Jim Falk Chrysler Dodge Jeep Ram

I would not have brought my Dodge Ram here if I didn’t need to… But, because they’re the only dealership that could service my truck, I had no choice. Our A/​C stopped working due to a leaking evaporator core that didn’t hold the pressure. They had approval to remove our dashboard to gain access to the evaporator core. My bf advised them to be careful & not scratch our tint while taking out the dashboard. They didn’t bother telling us that they scratched our tint when my bf went to pick up our truck. When my bf told them that there were 3 different scratches on our window, they told us to get it redone & they’ll reimburse us! Hell to the NO! I’d rather get a quote to get it redone and have them cut a check to the company who’s gonna do it! Complete BS if you ask me! You would think that they would take care of their customer, but I guess I’ll just have to take it to corporate if they don’t wanna take care of us on a dealership level!

After all the drama & nasty Unilocal reviews, they finally got it right. I picked up my brandnew Dodge Challenger at the dealership today. I am super-​happy!
Although I ended up waiting for this car for almost 8 months, I’m glad that I didn’t settle with the damaged Challenger previously delivered. I noted signifiant improvement in the quality of customer service this time. Mark was very helpful. He has done by far better job than the previous sales person.
My experience today overrides the previous bad experience. I give 5 stars! (Thanks god, I am no longer a custoner from the hell.)

Wonderful customer service! We went in today to order a new Jeep. Everything went great the salesperson Josh knew his stuff and could answer all my questions. I can’t wait for my Jeep to get here… I hope that I’m as happy when I pick it up as I am right now! The only bad part is I have to wait 3 months for in to get here. I blame Maui for that!!!
They only had 4 doors in stock and I wanted a 2 door bad! They had 2 doors at a lower trim level but I want what I want…
I know they would rather sell what they have in stock, but they where not pushy in any way. Josh really helped make my choice seem like the right one.
If you are looking for a new Dodge or Jeep before you go check of island you should go see these guys. They still don’t have a building so you have to go to the MAZDA store right next to the Ford dealer on Puunene. So far I’m very happy. I hope my Jeep gets here sooner then they said!