Precision Auto Repair

I would give more stars if they were available. Raymond & his team did excellent work getting our 2005 Prius back on the road after a main part of the hybrid system failed. The manufacturer’s price for the replacement unit was exorbitant (more than the value of the car!), but when I found a mainland company that rebuilds them, Raymond took time to talk with their tech and satisfied his concerns about quality, reliability, etc. He also worked wonders with his busy schedule to fit our repair in and then charged us a very reasonable price. They are nice people. They know what they are doing and get the job done right. Hands down, they are the best.

Raymond and Laurie were so generous with their time and expertise. They fit us in when they were booked for the day. When they realized we would be in Kona driving from Pahoa, they made time for us so that we did not have to make a second trip with a compromised car. The final bill was much less than expected. They provided a ride for us to and from a local restaurant. I highly recommend Precision Auto Repair.

Just spent Well over 2 hour waiting outside the shop for a safety inspection that we had already paid for.
They allowed someone to park in the ONE designated parking stall for safety checks. Knowing we were coming back to finalize appointment.
We waited over 2 hour to hear that we had to wait some more for someone to move the car in the designated spot. Will use this place as last resort from now on. Dont give me the run around and make we wait for your mistake of letting someone park in your designated safety check spot.

I called Raymond after breaking down in Kona. He said he was full for the day, and then proceeded to give me free advice over the phone for possible issues and simple remedies. He said he’d call if something opened up on the schedule.
I tried what he recommended to no avail so I took it to his shop. I’ve never had a mechanic willing to help over the phone so I decided to take the vehicle to him even if I had to wait until tomorrow.
He called less than two hours later and had already had the vehicle in. He fixed it for a very good price and we’re on our way.
Excellent customer service! I wish Raymond had a shop in Hilo where we live!

I have trusted Raymond at Precision Auto for both of my vehicles for all oil changes, scheduled maintenance and repairs for over three years.
Trust is important to me. I’ve had our dealer’s in-​house shop and a major franchise outright lie about the condition of my vehicles and the need for service. I suspect that the techs and the salespeople at these places are under pressure to sell, even if it means doing unnecessary repairs.
Precision Auto is different. When something needs to be done, Raymond is up front and tells me. I never feel, however, that Raymond is inventing issues or recommending repairs that are unnecessary at that point. I feel that he is always looking out for my vehicles’ safety, maintenance, and my wallet. That’s what an awesome mechanic and small business owner does.
I suspect the difference between Precision Auto and the chains and dealerships is that Raymond is the owner and he treats people the way he likes to be treated.

Have had quite a few car problems in the last year. The crew at Precision auto is top notch and you can totally trust them. They took care of everything and then some.
The owner Raymond calls you to go over the problems and lets you decide the best approach for your budget. This is one of the few mechanics I have ever dealt with that wasn’t trying to milk every penny out of you. I can’t say enough good stuff about the service you get here.
They also have a loaner vehicle which is a life saver when you are busy. If every mechanic was like Raymond it would not be such a stress when getting your car repaired.