Enterprise Rent-A-Car

Great ride from the airport to the rental office. The shuttle driver waited… thank goodness :-)
The office personnel were most helpful.
Great experience all around!
Thank you!

This place has the worst service. Their shuttle is always last to pick up and there’s never enough agents to help customers at 6am. Unfortunately my company uses Enterprise and this place can’t keep up with the amount of service they get.
*updated (²⁄₁₉)
So my company continues to use Enterprise because it’s cheap online pricing. Now I understand why it’s cheap. I know that it’s not busy at 5:30−6 am, but all the other companies are running their shuttles. The National/​Alamo bus has come about 5 times while I continue to wait for the Enterprise shuttle… Avis, Hertz, Dollar… have all come and gone about 3 – 4 times. I’m just wondering why Enterprise is the only one who doesn’t open earlier, or can pick up customers earlier? Timmy was awesome though!!! Made it a little better.

We had a very good experience with our rental for the week. The shuttle from the airport is very quick and there was no waiting around. We arrived on a Saturday and the lot was pretty well picked over so we got a free upgrade at no extra charge, I picked the two door Jeep Wrangler. Overall great trip and even better weather. The only problem is that we had to come home to snow.

Shuttle was quick and the car was basically new and in perfect condition. In and out for rental and drop off. Price was great too!

Of all the enterprise locations I’ve been to, this is the top. Could be because it’s in paradise, but the shuttle from the airport was quick, easy, and friendly, the car selection was huge, the people were extremely nice and pleasant, and the return was super easy and hassle free. Shaka!

Had a great experience today with Enterprise Car rental while visiting Maui. My wife reserved the car prior to arriving in Maui but was surprised that Enterprise was not located at the airport and that we would have to take a $ 10 cab ride to get to their Maui Location. She learned that the cost of the cab was factored into the lower than market car rental rate she was quoted. Not the most convenient but fair enough, she understood how it was going to work. After the cab ride, as soon as we walked into Enterprise, we were greeted by Lopaka, a nice young man. He was friendly and explained everything we needed to know. Because we got there earlier than expected there was a lower inventory of cars. He worked it all out and before you know it were on our way. Thanks Lopaka for your excellent customer service. We will book a rental car with Enterprise on out next trip because of you.

Very fast checkout and courteous. I always use Enterprise when going to Maui twice a year! I have used other cheaper carriers with poor service and poor check out and in procedures that ut you at risk for damage that was already there. Enterprise checks out the car with you and makes it flawless when checking you back in. That also will refuel the car at like Costco prices eliminating the stop back at Costco on your return.

Quick and painless transaction. Check in and check out literally took 15 min and 5 min respectively. We booked our car through
and got a competitive rate that was few dollars more expensive than budget or avis but worth the difference in customer service.

One of the finest car rental agencies I’ve dealt with! Great folks and great cars. Thank you!

Usually after the airport, the car rental place is your first stop on your vacation. The process at Enterprise was so simple, I started feeling relaxed right away. Can Life really be this easy? What an awesome way to start our vacation. The customer service was amazing at every level. If you’re going to rent a car in Maui… this is the place to rent it!

Disclaimer: I’m pretty loyal to Enterprise and have rented from a handful of different locations.
This was a really good rental experience. Sure, it is an airport, so you can’t just step off the plane and into your car. However, their shuttle was fast and we were at the main location withing a few minutes of getting off the airplane. I appreciate that this branch utilizes some useful technology. When I turned my phone off of airplane mode when I landed, I had an email letting me know that my car is ready. They also gave me a choice between a few cars, and each one I looked at was NEW and CLEAN.
We interacted with a handful of employees who were all very nice and personable. They were well-​staffed and efficient. We left being notably impressed with this location! I highly recommend them!

I always use enterprise now that I’m travelling a lot for work and it’s one of our preferred partners but I must say the OGG location was excellent! The assistant manager, I believe his name was Jordan, treated us as if we were the only customers that mattered at the time. If every one of your employees was like him, I’d never use another car rental agency unless I didn’t have any other choice.

After you claim baggage at the OGG airport, you will take a shuttle to enterprise. Each rental car company has their own shuttle, some companies share a shuttle but I’m glad enterprise did not because that’s less people and less stops we had to make. Right when we walked in we were greeted with smiles and excellent customer service! We checked in an hour early and they waived the extra $ 10 we should have paid. Lei helped us out and she was excellent, thank you lei and the team for making this experience swift and fun picking out our jeep color!
The process was so fast and easy, under 15 minutes for everything including paper work, walk around, etc. there were several cars and jeeps in different colors. We have had a horrible experience at other rental car companies but this one made us forget all about those, we will be sticking with enterprise going forward!

Rented a convertible and upgraded to a jeep. When I arrived I could not get a convertible corporate made it right. I would rent what you want and not try and change once you arrive.

Wow, I usually LOATH going to pick up my rental car at the airport but this has got to be the most painless experience ever! The whole process was pretty much automated where you check in on a kiosk. You swipe your Lic or credit card, answer a few questions and you’re put a que. A few minutes later a person calls your name and brings you over to the car. They do a quick walk around, you sign and you’re on your way!
The same process was even faster upon return. You’re greeted do a quick walk around they check the fuel and you’re on your way.
The shuttles came just about every 5 minutes.

Booked the rental car directly online with Enterprise. Upon arrival I went immediately to the shuttle bus location while my partner stayed at the airport waiting for our luggage. I was the only one on the bus, only one at the rental location and was out in about 5 minutes.
Before we returned the car we refueled at Costco (only 5 minutes away from Enterprise.) Costco was nearly 1 dollar per gallon cheaper then the rest of the island.
Returning the car was uneventful. It took about 5 minutes and 5 minutes on the bus back to the airport. Yes would use this location again.

We arrived in Maui on ⁹⁄₂₀ and found the shuttle easily. Short ride to the Enterprise lot, checked in and then waited and waited and waited for a minivan that we had reserved. I don’t understand why, if you reserve a car it’s not there when you arrive. We waited about 40 minutes until our name was called, to be honest I think another customer jumped in our car because our guy, Melvin, was a little baffled that he couldn’t find our van. He offered us a 4 door jeep at no extra cost so we took it. Melvin was very thorough in going over the vehicle and how to take the top off. Unfortunately, the jeep didn’t meet our needs as the other couple we were with had some issues with getting in and out. Once we got to West Maui we found an Enterprise in Ka’anapali and were able to exchange for a van with no hassle. All in all we had a good experience.
Mahalo

We actually had a decent experience with this place on our first adventure to Maui.
We just missed the shuttle upon arrival from the airport as we waited for about 15 minutes for the next one to arrive.
About 5 minutes in the shuttle, we quickly scurried into the Air Conditioned Hut and checked in using their check-​in Kiosks. There was a small issue with the reservation, but the rep came over and helped us out. Once done, we printed the receipt and headed outside to wait.
Once there, we waited for about 10 minutes for our name to be called. The outside reps weren’t all that enthused about working there. There were many instances of eyes being rolled when passing by their colleagues. Shit, I wouldn’t be all that excited either if I sat outside in 90 degree heat with 99% humidity.
Regardless, the guy hooked it up with a 4dr jeep instead of a 2dr (which was reserved) at the same cost. Walked through how to remove the top and find all the switches etc… Also didn’t pressure the extra insurance or w/​e they sell to get that commission.
Upon return. There computer system was down so they were writing everything on paper. Luckily we kept our receipt, so there were no surprise charges. They did end up emailing the final receipt within a day of our return which was nice.
Besides some attitude with some of the outdoor reps, this is your typical Enterprise.

Awesome friendly employees! Annie and Ronnie were great! They weren’t super fast and even upgraded our rental! Recommend them for sure!

Their competitive pricing wins over dirty and beat-​up cars at our last rental with Enterprise.
I booked a convertible and they had only two to choose from when we arrived, both being pretty dusty and grimy inside. Ours turned out to have some problem with a wheel as it made a bumping sound the entire time we had it.
Not terrible, but could’ve been much better.