Enterprise Rent-A-Car

Ronnie helped us check out our car and gave us helpful tips for our Maui trip. Great customer service and we’ve had a hell of a trip with our convertible!

Great customer service, very helpful, no hassle. A breath of fresh air for a rental car agency. Would have liked to have known that they have electric cars available, didn’t see that on the website when I booked it. The hybrid we got worked great, but testing an electric car would have been fun.

Since my car was in for repairs (of being rear ended), insurance set me up with enterprise.
Chad arrived quickly for my pickup at the auto shop, and set me up with a nice rental.
The day of return, Bryce helped me and assured me of no charges.
Both employees were great! Thanks!
The one negative I’d say is the drop off vehicle.
Bryce told me that the car I returned would also be my drop off ride too. But that was not the case.
Another employee led me to another vehicle.
Once I opened that door and it frickin GROSS! So nasty… horrid smell and trash in the door pocket, everywhere. STRAIGHT UP NASTY.
Oddly, he was fine with it. BLECH!
I would have given it less stars, but the professionalism of Chad and Bryce kept it at a 4-​star rating.

Prices are much better especially if renting for many days and is not that far away from the airport. 11 bucks in the cab.
Great service and really really helpful staff. I spoke to multiple people at Enterprise and everyone was courteous and cheerful, especially the lady (I forgot her name). It was a great car and I got an upgrade to a convertible (Camaro) only for 20 bucks per day.
Booked from 24^th Dec to 27^th Dec Morning and was flying in the night so had to book another car from Advantage (0.7 miles away) which I hated.
Only complaint — a 30 dollar fee for dropping the car at the airport instead of the center at night time but I can live with that.

Great service. Especially from Justin at Kahului airport enterprise. Very helpful. Thank you Justin!
Dr. Vicki

Enterprise tried to rent me a car with only ¼ tank of gas. I asked for a car with a full tank of gas, but they gave me one with ¾ tank gas with extremely dirty windows. When I returned the car with a full tank of gas, I asked why I wasn’t able to rent one with a full tank to begin with. I was told that sometimes it is inconvenient for them to fill it up even though there is a gas station right across the street from them. She said that I could have waited while someone filled up the gas tank, which I gladly would have excepted, but that option was never offered to me. As I left, she told me that it was a nice day out and that I should smile. Thanks for scamming three gallons of gas from me because I was unable to guess when it was at ¾ tank when filling up, but for patronizing me as well. I’m smiling now because I will never give you my business again. Rep’s #E236P4.

I had been renting a car from enterprise for over 3 ½ months. The managers have changed and the change is for the worst. I was being harassed when I would be a couple days late on my renewal. Customer service from Jonathan at this location was the worst. He goes on to yelling at me saying «I can’t afford the car!“After my brother had told me about enterprise plus I told them to check how many days I have for free. 3 months I was renting from them and they didn’t bother telling me about this program. At the end of it I had over 5 days free from my enterprise plus. witch they never told me about} very unprofessional of the manager. Better off picking a different location on the island!

What a stress-​free, positive experience with this Enterprise location. They picked me up promptly from the auto repair center, took me back to get a new, clean car & checked me out with NO complaints, issues or drama. What is very clear is this location’s desire to satisfy customers from start to finish. The entire team is professional & friendly; they are efficient & work well together. Keep up the excellent work & representing your company AND Maui is such an extraordinary way!

Slow service, car smelled and pricey for low end car. Going with other service next visit or at home.

Excellent experience once I made it to their location. At the airport we got on an Enterprise bus and they took us to the airport’s on site Enterprise location, which is not where we needed to be. When you book at this place, you have to realize you need to take a cab from the airport to this site, and take one back to the airport again when you leave. One way cab fare cost me $ 11 (took about 8 minutes). This offsite location saved me $ 100, less ~$ 20 in cabs, so net savings of about $ 80. And no lines at this place.
They were out of our size car so we got a slight upgrade at no charge. People there were nice and easy to work with. I would do it again, knowing better about the cabs now and I could make it go smoother.

Maui has an airport location and this location which will save you money because they don’t have to pay airport taxes. They have excellent customer service and didn’t have the long lines we experienced at the airport location last year. Our cab was waiting for us as soon as we walked out of the office (impressive). I would have given them 5 stars except they didn’t have any decent standard cars when we arrived, and as a result had to step down to a smaller vehicle which was the last one.

Don’t be fooled… they WILL pick you up, although there is no shuttle service directly. We flew in to General Aviation side of the airport from KOA on a private aircraft. The walk to the terminal would have been substantial. Enterprise was prompt and courteous. The car was clean and tidy. No issues at all, the times in the morning can be a bit tough, due to operation of pick ups during business hours only,

I received the best service from this Enterprise, of all the ones that I’ve been to! First off, on our weekend trip to Maui, I somehow forgot my credit card at home! At this location, they allow you to use your debit card if you give them your flight information. They saved us! If they had had the same annoying rule that the Enterprise on Oahu has, then we would be SOL for our weekend vacation!
The service that we received on the shuttle, at the desk, and in the lot, was all over-​the-​top fantastic! The shuttle driver was friendly and helpful, the people who served us at the desk were also friendly and super fast, and Alea, who helped us in the lot, was really great as well (if we remember her name a month later, that says something!). We started our trip in a great mood thanks to these guys. Overall the process was pleasant, easy, and fast, and I had 0 complaints. If only all Enterprises were as good as this one.
Oh yes, and their rates were FANTASTIC!

First trip to Maui and my hubby and I were staying on Kaanapali. The first day we were there we decided to explore and see what was around. We hailed a can and asked the driver to take us somewhere interesting. Well, 26 miles and $ 70 later we were dropped off in the Maui ghetto! It was pretty amazing as ghettos go but alas, we were stranded. Called Enterprise and Patrick picked us up from I have no idea and 10 minutes later we were on our way in our rental! Fast forward… We returned the car and is was pain free and quick. They called us a can to get to the airport. Definitely will rent from these guys again

Great experience
I got ditched by a friend in Hawaii and wanted to make the best of the rest of my trip.
I rented a car from this place and asked for a pickup.
After a few missed encounters, I was finally able to track down the person who was suppose to be picking me up.
The experience from that point on was heavenly.
I used a debit card because I didn’t want to put the car on my work credit card and I couldn’t find mine anywhre. I felt a litle embaressed because people who usually don’t have a credit card have a stigma about them. However, they accepted it without any judgements.
Further, they gave me recommendations of where to go and offered to call me a cab to go back to the airport.
Great experience, highly recommended location!

Rental car prices on the island were ridiculous the weekend that we were there for a wedding. All the rentals were sold out at the airport. Luckily, we booked in advance and we booked at the Enterprise off-​site from the airport. The rates here were MUCH cheaper (like 1.5−2x less) than booking at the airport.
PROS
— Friendly staff
— Quick service
— Clean car
— Less expensive than renting at the airport
— Staff will call you a cab to get you back to the airport
CONS
— We got a tiny car that barely fit our luggage and us (one luggage had to go in the backseat as the trunk only fit one luggage piece). Not necessarily a con but it’s a pain if you have more than 2 ppl. If necessary, we could have paid for an upgrade but we didn’t feel the need to.
— It’s a pain to get here (a little over 2 miles from the airport) so definitely need a taxi or someone to drop you off
So in conclusion, it’s a little inconvenience, but the cost savings is worth it in my eyes.

I rented from this location while my car was being fixed from a minor fender bender. No complaints. The car was clean and new and the staff were friendly and professional. And, they even picked me up!
FYI, this location is a bit further from OGG compared to the other rental companies.