes, my car was ready. They apologized for not calling me, but no explanation. Cost $ 57.57 to have my oil changed.
Then, to top it off, when someone brought my car around, they first brought the wrong car (not even the same color or model). Took him a minute to realize we weren’t getting in that car, so he returned that one and brought ours!

Beware! Their service on Hyundai vehicles is horrible — I don’t think their technicians could possibly be trained for these cars — even simple repairs. They charge a lot, don’t fix the problem, and then don’t back up their service. Look elsewhere or don’t buy a Hyundai.

Ok, maybe I should have read the reviews before taking my car there for and oil change and safety inspection. Made an appt, which turned out to be pretty useless. Waited 3 hours for the «full service» oil change, tire rotation, top fluids. Got the car back and after we drove off discovered that suddenly the auto up on the drivers side window wasn’t working properly. Would go up and then back down to leave about a 2 inch opening. Went back and was told that «we didn’t touch anything to do with the window» weird how that just suddenly happened. Not planning on returning, will take my work to someone I know isn’t trying to work me over (especially as a woman it seems). Listen, I was raised by a mechanic father, and two brothers who are mechanics, don’t try to UPSELL me crap I know I don’t need!!!

if only there’s an option for no star! this guys definitely do not deserve even a single side/​ray of a star! I have been an owner of one of their cars and I found a lot harder to deal with them about the issues that I am concerning with my vehicle. It was much way easier to deal with them when I was in the status of «about to» buy a car. Based on my experience, and on my opinion; their service is junk!
better check the said «brand new» car before dealing. It may have discrepancies more than what you think, it is not because its brand new, there shouldn’t be something wrong with it. and if you really want the deal/​car, have them fix the vehicle before taking it home. but sometimes, you may never know all the discreps until you get to drive it for couple months.

Took my car into be repaired, told them we thought it was the alternator. They replaced the starter. Car broke down the next day. Called the tow Truck. Nissan then replaced the fairly new battery and then lastly the alternator. Took the «bad battery «back to Walmart. And guess what? The guy at Walmart said the battery was fine. We returned Nissan ’ battery and the car runs fine. How does the guy at Walmart know more than the mechanic at Nissan? I wish I had asked for my old starter back. I bet it was fine too. I will never get my car fixed at Nissan or buy another Nissan.

Andy was such a great guy! I’m so glad we were able to work with him. He was very informative about our new Leaf, and made the process smooth and lighthearted. I totally recommend working with him.
The premises are under construction outside, but the inside is cool and comfortable.

Trash is all I can say. Service and used sales!!! Took 6 months for me to get my car from them. Really !! Not only they tried to sell me a car that won’t even pass Safety. Then try and change me fore the work. TRASH!!!
Prolly would of have a better buy off creigslist.

There’s a reason the average review is 1 or less. I’ve been dealing with these people for the last 14 years. Unfortunately they have a monopoly. The guy at the parts department said to me on two separate occasions «I don’t know I’m a Chevy guy, I don’t know about Nissan». Then why the f!&K are you behind the counter. I will never buy from them again.

The service department here sucks. I took my new car here for service recently and was my experience was very disappointing. First it took several tries to get someone to answer the phone in the service department. Once I finally got my car in, they were rude and unprofessional.
It’s obvious that since they are a monopoly on the island, no one has incentive to do better.

these guys are so unproffessional
unfortunatly they own most of te dealerships here
especially stay away from the used cars department
very dishonest and can not be trusted
they sold me a car they did not have the title to
and then lied to me. i eventually returned the car
im sure jim falk would not like his business riun this way
hopefully he reads these valuable reviews

Are we allowed to write reviews praising car dealers? It doesn’t seem so looking at the reviews already posted. But I am completely satisfied with this dealership and their repair operations.
We bought a used Hyundai from Jim Falk three months ago. The price was a fair one (for Maui, please note). Everything went as they said it would, and everyone was friendly and efficient. Off we went in our «new» car.
Within a few days there was a problem. Not one that prevented us from driving the car, but a problem. At Falk, the part needed to be ordered but wouldn’t be on Maui until after we’d left for a few months. So they got the part, held it for us, scheduled an appointment for when we returned, and took care of us then. It took a couple hours to fix, but there’s nothing new about that for a car repair. The point is they were efficient, did what they said they would do, and were friendly and helpful throughout. So far, knock on wood, I’m completely satisfied.