Aloha Kia of Maui

So I took my truck in for the $ 39.95 special to change my oil. Included is that they will check out your fluids and wash your car. So I had an appointment at 1:30, reached there to drop off my truck and was told it’d be a 3 hour wait as they were a lil backed up. They have a free shuttle that will take you anywhere within the central area so we decided to go to Kaahumanu Center to kill some time. We ate, we shopped, we waited… and waited. About 4 hours later they called and unfortunately my phone didn’t ring and I had to call them back… within a few minutes (I checked my phone on my own). So when I called the guy tells me oh wait I need to check because the service department just closes and I hope they left your key. I’m like wth they better have… how you gonna close with vehicles still there. Great, another guy picks up and says he will send a shuttle to pick us up. So the shuttle comes and we start walking to it as another guy gets in the front seat. So I approach and say hi and that I am heading back to Kia too. Shuttle drivers says oh I wasn’t told ok get in. She was friendly and proceeded to tell us that they have a new GM who was trying to push them to doing more calls per day and how that caused them to get backed up because they only have 2 mechanics to do one thing and 1 ½ (1 part timer) to do the other things. Idk maybe I feel I should have been advised that basically they were over booked… I had plans that I was almost late to because I thought I’d have plenty of time to finish up and get there. So we finally get back, pick up the truck, btw the total is $ 47.50 approximately, and yes they did wash my truck by hand but n it very well I should say… Kinda looked like a it’s Friday and we’re closing kinda job. But they did do what the said and they were pretty much all friendly. Just be prepared to wait a while after your approximate time.

If you are going to come here to purchase a car, make sure you go to Mitchell! After buying my car, I drove it off the lot and about a half hour later the check engine light came on. I called back and spoke with Mitchell and made sure my car was looked at and fixed the problem. Then, a new problem around and sure enough, He stepped up to make sure that it was address and taken care of! It nice knowing that you can count on someone having your back when something like that happens! The next car I purchase will be with Mitchell!

Worked with Mitch purchasing 4 Kia souls for the non profit I am president of and one for myself. The entire staff was kind and courteous and professional. The cars are great and the service department is on the ball. I would highly recommend Aloha Kia Maui.

Aloha Kia Maui has no ethics! So, aloha Kia will not credit back the $ 133 it cost to look at my car for 10 minutes to tell me what was wrong with it. They offered a 15% discount on the $ 250 they want to charge me to fix the problem. I said no. Next step is to contact corporate. If they refuse I’ll be a one woman crusade on social media to discourage people to buy Kia’s. I may not make an impact nationally but locally I’ll do my best to tell people not to go there.

This dealership would last 5 seconds on the mainland!
Imagine walking into a dealership and telling the General Manager that you are pre-​approved for $ 30,000 and that you are «ready to buy» and he does nothing!!! Most salesman would be treating you like royalty and want your business! Just because he did not have the car on the lot does not mean you just forget the customer! Have they not ever heard of a «dealer-​trade» or buying from an auction, getting a car from another island???
LAZY LAZY LAZY staff

THEY ARE TERRIBLE!!!
I bought a car from them recently and had the worst experience. I don’t recomemd this place at all. Their sales department is horrible.(their mechanics are good.)
The sales person didn’t know what he was talking about and explained to me so many wrong things from what I really have on my car. The door was not installed right so rain came inside.(they fixed it after I complained.)
I went back to complain about the things I’m supposed have but I don’t. The manager came out and he had a bad attitude to begin with and didn’t wanna help me so I told him that’s a false advertisement, then he finally tried to do something for me. But he started to argue with my boy friend and saying «I don’t wanna help you» and slamed the door!
He came out the door maybe a couple minutes later and helped me but I was furious and of course I didn’t get what I wanted to get…
What kind of sales people would argue with their customers?!
What kind of customer service do they have?
I guess after I paid money, they don’t care about the car or me at all…
These people are so horrible and I don’t want anybody to have the same experience.